Leaders - Worcester Reviews 

229
TrustScore 4.5 out of 5

4.6

31 Foregate Street, WR1 1EE Worcester, GB


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Rated 5 out of 5 stars

5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more

Company replied

Rated 5 out of 5 stars

I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more

Company replied

Rated 5 out of 5 stars

I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more

Rated 5 out of 5 stars

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(229)

2,074 reviews in the last 12 months

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Rated 5 out of 5 stars

Thea

Thea was helpful, friendly and answered any question we had to ask. Even if she was unsure she didn’t hesitate on trying to find out what we asked to help us

August 16, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Toby Johnson We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing team helped us with all the…

Amazing team helped us with all the legal side first then we collected keys
All staff where very attentive at all times and we still get regular calls to check on us
Amazing team
Very helpful
Very polite
I would never go anywhere else

May 1, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Lyndon Oliver We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

We love Leaders!

Leaders have been absolutely fantastic with aiding our successful renting journey in our perfect little home! Special thanks to Thea who is super friendly, efficient and simply a delight to deal with. I couldn't recommend Leaders enough thanks to their amazing staff who demonstrate such wonderful care and consideration ❤️

August 21, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Hetty



We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Excellent property agent

Thea Meek is excellent at her job. Efficient and caring, she always looks to get things done quickly and keeps both tenants and landlords up-to-date with whatever is happening. I have no hesitation recommending her to others who are looking, either for good property management or for an agent helping secure a suitable place to live.

August 21, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Mig Bonnefoy



We greatly appreciate your 5-star review and the time you took to share your experience with Thea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Natalie goes above and beyond

My experience with leaders of worcester has been pleasant, fast, and efficient, they have helped me with buying a property and also helped with my journey of becoming a landlord and managing my property, I would like to mention Natalie Mitchell there as she has been dealing with a lot of my stresses that I’ve been having, to keep it short I had somebody drive through the bedroom of a rental property that I have and she has gone to great lengths with my tenants and myself to get it resolved as quickly as she possibly can with the many issues she has faced along the way. I wouldn’t hesitate to use them again if I ever get the chance to have another property, which they can manage for me since they, especially Natalie hasn’t let me down with anything I have needed. 10/10 all around

August 15, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Cam



We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!



Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Highly Recommend Natalie and the Leaders Team

Natalie Mitchell at Leaders is always incredibly helpful and quick to respond to any property issues that arise. She is professional, approachable, and keeps you informed at every stage, which makes the whole process much easier. I would highly recommend her and the entire team at Leaders for anyone looking to buy, sell, or rent a property.

August 15, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Seb



We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!



Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Ffion saves the day

After a few mishaps moving into my new house, Ffion efficiently ensured the subcontracted work was being done as we wanted, in a timely fashion and to a good standard. To do this, she noted down all our information on file so other colleagues could stay informed should the work get moved around, contacted many suppliers on the same day we had raised the queries about the property and followed up for feedback once they had been and gone. The deadline of Thursday had been given to Leaders for a few weeks and Ffion stepped in last minute to make it all happen. Forever grateful she adapted so well to managing what our home needed to make it now feel so right.

August 12, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Martha We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Ffion

Fantastic service from Ffion who was helpful and professional throughout. Ffion kept us informed, ensured contractors worked to deadlines and genuinely cared about our customer experience as a tenant. Very impressive.

August 13, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Jane We greatly appreciate your 5-star review and the time you took to share your experience with Ffion. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Highly appreciate the help

I have been with Leaders for 11 years, they are always helpful
I recently had an issue with my flat & Maddie Cornes as always was so helpful & efficient. I would say she’s been the best property manager we have had so far
Thank you 😊

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Leaders have been excellent in managing…

Leaders have been excellent in managing my property for me. The team are highly professional and communication is clear. The on line portal works well at helping keep records too. Ffion Whittlesea has been my property manager more recently and has provided an excellent service. Always contactable, prompt to reply, confident and highly competent. Many thanks all.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Natalie Mitchell - the best Property Manager Ever

Natalie Mitchell is the best Property Manager we've ever had!
We live in New Zealand, so it's difficult to manage the properties at times. That's why having Natalie on our team is so critical. Natalie goes out of her way to give us a clear and pragmatic view of what's going on so that we can make the best decisions.
Leaders have some great systems and processes to keep visibility of the financial, compliance and maintenance aspects of managing the properties. What Natalie brings is a real partnership approach, so that we feel supported and confident in the running of the Flats and the decisions we make. If i could give her 6 stars I would!
Thanks for all your support Natalie!!!

July 25, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Nick Fowkes

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

it’s the first time renting a place by…

it’s the first time renting a place by myself and kate has been nothing but wonderful and reliable every step of the way! extremely helpful with all my questions and queries, and has guided me with such positivity :)

July 3, 2025
Unprompted review
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Reply from Leaders - Worcester

Dear Isabel Cain

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Efficient and very helpful

Having been dealing with agents over the past 30 years of business, I can say it has been a pleasure dealing with Maddie. 100% efficiency and a pleasure to work with.

June 18, 2025
Unprompted review
Rated 3 out of 5 stars

No Payment of Rent

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can't get my payment fast tracked, all considered so as weekend looming I will be very hard up. As my husband died uexpectedly I was left with a mortage.

June 3, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Tierney is an excellent property manager!

Our experience with Leaders has always been excellent, especially due to our lovely property manager Tierney! She is so friendly and always ensures that any issues we have are dealt with as soon as possible. I really appreciate that she always checks in after any work in the flat has been done to see if everything has run smoothly and has been sorted. She is everything you want and need from a property manager and I look forward to dealing with her in the future!

June 2, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Aleysha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thankyou for Everything 😊

I have dealt with Megan for approximately 10 years, her professionalism and care is second to none and she has always been a pleasure to deal with.

Megan has always been on the other end of the phone when needed and always delivers for us as expected.

Megan is a credit to Leaders and the reason I used them for so long.

Thankyou

Daniel

May 8, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 4 out of 5 stars

Tierney Sutton looks after my property

Tierney Sutton looks after my property. She is very professional and is only to helpful if you have a problem.

May 10, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

A big Thankyou to Megan Turner at…

A big Thankyou to Megan Turner at Leaders Worcester Branch. Always glad to help and assist. Five star service from this lady. Thankyou for all your continued help and support. For over the past three years. Mike 😉👍

May 9, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Maddie goes above and beyond to help us…

Maddie goes above and beyond to help us and our tenant. We are very grateful for all she does.

May 9, 2025
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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