Leaders - Worcester Reviews 

229
TrustScore 4.5 out of 5

4.6

31 Foregate Street, WR1 1EE Worcester, GB


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Rated 5 out of 5 stars

5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more

Company replied

Rated 5 out of 5 stars

I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more

Company replied

Rated 5 out of 5 stars

I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more

Rated 5 out of 5 stars

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.6

All reviews

(229)

2,076 reviews in the last 12 months

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Rated 5 out of 5 stars

An outstanding member of Leaders letting team

I have had my property managed by Leaders for many years. Approximately, three years ago Lewis Langdell assumed responsibility for the property; my experience was transformed!
He is exceptionally professional and polite and proactive in nature. We developed an excellent relationship and I can rely on Lewis to assist with any problems that I may encounter.

October 21, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Ruan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lewis is great.

We are fortunate to have Lewis as our contact at Leaders in Worcester. He always rings back if we contact him. Nothing is too much trouble for him and he makes renting a property easy.
He is always pleasant and helpful and will propose ways to overcome any problems we may have.

October 18, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear CD

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Such helpful staff

Lewis has been managing my property for quite some time now, always so helpful & friendly, lately he has sorted out a few issues I’ve had & I’m so grateful
Cannot rate him enough

Thank you

Hannah Brown

October 18, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Hannah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I've always found the staff at leaders excellent and helpful

I've always found the staff at leaders very helpful, professional, knowledgeable and always happy to help, especially Lewis, who is my property manger, he's always polite, professional, nothing is too much trouble for him, always available to help in anyway possible, absolute star.

October 16, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Marcus

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

From summer that I kept applying for…

From summer that I kept applying for houses or flats to rent in Worcester needing to move from Hereford,most of them being under Leaders.I have been refused absolutely everytime ,first because landlords won't rent to me as i have a small child,i wonder all those 2 bedroom or 3 bedroom houses who rented them if no childrens were allowed, then several landlords wouldn't rent to smokers even if I wouldn't have smoked in the house,all this while I was working full time,in September I became a full time student,therefore my need to move,they continued to refuse me if I didn't had a guarantor ,finally sorted the guarantor ,now they refused me because I had an Debt Relief Order. Someome should actually look better on how this letting agency works because all I had from them was a permanent discrimination

October 9, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Andreea

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Lewis Langdell has managed my property…

Lewis Langdell has managed my property for some time. Great service always making himself available and deals with issues as soon as they occur or requested to. Thanks Lewis

September 26, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear E Pearce

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Tierney Sutton has been managing my…

Tierney Sutton has been managing my property for a while now and she's been amazing. Always replies quickly and keeps me informed. Any issues she sorts it ASAP. Cracking service.

July 16, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Ryan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lewis has been managing my property for…

Lewis has been managing my property for several years. He always answers my calls straight away. He is very helpful & liaises well between my tenants and myself. I am often away and it has been essential to have Leaders manage my property.

September 25, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Alison

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Luke a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lewis is really helpful and gets…

Lewis is really helpful and gets straight on a job when needed. Been a pleasure dealing with him while renting. He is a credit to Leaders.

September 25, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Chloe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The best letting agency I've ever…

The best letting agency I've ever encountered. They handle everything promptly, and the support team is outstanding—especially Tierney, who is incredible. I highly recommend Leaders to anyone seeking accommodation.

September 18, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Gokul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional service

Natalie in lettings is professional and thorough. She is very knowledgeable about her job and applies herself with confidence and kindness. I would definitely recommend Natalie in her role as property manager.

May 17, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Karen Yardley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A big thank you to Tierney who has…

A big thank you to Tierney who has managed my properties. Tierney is always polite and professional, and always prompt to advise and support with any questions and maintenance requirements.

September 14, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Jp

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good agent

As a landlord I have used Leaders to manage my properties and found them efficient and helpful
I would especially compliment Tierney Sutton a property manager who is extremely helpful

September 14, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Peter Scott

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have been renting from leaders for…

I have been renting from leaders for about 4 years now if I have any issues I deal with Tierney and it is sorted straight away very caring and professional would definitely recommend leaders

September 13, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Tony Bowen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Tierney Sutton.......Simply the Best!

Tierney Sutton.......Simply the Best!

Tierney has looked after us and managed our properties so well over the last few years.
We would like to thank Tierney for everything and can thoroughly recommend her management skills.
Many thanks.

September 12, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Mr Tooth

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lewis is top class

Leaders, Worcester are reliable and professional. Lewis is my property manager and is the most capable agent I have had the pleasure of dealing with. He’s friendly, helpful and demonstrates a real commitment to his work. I’m delighted to have someone so conscientious and diligent. Thoroughly recommend

September 11, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Catriona Coley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Tierney Sutton - top tier!

It’s been over 6 years now we are renting with Leaders and Tierney Sutton​​​​ is the most helpful person! Whatever we need, all we need to do is to email and everything is getting sorted. Never had any issues! Thank you so much for helping us when we are in need! Fabulous manager!

July 15, 2024
Unprompted review
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Reply from Leaders - Worcester

Dear Aneta

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders have always been extremely…

Leaders have always been extremely professional and taken a human approach to lettings, understanding the realities of renting and handling everything in a client focused manner. Massive thank you to all the Worcester team but particularly Tierney Sutton who has always been a brilliant point of contact and helped advise me .

September 11, 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Aaron Overton

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders feedback

Leaders have been helpful all the way through the take on process and again with any post tenancy issues . Tierney in particular has been exemplary , prompt , polite and professional .

September 9, 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Cb

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

5 stars

Lewis is always very helpful and quick to respond. Feel very look after by the team :))

September 6, 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Consumer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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