Started the claim, all going well, then had to download documents etc which I thought was strange at that juncture. Decided to claim direct as there were a few of us and asked for claim to be cancell... See more
Company replied
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See what reviewers are saying
First handling the claim was great. Laiter in progress feedback of situation was not the best. I need contact customer support myself and ask about current information. In the end I get feedback and f... See more
Company replied
Our flight was delayed about 10 hours, so we arrived to our destination in the evening and lost almost a day from our family vacation. I submitted request to Lennuabi. The form was rather lengthy, but... See more
You where so amazing, you took everything on your self i just needed to give my details to you and you got my compensation back for me, Thank you so much, everyone who had some problems with flying... See more
Company details
Written by the company
Have you experienced a delayed, cancelled, or overbooked flight? Lennuabi is dedicated to helping you secure compensation under EC 261/2004 regulations for any flight disruptions, ensuring a straightforward and efficient process. Our mission is to empower travelers with knowledge of their air travel rights and hold airlines accountable to their legal responsibilities. IMPORTANT: A success fee is only applied once your case is successfully resolved and compensation has been received from the airline.
Contact info
Estonia
- lennuabi.ee
3.8
Great
172 reviews
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Avoid this company and contact the airline directly
I submitted my claim in November 2024 and after multiple inquiries through their official channels I was finally paid the full flight delay compensation in October 2025, which is nearly a year later.
During that time, they repeatedly spammed me with “urgent fast payout” offers, essentially pressuring me to accept half the compensation for an instant payment, with no way to decline. It’s a predatory and manipulative practice designed to boost their profits at the customer’s expense.
Do yourself a favour and contact the airline directly. You’ll receive your full compensation faster, with less stress, and without being taken advantage of.
October 19, 2025
Reply from Lennuabi
We’re sorry to hear about your dissatisfaction and understand your frustration with the process length. Each claim depends on the airline’s cooperation and, in some cases, legal proceedings, which can take several months despite our efforts to speed things up.
The “fast payout” offer is an optional service for clients who prefer immediate payment instead of waiting for the airline’s response. It’s never required, and every client can simply wait for the full compensation, as happened in your case.
We appreciate your feedback — it helps us improve how we communicate our process and options to make them clearer for everyone.
Felt pressured to take fast payout
Felt pressured to take fast payout. Fees involved eat away the compensation. Kinda feels like a scam to be honest to use lennuabi.
October 9, 2025
Reply from Lennuabi
We’re sorry you felt that way. The fast payout is a completely optional service for clients who prefer to receive compensation immediately instead of waiting for the airline. All fees and conditions are clearly stated before confirmation, and every client can always choose to wait for the full amount. We appreciate your feedback and continue improving clarity and transparency in our communication.
Scummy Practices
My experience with Lennuabi has been an absolute nightmare. I waited nearly a year for my compensation, and I’m convinced that if I hadn’t repeatedly reminded them, I never would have received it.
Be aware that Lennuabi tries to lure customers with absurdly low “Get your money now” offers — first 100€, then 120€, then 150€.. clearly an attempt to keep most of the rightful compensation for themselves. It seems that they already received my payment months and months ago, they kept offering me higher and higher offers, but none were near the one I was owed 360€ (600€ minus their fee 40%!!!!) and I kept thinking that no company would just offer "FREE" money to their customers.
Finally when I started asking about the Law and quoted specific paragraphs, they immediately payed me the amount I was owed, without even replying to me.
Next time I will definitely do the payout request to the airline myself and then I won't have to give 240€ of my compensation to this scammy company.
October 11, 2025
Reply from Lennuabi
We’re sorry the process took longer than expected. Your claim was handled and paid according to Regulation (EC) 261/2004 and our Terms & Conditions. Processing times depend on airline cooperation and legal steps, which can take months. We’re glad your case was resolved and appreciate your feedback — it helps us improve communication and transparency.
Horrible experience - a years delay in payout and different schemes
The experience with Lennuabi has been a complete disaster. I did wait for my compensation for around a year and I'm sure if I would not have reminded them about waiting for my money, I would have not got.
What finally worked was the threat to take them to the Consumer Protection Board.
Also to be aware is the fact that Lennuabi tries to make you a ridiculous offers by offering a quick "Get your money now" offer by initially offering 100€ and then later on 120€. I see this as a scheme to pocket the larger amount that they should pay out. Their excuse is that the airline has not paid them.
I finally got my compensation but there was no info of how much the airline paid out by law and what were Lennuabis own charges. I just got a sum transferred which seems quite low. I will personally never use their service again.
October 6, 2025
Reply from Lennuabi
We’re sorry that your experience did not meet expectations. The process duration can vary depending on the airline and legal procedures, but your claim was handled and paid according to our Terms & Conditions and EU Regulation 261/2004.
If any part of the transferred amount was unclear, full details are always available in your client profile or upon request from our support team. We appreciate your feedback and continue improving to make our service faster and clearer for all clients.
Reply from Lennuabi
Thank you for your patience and kind words! We’re glad your case was successfully resolved and appreciate you staying with us through the process. We wish you smooth travels ahead!
Reply from Lennuabi
Glad to hear everything went smoothly and you received your compensation!
I will not reccomend you
I should have had a conversation with the airline myself. I got only 60 EUR from you after montsh since the delay.
I would have been happy wvwn with flight vouchers for the full price.
But you did not provide me with any cancellation link for your service. Only appology letters.
August 15, 2025
Reply from Lennuabi
We’re sorry you’re unhappy. The 60 EUR was paid through the Faster Payout option, which you chose. This option gives quick payment but at a reduced amount compared to waiting for the full airline process.
Compensation received
Took almost a year to get the compensation for delayed flight, but eventually got it, which was a nice surprise :)
August 10, 2025
Reply from Lennuabi
Thank you for the feedback! Some cases naturally take longer, but we’re glad the outcome was positive in the end.
You are robbers
August 14, 2025
Reply from Lennuabi
I’m sorry you feel this way. Just to explain — we did not take anything extra. Our service fee was deducted after the compensation was received, exactly as described in our terms before signing. It’s unfortunate if this detail was missed, but the agreement has always been transparent.
Great and good experience and very…
Great and good experience and very useful thank you
August 6, 2025
Reply from Lennuabi
We’re glad you had a smooth experience! Thank you for sharing your feedback.
Very bad experience
Very bad experience. I was waiting almost 6 months. However another company done with this situation within 1 month.
August 10, 2025
Reply from Lennuabi
We understand the frustration when a case takes longer than expected. Each claim depends on the airline’s cooperation, and some are resolved faster than others. Glad we could still secure your compensation in the end.
End result was great
End result was great, we got 100% what was expected but it took over 1,5 years.
We didn’t like that we had to contact and ask for an update not other way.
July 24, 2025
Reply from Lennuabi
Thank you for your patience — we're glad the result met expectations. With so many claims in progress, we truly appreciate when clients reach out. Some cases, especially complex ones, can take longer, but we're always working toward a fair outcome.
100% disappointment
Very poor communication and keeping the refund on their account for almost 2 months. Had to connect consumer protection to get some answers.
July 29, 2025
Reply from Lennuabi
Sorry to hear about your frustration. Your claim has been paid out, and you can always update your bank details in the system for a smoother process next time. Thank you for your feedback.
“Everything went smoothly and the…
“Everything went smoothly and the service was excellent. I highly recommend!”
July 17, 2025
Reply from Lennuabi
Glad to hear it all went smoothly! Thanks so much for the recommendation — we appreciate it!
Reply from Lennuabi
For most claims, our standard service fee is 39.7%, which applies only after a successful payout. We don’t charge anything upfront, and you only pay once you receive compensation. We appreciate your feedback and will make sure this detail is clearer in our website and communication.
Feedback is disaster
Feedback is disaster, in application cannot do anything information is not updated, nobody answer on emails. Nobody answer anywhere in application also., know any way to get connection to the company no numbers nothing no chats in the system!
June 13, 2025
Reply from Lennuabi
We’re really sorry to hear about your experience. That’s not the level of service we aim to provide. We understand your frustration and appreciate you reaching out. We’d like to clarify that your claim has already been successfully paid out.
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