Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast m... See more
Company replied
Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT St Helens, Merseyside, GB
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Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast m... See more
Company replied
I had the most amazing experience in what is a stressful time looking for a new property. Zara was the beautiful young lady that took us round the property. At all times zara was friendly, kind, knowl... See more
Company replied
After viewing a property with leaders and being offered the house, we was then assigned a property consultant. Zara was brilliant with us throughout the process. Zara was always at the other end of t... See more
Company replied
Zara and the team at the St Helens branch have been super helpful and supportive throughout the application and leasing process for our new home. Regular updates were provided by email and by telephon... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT, St Helens, Merseyside, United Kingdom
Replied to 88% of negative reviews
Typically replies within 1 week
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Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast move into our beautiful home in our desired location. There was a lot of reference and paperwork set out, by their third party company which could possibly make it difficult to gain tenancy for those in differing circumstances, but we got through in the end.

Reply from Leaders - St Helens
Fast, efficient, secure.
Smooth operation.
Finally getting to move into a rental home for my child and I.

Reply from Leaders - St Helens
I had the most amazing experience in what is a stressful time looking for a new property. Zara was the beautiful young lady that took us round the property. At all times zara was friendly, kind, knowledgeable about the property and made us feel like there is a property out there for us. Despite the property not being appropriate at this time zara was positive and was able to answer any questions or queries we had straight away. I feel I could trust zara she has a lovely disposition and made us feel so relaxed and we found the whole experience with her a positive one the branch is very lucky to have such a bright young lady on the team.

Reply from Leaders - St Helens
Made a flexible tenancy agreement that work out well for my situation

Reply from Leaders - St Helens
Very good service and good communication

Reply from Leaders - St Helens
Very helpful with helping me get sorted highly recommended and will be continuing to rent for many years to come Luke and hollie have been amazing

Reply from Leaders - St Helens
I don't normally write reviews, however the Team at Leaders St Helens and Zara in particular really do deserve my thanks & well earned recognition.
Here's why. Zara is always responsive and professional no matter how difficult the conversation and she works really hard to produce results. When things aren't right they will get highlighted, which in turn makes me a better landlord. She has the foresight to match the tenant with the accommodation which avoids many issues further down the line.
In summary the team at Leaders St Helens and Zara in particular are amongst the best in the business. Whether you're a Landlord or a tenant looking for accommodation, I'd recommend getting in touch with Zara.

Reply from Leaders - St Helens
zara was very helpful and easy to deal with all the way though the prosses would highly recommend leaders

Reply from Leaders - St Helens
I have been into the St Helens branch on many occasions and found the team to be really helpful and have helped me every time.

Reply from Leaders - St Helens
Really good people and helpful staff, always at the end of the phone for questions if any.
From start to finish Zara has been in communication with us and keeping us updated throughout each process.
Everyone at Leaders made the rental process so easy for us as first time tenants. Zara was brilliant from the initial viewing to handing over the keys and was always on hand to answer any queries along the way. Communication & professionalism was top class throughout and I would highly recommend using Leaders in St Helens.

Reply from Leaders - St Helens
Stay well clear of this company they close your energy company account and water accounts and if any credit is on the accounts ask for a refund they scam tenants and landlords and have broken the law on multipul occasions

Reply from Leaders - St Helens
After viewing a property with leaders and being offered the house, we was then assigned a property consultant. Zara was brilliant with us throughout the process. Zara was always at the other end of the phone, was able to answer any enquires and questions we had. From start to finish we had a fabulous experience with leaders and more importantly Zara.
Thank you for all your help during what can be a stressful time in life when moving into a new property.

Reply from Leaders - St Helens
My experience was excellent, no problems no complications everything was awesome, I appreciate all the help I got from Zara my agent I appreciate it. Many thanks.
As a landlord, I could not manage without the continued help and support from Leah. She is always there on the end of the phone or answers my emails promptly. She is so helpful in helping to solve any problems we have with the apartment. It is reassuring to know she is there for us. Thank you Leah

Reply from Leaders - St Helens
Excellent service from staff very professional & efficient I would highly recommend this branch

Reply from Leaders - St Helens
Rebecca has been really helpful. Pleasant and easy to deal with

Reply from Leaders - St Helens
Five star customer service from my point of view and personal interaction..I was dealt with by one of the agents called zara and it was a easy stress free experience If I had any questions or any issues alway on hand always keeping me in the loop and had everything ready in time from viewing to collecting keys ....even entering the shop to collect the keys both members of staff were very easy to talk to smiley and refreshing thanks again

Reply from Leaders - St Helens
Zara & Leah has been great help and support in renting out the property, without their support it would have been hard to arrange everything.

Reply from Leaders - St Helens
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