Leightons Opticians & Hearing Care - WokinghamReviews 

81
TrustScore 4.5 out of 5

4.7

15 Peach Street, RG40 1XJ Wokingham, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Leightons returning customer. Reminder for annual eye test arrived fom Leightons. Phoned for appointment for a couple of working days hence as always a good experience and punctual. The examini... See more

Company replied

Rated 5 out of 5 stars

Mr Panesar and the team at Leightons were amazing. My Panesar identified the cause of my sight issues as a Cataract to my left eye. The examination was thorough and he took the time to explain the p... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Staff is knowledgeable, friendly and able to accommodate different needs to different clients. They are very good with children & adults, ND young adults - you name it. Optometri... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Leightons Opticians in Wokingham. Not only are the staff knowledgeable, they are also friendly and helpful. I’ve tried a couple of other local opticians in the past, and can hone... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 15 Peach Street, RG40 1XJ, Wokingham, Berkshire, United Kingdom

  • 01189786744

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

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No history of asking for reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(81)

486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Professional, thorough and friendly service. Would strongly recommend.

June 29, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you for taking the time to leave us such a great recommendation !

Rated 5 out of 5 stars

Very happy

I have been a patient at Leightons for 20+ years and in that time my eye sight and requirements have changed. I have been given superb advice as to which products to try and have always found the Wokingham team friendly, professional and patient.

June 29, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you for your continued custom over the years, we really appreciate it! We look forward to welcoming you back for many years to come.

Rated 5 out of 5 stars

Great opticians

It was easy to make an appointment - just phoned and spoke to a ‘real’ person. I felt very safe and at ease with the restrictions put in place regarding the measures for COVID. The hygiene measures couldn’t be faulted. The test was comprehensive and the results of the retinal images were explained clearly and questions answered clearly. I can recommend them.

June 28, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

We are so pleased to read about your experience with us at our Wokingham practice, Barbara! Our teams have been working hard to ensure the safety of all our staff and patients, so we are glad our efforts are appreciated. Many thanks, we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I only went in for a frame repair

I only went in for a frame repair; one of my arms had come adrift by “snapping off” half way down at a weld, I guess. Expecting this to have to await a replacement part from Italy, I was nonplussed that a whole new replacement arm was fixed within five minutes. What luck they had a spare pair of identical frames in their repair shop!

First rate service - but probably more by luck than anything else; but who cares; one very happy punter.

June 28, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you for leaving such a great review Dave, we really appreciate it ! We are so pleased to hear that your glasses were able to be fixed so promptly.

Rated 5 out of 5 stars

Leighton'd Wokingham

Long term customer of Leighton's Wokingham for both glasses and contact lenses. Always found them very professional and I would recommend without hesitation

June 28, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

We look forward to caring for your eyes and ears for many years to come as well. Thank you, G Munn!

Rated 3 out of 5 stars

I had my ears cleared of wax

I had my ears cleared of wax
And a hearing test
I was under the impression that it would be a full hearing test for my £95
Your operative said as we had time she’d do a full hearing test meaning that it would not of been a full test normally
She then proceeded to sell me hearing aids even tho I had no decernable issues with my hearing
A bit disappointed as felt you were using my visit to sell me hearing aids I clearly didn’t need

June 15, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you for sharing your experience, Mr Wright. We value all of our patient feedback and understand that your experience didn't meet your expectations on this occasion. Our Ear Wax Removal consultations are £95 and we offer a Hearing Assessment as part of the appointment. We are pleased to offer the option of hearing aids for those who need them, at a time when they feel ready.

Rated 5 out of 5 stars

Great experience and my consultant was…

Great experience and my consultant was an expert thank you

March 11, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

We always put our patients at the heart of everything we do. It's great to hear our efforts are appreciated. Thank you, Kelly!

Rated 5 out of 5 stars

A great service, exceeded expectations.

My appointment was for a problem with Ear wax which was dealt with brilliantly and complemented with a hearing test which was conducted professionally and fully explained to make me aware of any issues now or what I should do for the future. I never felt under any pressure to spend money that was not appropriate and I would fully recommend the service provided by Olivia. (Wokingham branch.)

She was credit to herself and the organisation, if you run a scheme to reward employees then the service provided by this member of staff should qualify for a reward. Thank you

February 18, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Our audiologist, Olivia, and our team in Wokingham will be delighted with your feedback. We're very proud to have them all as part of the Leightons family! Thanks for your review, Mr Jackson.

Rated 5 out of 5 stars

Hearing test

Very efficient and helpful.

January 4, 2021
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you very much, we're very pleased to welcome you as a patient and look forward to seeing you again soon.

Rated 4 out of 5 stars

Hearing appointments

I have had 2 appointments with Olivia.
The first was for removal of wax. I have only had this done 3 times before. Each time the technology has been different. Olivia chose to use suction. She explained the procedure, performed the suction, and then performed a test and explained the results. She also identified a condition which needed to be referred to my GP. The whole experience was kind, well-explained and efficient. Thank you Olivia.
I was pleasantly surprised, and relieved, that Leightons offered this wax-removal service. My GP practice stopped doing this a few years ago, even before Covid19.

The second appointment was a follow-up exam, again well-explained and well-performed. I left with hearing aids to try out.....
I am currently trialling them. Further appointment next week.

December 30, 2020
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Reply from Leightons Opticians & Hearing Care - Wokingham

Thank you very much for leaving such a detailed review. Glad to hear you found our service to be kind, well-explained and efficient. We wish you the very best with your new trial hearing aids, see you next week!

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