Leisuretime by Toureasy Reviews 1,197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the drivers, for their helpfulness, professionalism, and engaging personalities, often going above and beyond to ensure a pleasant trip. The holidays offered are frequently described as well-organized and enjoyable, with many appreciating the thoughtful excursions and excellent value for money. People also highlight the quality of the hotels and the comfortable coaches, contributing to a positive overall service experience. However, some customers mentioned minor issues such as stained carpets or uneven floors in their rooms. A few people also felt that certain excursions, like the narrow-gauge train, were boring or that more time should have been allocated to other attractions, such as waterfalls or specific cities. Additionally, some reviewers expressed dissatisfaction with long travel times due to multiple pick-up points or inconvenient routes, and a few noted that hotel staff were not always friendly or accommodating regarding requests like ice for water.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the coach drivers for being... See more

Holidays

Reviewers highlight positive aspects of holidays, with many praising the fantastic experiences, such as the... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Location

People report positive experiences with location. Many reviewers highlight amazing and fantastic locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative driver of the coach - Chris - made the three day adventure in the rain much more bearable than it could have been. Where possible was on hand to give access to very wet people return... See more

Rated 5 out of 5 stars

Currently travelling back from a holiday at Rob Roy Hotel in beautiful Scotland. Great hotel, food and enterainment All excursions were great. Also a few surprises along the way! Our driver... See more

Rated 5 out of 5 stars

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a... See more

Company replied

Rated 5 out of 5 stars

This hotel is advertised as a 2 star but it should be more. The staff are lovely and nothing was too much trouble, entertainment a few nights with Brian from reception doing a quiz on a Monday nig... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency

Written by the company

COACH HOLIDAYS MADE EASY! Since our launch as Leisuretime by Toureasy in April 2022 we have carried thousands of happy customers on coach holidays to destinations across the UK, Ireland and Europe. In addition to our 'Excellent' Trustpilot rating we are also rated 4.5 on Google by our customers, so you can book with confidence when you choose Leisuretime by Toureasy! We are the UK’s only 100% carbon neutral coach tour operator, offering short breaks and holidays by coach to destinations throughout the UK, Ireland and Europe. From seaside holidays to city weekends, shows and events and festive getaways, our tour programme has something to offer for everyone, from couples to singles, families and groups. And we have a wonderful selection of day trips too! We focus on delivering great value coach holiday experiences from our departure points across South Wales and the South West of England – and our direct line service means there is never a need to change coaches. That means less travel time and more holiday time! Choose Leisuretime by Toureasy for great value and hassle-free holidays and days out, with comfortable coaches, friendly drivers, quality hotels in great locations and plenty of added-value extras all included at no extra cost! Please note the Leisuretime brand was purchased by Toureasy in April 2022. Reviews prior to this date are not a reflection on current service or product delivery levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

amazing time

amazing time . driver nigel was absolutely fantastic

June 28, 2025
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Reply from Leisuretime by Toureasy

Fabulous! It is great to hear how much you enjoyed your Tribute Break to Torquay.

Rated 4 out of 5 stars

Mostly an excellent tour

Mostly an excellent tour. Bus driver was very considerate and contributed substantially to the success of the tour. Hotel (Leonardo, Gateshead) mostly good, with pleasant staff, good food and a comfortable room, but the bathroom was in a poor state of repair ... not least of the problems was that the door handle kept on falling off! So one star off for the hotel deficiencies, but overall we were happy with the holiday.

June 27, 2025
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Reply from Leisuretime by Toureasy

Thank you for your review and we're obviously very pleased that you enjoyed your holiday to Newcastle and the North East. We are really sorry about your bathroom and will raise the issues with the hotel as door handles should definitely not fall off!

Rated 5 out of 5 stars

Great Value Holiday From Toureasy.

Excellent value and service from Toureasy on our trip to Jersey. Everything was very well organised with local pick up and drop offs. Hard to find a better value holiday.

June 28, 2025
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Reply from Leisuretime by Toureasy

Thank you! We're just happy that you enjoyed your Jersey holiday so much and appreciated the value offered.

Rated 4 out of 5 stars

Value for money

Nice start to see Josh was our driver as usual he was friendly helpful and nothing was too much trouble for him hotel was good staff helpful friendly and the food was really good

June 23, 2025
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Reply from Leisuretime by Toureasy

Great! Thanks for letting us know and lovey to hear how helpful Josh was.

Rated 5 out of 5 stars

Day Trip to Cotswold Wildlife Park &…

Day Trip to Cotswold Wildlife Park & Gardens

Lovely day out. Coach was on time. Weather was good. Driver kept us informed and everyone got back on the coach at the designated time to come home.

June 28, 2025
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Reply from Leisuretime by Toureasy

Thank you so much for letting us know and we're just happy that you enjoyed your day out so much.

Rated 4 out of 5 stars

Neil Diamond Tribute Trip

Firstly a big thank you to Nigel our driver. He was excellent, both entertaining and professional.

The value of the trip was good and the hotel and hotel location was excellent.
Food in the hotel was what I expected, but they do need a decent coffee machine in the reception.
The tribute act was ok. Certainly not a brilliant Neil Diamond, but he did redeem himself with the second half of his act.

June 28, 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback and we're glad that you enjoyed your Tribute Weekend and that Nigel did such a good job. Also relieved that Neil Diamond redeemed himself in the second half!

Rated 2 out of 5 stars

Went to Blackpool 27june got on the…

Went to Blackpool 27june got on the coach in sarn went uesal pick then went into Bristol which took us out of our way stopped for 45 minutes never stopped again for about 3 hours and he only stopped then because someone on the bus asking him coming bk wasn't much better he only stopped once would definitely think twice about going again especially if it was the same driver and the same route didn't get home until gone 6

June 27, 2025
Unprompted review
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Reply from Leisuretime by Toureasy

We aare sorry for the diversion to Bristol Aztec on this trip. It was made as a gesture of goodwill to pick up a customer that had been unable to travel on a previous holiday. Reflecting on that decision now, we probably should not have done it and apologise for the extra travel time. With regard to your driver on this trip, he was new to us but we can confirm that he will not be driving on future trips for us. We hope you enjoyed Blackpool when you got there!

Rated 4 out of 5 stars

Newcastle/ Durham experience

The driver of the coach Keith was amazing. Excellent driver as you expect but keep us inform every step of the hole week. The hotel gave good food but we asked to change rooms as it was so nosey and they put us in a room which had a very bad smell. So had to change rooms again which was fine. The hotel was in a good location

June 23, 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback and we're glad you enjoyed your trip to the North East. We're really sorry about the room issues you had at the hotel but glad you persevered and ended up with a room you were happy with.

Rated 5 out of 5 stars

Well organised tour

Well organised tour, on time, comfortable coach. Hotel was lovely, very clean, staff very good.

June 21, 2025
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Reply from Leisuretime by Toureasy

That is wonderful to hear and we are thrilled that you enjoyed your holiday to Jersey with us so much.

Rated 5 out of 5 stars

Girls away day

We only went for 2 days down to the riviera in Torquay and what a fabulous time we had from the time we got on the bus until we got off , hotel great evening entertainment fabulous and to top it Nigel the driver was brilliant,well done 👍

June 28, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know and we're really pleased that you enjoyed your Torquay Tribute Break to the Riviera so much.

Rated 4 out of 5 stars

Driver on time for our pick up

Driver on time for our pick up. Pleasant man but not overly friendly. We were not able to go to Cowes, so alternative place to visit was chosen for us, which could have been somewhere more pleasant or we could have had more time in Yarmouth. We were not consulted in this matter. Otherwise all good.

June 27, 2025
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Reply from Leisuretime by Toureasy

Thanks for your feedback an we're glad that you enjoyed your weekend on the Isle of Wight but sad that you did not like our alternative excursion. We are glad it did not spoil your holiday, though.

Rated 5 out of 5 stars

The driver was very helpfull

The driver was very helpfull . The Hotel room and food excellent .Will certainly book with you in future . Great holiday .

June 23, 2025
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Reply from Leisuretime by Toureasy

Wonderful! Thanks for letting us know how much you enjoyed your holiday to Torquay and the Riviera Hotel.

Rated 5 out of 5 stars

Wonderful Isle of Wight

A cheery welcome from our driver, Dwayne who looked very smart and professional. Once everyone was on board our itinerary fir the weekend was explained. Out hotel in Shanklin overlooked the sea and a again we were welcomed by lovely staff. The location was wonderful, the food delicious, the trips great and the sun stayed with us. We thoroughly enjoyed everything about our weekend. It went far too quickly.

June 27, 2025
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Reply from Leisuretime by Toureasy

What more can we ask for! Thanks so much for letting us know and we're so happy that you enjoyed your holiday to the Isle of Wight so much.

Rated 5 out of 5 stars

Great company

Very good service from start to finish. All paperwork came through on time and a detailed itinerary of the trip before we went which was really useful. Coach pick up/drop off all on time and exactly as scheduled. Comfortable coach, and everything done to ensure a good trip. Good choice of hotels and excursions and good value for money for the whole holiday (we did a week in Ireland). Would use again and would definitely recommend!

June 22, 2025
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Reply from Leisuretime by Toureasy

Thank you so much and we are just really happy that you enjoyed your holiday to Ireland so much. We look forward to seeing you again!

Rated 5 out of 5 stars

The journey was very pleasant

The journey was very pleasant. The driver was polite, friendly and professional.
The Cotswolds Safari Park and Gardens was an excellent day out, value for money.

June 28, 2025
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Reply from Leisuretime by Toureasy

That is what we aim for! Thanks so much for letting us know.

Rated 5 out of 5 stars

Fabulous time

We had a fabulous time. Hotel, excursions and coach were great. Our driver was friendly, polite and professional - a really nice person.
Could not fault anything. Will definitely use this company again.

June 23, 2025
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Reply from Leisuretime by Toureasy

Thanks so much for letting us know how much you enjoyed your holiday to Beamish and the North East. We look forward to seeing you again!

Rated 3 out of 5 stars

Staff at desk not friendly

Staff at desk not friendly - more concerned with upgrading people!
We upgraded at booking - carpet in room was stained & had holes in it plus uneven floor. Could not get ice for water unless we purchased a drink!!
Food was mediocre and no healthy options! Check out at 10am was ridiculous as the bus was not leaving Torquay until 6 hours later!
Entertainment ok - drinks at the bar expensive!
Best part was comfortable bus although we had to keep asking for air conditioning on!
Driver Nigel was top class and very professional.

June 29, 2025
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Reply from Leisuretime by Toureasy

We're very sorry that you did not enjoy your Tribute Weekend with us. We are surprised at your review as we have received a number of rave reviews for this trip from other customers, so need to investigate what went wrong in your case. We will be in touch! Glad you liked Nigel, though...

Rated 5 out of 5 stars

Great trip

Great trip, great driver, he was helpful, funny and informative.
The hotels were clean and comfortable, with delicious food.
The only negative was the early breakfasts, even on our free day.

June 22, 2025
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Reply from Leisuretime by Toureasy

We're thrilled that you enjoyed your holiday to Ireland so much. Please accept our apologies for the early breakfasts - but there was just so much to see on this trip!

Rated 5 out of 5 stars

on time pick up

on time pick up, good driving. enjoyed the day.
nothing to much trouble 5 star driver.

June 28, 2025
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Reply from Leisuretime by Toureasy

Wonderfui. Thanks for letting us know.

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