Leaders - St Helens Reviews 58

TrustScore 4.5 out of 5

4.5

Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT St Helens, Merseyside, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast m... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience in what is a stressful time looking for a new property. Zara was the beautiful young lady that took us round the property. At all times zara was friendly, kind, knowl... See more

Company replied

Rated 5 out of 5 stars

After viewing a property with leaders and being offered the house, we was then assigned a property consultant. Zara was brilliant with us throughout the process. Zara was always at the other end of t... See more

Company replied

Rated 5 out of 5 stars

Zara and the team at the St Helens branch have been super helpful and supportive throughout the application and leasing process for our new home. Regular updates were provided by email and by telephon... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - St Helens

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT, St Helens, Merseyside, United Kingdom

  • 01942 717 242

4.5

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Thank you Leaders for our new home

Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast move into our beautiful home in our desired location. There was a lot of reference and paperwork set out, by their third party company which could possibly make it difficult to gain tenancy for those in differing circumstances, but we got through in the end.

February 26, 2026
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Kai Jolley,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Rosey,George and Hollie . If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Fast

Fast, efficient, secure.
Smooth operation.
Finally getting to move into a rental home for my child and I.

February 25, 2026
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Kim, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

We had the best experience with our letting agent Zara

I had the most amazing experience in what is a stressful time looking for a new property. Zara was the beautiful young lady that took us round the property. At all times zara was friendly, kind, knowledgeable about the property and made us feel like there is a property out there for us. Despite the property not being appropriate at this time zara was positive and was able to answer any questions or queries we had straight away. I feel I could trust zara she has a lovely disposition and made us feel so relaxed and we found the whole experience with her a positive one the branch is very lucky to have such a bright young lady on the team.

February 13, 2026
Unprompted review
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Reply from Leaders - St Helens

Dear Kathryn Callan We greatly appreciate your 5-star review and the time you took to share your experience with Zara. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Flexible Tenancy

Made a flexible tenancy agreement that work out well for my situation

January 28, 2026
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Sabethan
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Very good service and good communication

Very good service and good communication

November 4, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Menaga Ananthamoorthy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very helpful with helping me get sorted…

Very helpful with helping me get sorted highly recommended and will be continuing to rent for many years to come Luke and hollie have been amazing

November 4, 2025
Unprompted review
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Reply from Leaders - St Helens

Dear Luke Davies We greatly appreciate your 5-star review and the time you took to share your experience with Luke and Hollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Zara & Leaders St Helens : Thanks & well earned recognition

I don't normally write reviews, however the Team at Leaders St Helens and Zara in particular really do deserve my thanks & well earned recognition.

Here's why. Zara is always responsive and professional no matter how difficult the conversation and she works really hard to produce results. When things aren't right they will get highlighted, which in turn makes me a better landlord. She has the foresight to match the tenant with the accommodation which avoids many issues further down the line.

In summary the team at Leaders St Helens and Zara in particular are amongst the best in the business. Whether you're a Landlord or a tenant looking for accommodation, I'd recommend getting in touch with Zara.

October 29, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Mia We greatly appreciate your 5-star review and the time you took to share your experience with Zara and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

zara was very helpful and easy to deal…

zara was very helpful and easy to deal with all the way though the prosses would highly recommend leaders

October 16, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Jack Woodward We greatly appreciate your 5-star review and the time you took to share your experience with Zara. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I have been into the St Helens branch…

I have been into the St Helens branch on many occasions and found the team to be really helpful and have helped me every time.

October 29, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Ag, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Landlord experience

Really good people and helpful staff, always at the end of the phone for questions if any.

From start to finish Zara has been in communication with us and keeping us updated throughout each process.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service throughout. Would highly recommend

Everyone at Leaders made the rental process so easy for us as first time tenants. Zara was brilliant from the initial viewing to handing over the keys and was always on hand to answer any queries along the way. Communication & professionalism was top class throughout and I would highly recommend using Leaders in St Helens.

June 11, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Dulcia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Zara a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Stay well clear of this company they…

Stay well clear of this company they close your energy company account and water accounts and if any credit is on the accounts ask for a refund they scam tenants and landlords and have broken the law on multipul occasions

April 23, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 3 out of 5 stars

The process was tedious.

March 5, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Jennifer



We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.



Kind regards

Customer Care Team

Rated 5 out of 5 stars

Amazing experience with leaders

After viewing a property with leaders and being offered the house, we was then assigned a property consultant. Zara was brilliant with us throughout the process. Zara was always at the other end of the phone, was able to answer any enquires and questions we had. From start to finish we had a fabulous experience with leaders and more importantly Zara.
Thank you for all your help during what can be a stressful time in life when moving into a new property.

February 28, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Gemma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Zara a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent!!

My experience was excellent, no problems no complications everything was awesome, I appreciate all the help I got from Zara my agent I appreciate it. Many thanks.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Staff

As a landlord, I could not manage without the continued help and support from Leah. She is always there on the end of the phone or answers my emails promptly. She is so helpful in helping to solve any problems we have with the apartment. It is reassuring to know she is there for us. Thank you Leah

February 11, 2025
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Anita
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Excellent service from leaders St.Helens

Excellent service from staff very professional & efficient I would highly recommend this branch

November 14, 2024
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Clare
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the staff at our St Helens branch a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Rebecca has been really helpful

Rebecca has been really helpful. Pleasant and easy to deal with

November 7, 2024
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Chris

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Five star customer service from my…

Five star customer service from my point of view and personal interaction..I was dealt with by one of the agents called zara and it was a easy stress free experience If I had any questions or any issues alway on hand always keeping me in the loop and had everything ready in time from viewing to collecting keys ....even entering the shop to collect the keys both members of staff were very easy to talk to smiley and refreshing thanks again

October 18, 2024
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Owen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Zara a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best support provided

Zara & Leah has been great help and support in renting out the property, without their support it would have been hard to arrange everything.

October 2, 2024
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Himanshu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah and Zara a 5 star rating!

Many thanks
Customer Care Team

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