Leaders - Worcester Reviews 

Our property manager is Tierney Sutton. She has a friendly and highly professional manner. She is very knowledgeable and has always been able to solve even the most difficult problems.

So after all the complaints about Leaders services, and all the promises and reassurance about doing better, what a valued customer I am, how they are so unhappy they have failed me on this "instance"... you guessed it, they have failed to pay the correct rent, again. Strangely enough, not feeling very valued or confident that they will get things right in the future. Will wait for the standard corporate apology on here and excuses why this has happened from the Worcester office.

Great personal service from Tierney. Always helpful, knowledgeable and responds promptly. Overall very pleased with the service we receive

I have just starting on my landlord journey and have had a great experience with quick replies and helping me navigate this journey. Nothing is too much and expectations exceeded when asked. I have had great conversations with Sophie Conway.

Sophie Conway from Worcester branch has been really kind to us and she has been solving all the issues from a year and a half now. Thank you for everything you do.

Sophie Conway from the lettings department in Worcester has been wonderful. She has helped us with various start up problems and been my first port of contact . She has always been polite confident and patient and with her caring attitude is a credit to your company.Thank you for all your help and personal touch which is what is needed Dee

Aimee has been an absolute saint to work with! She's not only helped with the thousands of questions I've had, but also recommended other properties to suit my situation!

I was astounded by the speed which my renting came out with it, nevertheless was Christmas and New Year time.
This wouldn't have been possible without her professional attitude and good communication.

We had an amazing experience with Alice who helped us go through the process smoothly, would definitely recommend

My star rating is really directed to the Worcester staff, more specifically Lewis, Jenna and Sophie. Recently Lewis has been so helpful, he has gone the extra mile in both his time and his fast responses to issues that have arisen. I am both grateful and appreciative of the work he has put in and happy to recommend.

Lewis Langdell has always been very helpful, he is always polite and does what he says he will do. We have been tenants for 10 years, recently giving our notice the checking out process has been easy.

Excellent service . Great customer care and advice from Lewis - makes being a landlord ‘stress free’

Nigel has been a great purchase agent. He kept me informed every step of the way. If we ever sold again, I would use Leaders next time for the great service!

Very quick to respond, upfront and honest, personable and professional. Leaders and especially Sophie Conway in particular have been great throughout my tenancy

I really had a great experience with leaders while renting a property managed by them.
Our property manager Ms Tierney Sutton was extremely helpful right from the onboarding process to each and every stage of tenancy.
She was very professional and patient and was always there to help us in case of any issues or help required.
She deserves more than a 5 star for all the assistance provided.

Where do I start! All they want is money money money money. Black mould was not ever sorted, they put my rent up every single year since I moved in (the latest amount being £70) when I explained how I can’t afford it and it would leave me out of packet the response was “make sure you pay your rent” we went without heating at all completely broke every single one for three years!! Left without a shower for two weeks (no water at all) was told if I don’t like the rental increase you can hand a notice in to leave. Phone was put down on me. Emails got ignored. They have no care at all for the tenant and will do anything possible to drain you out of money. Honestly don’t bother

Lewis at Leaders is very attentive and keeps me updated well with the number of issues we have experienced in the property. Sadly the same can't be said for everyone there but my dealings with Lewis have been a pleasure and he does install confidence that he will see any issues that arise through to a satisfactory resolution.

As a landlord with multiple properties I have dealt with several Lettings agencies and many staff members over the years that I have been in this business.
Lewis at Leaders worcester is simply the best. He has made my life so much my easier, consistently, quickly and cheerfully helping resolve any issues for my tenants or myself. This has taken a great deal of the pressure off me which is important given my property is out of my local area. I have total confidence it is being well managed with the utmost professionalism.
It is always a pleasure to deal with Lewis who has provided service which is second to none. He is a real credit to Leaders, which I hope is recognised by his employers.

Leaders has been managing the letting of my property for over 8 years. I am always satisfied with their services. I find their charges are reasonable.

Mr Lewis Langdell has been my property manager for the last few years. He is always informative and responds promptly to my queries.

I recommend Leaders to after your property.

Rented with Leaders for almost 4 years, lovely members of staff but our property manager Lewis was always so understanding, helpful, reliable and professional. A big thank you to everyone , great team!