Started the claim, all going well, then had to download documents etc which I thought was strange at that juncture. Decided to claim direct as there were a few of us and asked for claim to be cancell... See more
Company replied
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See what reviewers are saying
First handling the claim was great. Laiter in progress feedback of situation was not the best. I need contact customer support myself and ask about current information. In the end I get feedback and f... See more
Company replied
Our flight was delayed about 10 hours, so we arrived to our destination in the evening and lost almost a day from our family vacation. I submitted request to Lennuabi. The form was rather lengthy, but... See more
You where so amazing, you took everything on your self i just needed to give my details to you and you got my compensation back for me, Thank you so much, everyone who had some problems with flying... See more
Company details
Written by the company
Have you experienced a delayed, cancelled, or overbooked flight? Lennuabi is dedicated to helping you secure compensation under EC 261/2004 regulations for any flight disruptions, ensuring a straightforward and efficient process. Our mission is to empower travelers with knowledge of their air travel rights and hold airlines accountable to their legal responsibilities. IMPORTANT: A success fee is only applied once your case is successfully resolved and compensation has been received from the airline.
Contact info
Estonia
- lennuabi.ee
3.8
Great
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Flight assistance is better than buying…
Flight assistance is better than buying expensive insurance. The insurance always finds a point to not pay. Thank you
May 2, 2025
Reply from Lennuabi
Thank you for your feedback! We're happy we could help when it mattered—no small print, just real results. 🚀
EU Regulation 261/2004 - Seek delay repayment through your airline if they are responsible
Submitted a couple of claims with limited success. If you qualify for the EU delay repayment as part of Regulation 261/2004 - do it through your airline provider!
I chanced trying to retrieve some compensation for delays beyond the airlines control but had additional expenses after being left stranded.
Lennuabi frequently asked me to submit the same documents, reminders for the other passenger to sign (despite having signed).
As a result a below par experience for the amount of effort and still no sight of any potential success (after 3 months)
April 10, 2025
Unprompted review
Reply from Lennuabi
Thank you for your honest feedback. Unfortunately, such processes can take time, especially when dealing with complex cases or unresponsive airlines. We’re also sorry about the automated reminders — they’re meant to keep things moving but can understandably feel repetitive. If you have any questions or would like us to review your case again, we're here to help.
Reply from Lennuabi
Thank you for your feedback!
Reply from Lennuabi
Thank you for your feedback! 😊 We’re glad you were happy with the communication and that you received your compensation.
It is good to know that somebody cares
It is good to know that somebody cares, fighting till the end for you.
March 12, 2025
Reply from Lennuabi
Thank you for your kind words! 😊 We always fight for our clients until the very end! 💪🚀
Reply from Lennuabi
You're very welcome! 😊 We're so glad you had a positive experience. Looking forward to helping you again in the future! 🚀
Extremely slow with empty promises.
Extremely slow with empty promises.
Had a flight be delayed over 4.5h to the destination airport. Lost the rental car and overall lost over 700 euro. Thought lennuabi was going to be the saviour of our trip. Apparently not.
After the first month we were updated with positive news, we were going to be paid!
Waited for a long time, almost forgot about the vacation itself, until lennuabi updates us 3 months later...
"The destination airport had issues." 4 months of waiting for this answer. Would've thought that competent lawyers would first of all contact the airport itself. Would've had no issue if this was reported within the first month.
Later contacted another lawyer and they were unable to find any issues on that date in the destination airport as well...
July 5, 2024
Unprompted review
Reply from Lennuabi
Dear Sebastian,
We’re sorry to hear that you’re unhappy with the process. We always aim to provide transparent updates and handle claims as efficiently as possible.
Airline responses and data analysis can take time, which is why a final decision is not always possible within the first month. In your case, the airline cited airport-related issues, which required further investigation.
Reply from Lennuabi
Thank you for your kind words! 😊 We're so glad you had a wonderful experience. It was our pleasure to assist you! 🚀
Reply from Lennuabi
You can find all the details in our Terms of Service here: https://www.lennuabi.com/terms-of-service/ 😊
No transparancy
No transparancy - no understanding, how much money was claimed from the aviation company, what were those arguments or how did it go. No visibility at all.
February 1, 2025
Reply from Lennuabi
Hi,
We appreciate your feedback. Transparency is important to us, which is why we provide a login option on our website where you can see the compensation amount and how much you will receive. If you have any further questions regarding our communication with the airline, we are always happy to explain. Please feel free to reach out to our team for any clarifications.
Great service!
February 8, 2025
Reply from Lennuabi
Hi,
Thank you for your kind words! We’re happy we could assist you. 😊
Everything went well and we received…
Everything went well and we received compensation.
January 27, 2025
Reply from Lennuabi
Thank you for your feedback! 😊 We're glad everything went smoothly and you received your compensation.
Reply from Lennuabi
Thank you so much for your kind words!
The process was very smooth and I got…
The process was very smooth and I got my refund within a very short time. Highly recommended if you don’t want to get involved with the hassles of direct communication with airlines.
February 2, 2025
They solve the problems fast with…
They solve the problems fast with different airplain companies
January 27, 2025
If you don't have time to argue with…
If you don't have time to argue with the airline, then Lennuabi is a good choice.
January 27, 2025
Very poor communication
Very poor communication. Unkept promises and impossible to get answers or any information when needed.
January 24, 2025
Reply from Lennuabi
Dear Customer,
We’re sorry for any misunderstanding or frustration caused. We offered you an express settlement amount to ensure a quick resolution, and we’re glad to confirm you received it as promised.
We appreciate your feedback and will work to improve our communication moving forward. Please don’t hesitate to reach out if you have further questions.
Reply from Lennuabi
Dear Kaisa,
Thank you for your feedback and your kind words. We truly appreciate it and want you to know that we are always here to help you.
Lennuabi Team
Had an absolutely great experience with…
Had an absolutely great experience with Lennuabi. I had two flights on the same day with Lufthansa, the first one was delayed and my connecting flight was cancelled. I contacted Lennuabi and they solved the issue approximately in a month and I received my compensation. I highly recommend Lennuabi for handling the issue promptly and professionally!
January 5, 2025
Reply from Lennuabi
Dear Merlin,
We appreciate your kind words. Such positive opinions are what drive us to keep excelling. Thank you!
We wish you safe and smooth trips in the future.
Best wishes,
Lennuabi Team
I got updated in between times of the…
I got updated in between times of the process and they managed to get my compensation.
January 5, 2025
Reply from Lennuabi
Dear Karita,
Your nice words make all the hard work our team put in worth it! Thank you for taking the time to review our services.
We appreciate your trust in helping your receive compensation for disrupted flights.
Best wishes,
Lennuabi Team
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