Leaders - St Helens Reviews 

Zara & Leah has been great help and support in renting out the property, without their support it would have been hard to arrange everything.

Your St Helen/ Liverpool branch have been a terrible and disappointing management. Since inception I have never experienced any good out of the business relationship rather it's been all nightmares. I'd soon take this up and make an official report to the necessary management bodies.
The property is trashed, 3 out of 4 tenants not paying rent after the first month rent, they are asking me to go and chase the insurance when they have all the details needed for the insurance, they only want to make money and don't want to put in the work or care if the landlord is loosing money.
This is the worst experience ever I'd send mails and will be totally ignored no response. My next review will call out names and will make sure to publish and chase this with all I've got.
You can't treat people like trash and ruin their business, and don't even put in effort to show you want to help or remedy it.
WORST MANAGEMENT EVER EXPERIENCED!

Zara and the team at the St Helens branch have been super helpful and supportive throughout the application and leasing process for our new home. Regular updates were provided by email and by telephone. We knew exactly the current position and the next steps at all times. Zara would always respond to any questions we had regarding the process very swiftly. An exceptional service and customer care of the highest level.

Zara was absolutely fantastic in finding us out new home! Zara made the process very easy for us! Thankyou

DO NOT EVER USE THIS COMPANY!!!

We rented with leaders for 2/3 years.. at the beginning of the tenancy we where offered a no deposit option which was explained both on the phone and in person as a way to pay off the deposit in parts… THIS IS NOT THE CASE.
We paid £42 a month on top of the rent for the full term of the tenancy for nothing. It isn’t an insurance policy to cover the landlord and it doesn’t form a deposit. Both me and my partner asked leaders on a number of occasions what this money was for. The answer we received was ‘it’s a fee we charge’ FOR WHAT? If it doesn’t make up a deposit and it doesn’t cover a no deposit insurance fee what on gods green earth am I paying for?
The truth… IT JUST GOES INTO LEADERS POCKET! the landlord has no cover and neither do we as the tenants. They took over a thousand pounds from us just in fees alone.
Just so you all are aware THIS ISNT LEGAL and we are in conversations with a solicitor over miss-selling and illegal insurance fraud.
I wish I could put 0 stars because they are vile. I requested a phone call from Sarah jones on 3 occasions and never received one.
I have now had to contact the landlord directly and he is also understandably fuming with the situation and is supportive of us. We got broken into and were left for 48 hours with a door that wouldn’t lock, with a small child in the house. When we moved in the oven was quite frankly disgusting. It would have been easier to blow it up than clean it. However leaders promised they would have a company come in and do it. A week on and numerous calls later still nobody came. I hadn’t cooked in it I was scared of killing someone with the bacteria in there. In the end I had to get my friend who is a PROFESSIONAL cleaner to come and gut the oven, and even she said it was truly sickening.
Whatever you do just go with someone else. I don’t care how nice the house is that they are advertising just go with someone else!!! It is NOT WORTH hassle and amount of money you will fork out to these absolute fraudsters.

Excellent service from beginning to end
Rebecca and Zara were so helpful and understanding
Would recommend

Really it was a good cooperation given for my family to be moved to a new house with the help of Leaders- St.Helens branch. Everyday they kept me updated and clearly guided to have this place. Glad to be a member of Leaders family. Great customer satisfaction.
Thank you so much.Wish you all the best !!

Rebecca was polite chaty and informative she was smartly dressed and very professional in her approach

Leaders St Helens have been fantastic. Very responsive, helpful, everything asked was never too much.
Feel very reassured they are looking after me in my new rented home.

I’ve found everything with leaders very efficient. Staff have been helpful and accommodating. Would use them again

Me and partner had trouble trying to secure a property, but the estate agent Rebecca who was helping us was amazing, she was so patient and helpful throughout the whole process and now we will get to move into our dream home

Very happy with the service provided thank you 😊

When we moved in, the fridge was full of ice, at the stage that you can’t even close the door. Most importantly we were left with no washing machine for almost 3 months and are still waiting for the issue to be fixed. We have received 3 quotes to repair/replace it. However we were ignored. This is the first time I am having such a bad experience with the agency. I wish I have read some reviews here. Don’t rent from them!!! Liverpool

I am very happy and content with your exceptional service.l would like to thank Leaders for their instant response and timely help.I am grateful for helping us find a dream abode.

From the initial phone call to the Lettings Manager Stephanie through to the Advertisement of the property and Tenancy agreement, the process was quick, well managed and stress free.

Rebecca - Leaders representative was really kind, friendly and helpful. She made the whole rental process extremely easy and quick. Thank you very much for your help.

What excuses will they have this week after leigh beat them

Very helpful with providing information and pointing me in the right direction

All the staff were helpful from the first encounter. They went the extra mile to ensure we got a desired place. Excellent customer service and friendly staff. I have recommended them to my friends

Thank you for all your help, I have just moved into my new flat and I couldn’t be happier with the service I received