Leaders - Poole Lettings Reviews 

84
TrustScore 4.5 out of 5

4.6

1-3 New Orchard, BH15 1LY Poole, England, GB


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Rated 5 out of 5 stars

Cannot express my gratitude to all the staff at leaders Poole enough. Zach especially worked really hard to ensure me, my partner and 4 month old boarder collie was able to find somewhere suitable... See more

Company replied

Rated 5 out of 5 stars

We appreciate your support and services throughout the process. The team has been very helpful as new time renters trying to get things done right at our own pace. Koorosh Walters did a fantastic... See more

Company replied

Rated 1 out of 5 stars

Would never recommend anyone to rent through Leaders at all! And if I was a landlord, I would avoid too unless you want an agency that doesn't do what you pay them to do which is to look after your pr... See more

Company replied

Rated 5 out of 5 stars

My experience with the team headed up by Mike Kunzi was handled professionally with regards to securing a tenant for my rental property. I have been with Leaders Bournemouth for a long time but the fi... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Poole Lettings

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 1-3 New Orchard, BH15 1LY, Poole, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

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Replied to 94% of negative reviews

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4.6

All reviews

(84)

2,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend!

Highly recommend!
My experience with Leaders in Poole has been flawless from start to finish. Mike Kunzi is an incredible asset to Leaders. He is a consummate professional and I would like to say that I have been really impressed by his work ethic and commitment to detail. Mike has been consistent and extremely helpful throughout the whole process and I am grateful for all his help and support in an ever evolving rental market. Mike, you have done Leaders and myself proud, thank you for everything!

July 26, 2026
Unprompted review
Rated 4 out of 5 stars

Had an issue with the accounts…

Had an issue with the accounts department overcharging me and chasing my tenants for rent they had already paid but Jessica Spicer my property manager dealt with the issue quickly and efficiently. Many thanks

February 9, 2026
Unprompted review
Leaders  - Poole Lettings logo

Reply from Leaders - Poole Lettings

Dear Karen Savage, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jessica. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 4 out of 5 stars

Sophie Steven's in Lettings

Sophie in the Letting department who looks after my rental property is extremely efficient and helpful. My only reason for giving 4 starts instead of 5 is that Leaders as an agent generally are a bit slow to respond and it can be hard to get hold of someone to speak to. Other than that I would recommend them

December 1, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Carolyn,



Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Sophie. Thank you for your comments on communication and appreciate you highlighting this. Your feedback is invaluable as we strive for excellence.



Kind regards,

Customer Care Team

Rated 5 out of 5 stars

We appreciate your support and services…

We appreciate your support and services throughout the process.
The team has been very helpful as new time renters trying to get things done right at our own pace.
Koorosh Walters did a fantastic job and we are delighted to the great communication and timely response at every stage of the process.

October 29, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Stephany Owusu Agyeman We greatly appreciate your 5-star review and the time you took to share your experience with Koorosh and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I can’t express how much koorosh has…

I can’t express how much koorosh has helped us moving in to our property.
Extremely helpful and responsive to all our emails eith no delay. He is by far the best agent we have dealt with and spoken to and he has helped us when we needed it the most.
His support and help will forever be appreciated.
Luke Daniel

September 23, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Luke Daniel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very happy

Koorosh Walters was unbelievably helpful and friendly. Would definitely recommend them to anyone.
I was looking to rent a property.

August 26, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Guest We greatly appreciate your 5-star review and the time you took to share your experience with Koorosh . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Raissa was wonderful to work with!

Raissa was wonderful to work with. She was nothing but friendly, helpful, efficient and professional throughout the entire renting process. Both myself and my partner are extremely appreciative of all of her help.

May 31, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Ashleigh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Raissa a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The team members at leaders were Raissa, Olly,Charlie

The team members at leaders were Amazing, without them would not even be in my new flat right now . Thank you all so much for your kind help and patience. They are all very respectful

May 13, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Jana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie, Olly and Raissa a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I'm very happy with the service…

I'm very happy with the service provided by Sophie Stevens MARLA. She has always been professional, responsive, and helpful throughout my tenancy. I really appreciate how she is always available to assist with any queries or concerns and ensures everything is handled smoothly and efficiently. It's reassuring to rent from someone so reliable and approachable. Thank you, Sophie!

April 20, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great customer service

Raissa was very patient and attentive the whole way through our rental process, answering questing and liasing with the vendor efficiently to ensure everything was processed quickly. Really good service

April 2, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

charlie was excellent on the viewing…

charlie was excellent on the viewing very helpful and positive

April 24, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Bahram

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

5* for Charlie who was fantastic with…

5* for Charlie who was fantastic with our viewing and great service.

April 16, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Olie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Reliable Property Manager

The Property Manager assigned to looking after my property has a professional attitude, is competent and reliable. Not only is Sophie Stevens responsive to answering email queries quickly, she also uses her initiative and asks my tenant useful questions in urgent circumstances so that problems can be resolved quickly. It is therefore not surprising that Sophie is a member of MARLA which stands for Member of the Association of Residential Letting Agents. Agents with this qualification have high professional standards. I am in no doubt that Sophie will rise high in her profession.

March 18, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Josie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Charlie from Leaders was great and very…

Charlie from Leaders was great and very helpful. Would recommend Leaders.

February 28, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Filip

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Charlie was great on the viewing.

Charlie was great on the viewing.
Very helpful would reccomend

February 25, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Cstr

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Charlie Bowen at Leaders in Poole…

Charlie Bowen at Leaders in Poole Dorset was so helpful and made the whole process of letting a home so easy. Couldn’t thank him enough for how quickly everything went through so close to Christmas!
I would highly recommend Leaders Lettings.

December 23, 2024
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Emily
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Charlie from Leaders Properties was…

Charlie from Leaders Properties was absolutely fantastic throughout the entire process. He was incredibly helpful, ensuring I understood every step and answering all my questions with patience and clarity. What stood out the most was how proactive he was in keeping me updated, making the experience smooth and stress-free. His professionalism and dedication truly set him apart—he went above and beyond to provide exceptional service. We need more people like Charlie in the industry; he was a pleasure to work with and exceeded all expectations. Highly recommended!

Leonce

January 1, 2025
Unprompted review
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Reply from Leaders - Poole Lettings

Dear Laurent
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My experience using Leaders Poole…

My experience using Leaders Poole letting department has been very good.
The whole team were brilliant with a special mention to Charlie and Raissa who are super friendly, helpful and very personable… thank you!

November 15, 2024
Unprompted review
Leaders  - Poole Lettings logo

Reply from Leaders - Poole Lettings

Dear Irene
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Raissa, Charlie and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great experience

I got exceptional help from Raissa Morosini. She was so helpful from the day we viewed the property till the day we moved in . I highly recommend Leaders.

September 24, 2024
Unprompted review
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Reply from Leaders - Poole Lettings

Dear CeeCee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Raissa a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Another great experience with Leader…

Another great experience with Leader Poole, especially Raissa 🙂 her kindness and professionalism were amazing. She helped us with tenancy agreement and we felt well looked after. Well done Raissa and all the best for the future. Thank you Raissa

August 24, 2024
Unprompted review
Leaders  - Poole Lettings logo

Reply from Leaders - Poole Lettings

Dear Natalia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Raissa and the team a 5 star rating!

Many thanks
Customer Care Team

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