Leaders - St Helens Reviews 

59
TrustScore 4.5 out of 5

4.5

Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT St Helens, Merseyside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After viewing a property with leaders and being offered the house, we was then assigned a property consultant. Zara was brilliant with us throughout the process. Zara was always at the other end of t... See more

Company replied

Rated 5 out of 5 stars

Zara and the team at the St Helens branch have been super helpful and supportive throughout the application and leasing process for our new home. Regular updates were provided by email and by telephon... See more

Company replied

Rated 4 out of 5 stars

Thank you Leaders for our new home! George, Hollie & Rosey were really lovely people to communicate with in getting our tenancy set up. Communication was fantastic and they really allowed for a fast m... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience in what is a stressful time looking for a new property. Zara was the beautiful young lady that took us round the property. At all times zara was friendly, kind, knowl... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - St Helens

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Building 1, Unit B, Linkway West, Liverpool Road, WA10 1QT, St Helens, Merseyside, United Kingdom

  • 01942 717 242

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

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1-star

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(59)

2,269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All members of staff we’re extremely…

All members of staff we’re extremely helpful and went above and beyond to make things easy for us.We would recommend Leaders St Helens to anyone

August 16, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Stewart

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Good service and friendly staff

September 1, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Dave,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very quick response to my search, so helpful, I'm in the process of letting a property and all the staff cant do enough for us,. Making the process so much easier,

August 30, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Simon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Lovely & friendly staff

August 30, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Rachel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great customer service from Shaun who…

Great customer service from Shaun who walked me through the letting of our property to Sue and Cara who dealt with everything up to move in, thank you very much

August 19, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Andrew,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Just awful

Shocking letting service provided for the 12 months that I have been with them. I pay £42 a month for a Lettings fee and get zero return for that. All my dealings have been direct with the landlord who refuses point blank to put a penny into any repairs from dodgy electrics ( I haven’t had a working oven in the whole 12 months) to a leaking roof which the landlord drilled a hole in the ceiling to stop it collapsing but the left the hole, the damp stains and the wet stairs for me!
Overall a terrible experience from the agent and the landlord. Would never use this service again

August 6, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Darren Dineley,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Amazing experience in finding a new…

Amazing experience in finding a new property, kept up to date all along the way, everyone was so helpful, can’t thank them enough.

July 29, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Gemma,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Saved from despair

Having listed our property with Sapphire Homes and having horrendous service, Shaun had sent us a letter asking if we needed help letting out our property. We got in touch and.. let’s just say… Leaders is an excellent company to work with. We are first time landlords and Shaun was patient, knowledgeable and explained all our options fully. We moved over to Leaders (and sacked off Sapphire homes) and been extremely happy with the service from everyone we have spoken to there. They are helpful, prompt at responding to questions and happy to help. Our property has finally been rented out in a very short space of time. We would highly recommend. Thank you Leaders!!

July 26, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Sharon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing experience!

I cannot thank Leaders - St Helens enough, for all of the help they have once again provided us in moving into a new rental property! Shaun, Cara and Sue have been a huge support from start to finish (from presenting us a lovely house, through the application stage, paperwork, moving in and aftercare). They have found us an amazing new home that we love! This is a winning team that care about their customers!

July 21, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Mel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Cara was very helpful

Cara was very helpful, nothing was to much trouble. Excellent 5*.

July 6, 2022
Unprompted review
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Reply from Leaders - St Helens

Dear Tim,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Brilliant service from the Lettings…

Brilliant service from the Lettings team finding me a new home.

July 6, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Susan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Impressive

I truly thank the team for helping with my move, very professional and friendly they made the whole moving experience stress free and simple.
Huge thanks to the staff at Leaders especially Cara & Sue. Cara was really impressive, she cleared my doubts and readily made help available where l had a challenge reaching the property management team to see to getting my radiator working. Leaders blew my mind when I was given a welcome pack on move-in day. thumps up.

July 1, 2022
Unprompted review
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Reply from Leaders - St Helens

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

PERFECT MOVE! GREAT TEAM

Absolutely perfect and helpful all the way through our moving process from start to finish I was guided and helped along the way! Great team Thanks Cara for the help really appreciate it.

June 1, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Lewis,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Everyone so helpful

From initial contact to us moving into our new home the Leaders team were really helpful and answered any queries we had. They explained the process clearly and helped us with understanding the paperwork needed. (We are first time tenants). Particular thanks to Cara at st Helens who patiently answered my many questions and pointed me in the right direction where needed. Thanks again.

May 3, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very impressive

Very impressive the way we have been treated by Leader and its representative Cara Maleedy. The whole process was fast and smooth, not to mention the lovely welcome package Cara made for us. Really, really appreciated that!

April 1, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Dear Mateus,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good care

Cara helped me find a beautiful place to rent and made everything really easy. She is a great support and only a phone call away

April 1, 2022
Unprompted review
Leaders  - St Helens logo

Reply from Leaders - St Helens

Good morning,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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