Leonidas Belgian Chocolates UK Reviews 

185
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I was shocked by how poor the quality of the chcolate was, especially given the premium price tag. The chocolates were overwhelmingly sweet, with none of the depth or richness you’d expect — just a f... See more

Rated 5 out of 5 stars

I heard about these chocolates while watching The Chase after WFH as Darragh Ennis spoke highly of them. I bought ‘Thin Biscuit Fins’ and a box of mini treats which I’m saving for later. The biscui... See more

Rated 5 out of 5 stars

Order arrived very promptly. It is an "Easter egg" (I'm not interested in the seasonally shaped chocolate) so the box is as yet un-opened. I chose it because these are our favourite chocolates - stric... See more

Rated 1 out of 5 stars

We used to love getting a box of these at Christmas, the rich, velvety chocolate was so indulgent. Just bought a box and tried a couple, horrible. They were now sickly sweet and fake tasting. A real s... See more

Company details

  1. Chocolate Shop

Written by the company

Leonidas has had a single mission since 1913: to make the most delicious and highest quality chocolates accessible to everyone. We have more than 100 varieties of chocolates, all made from chocolate with 100% pure cocoa butter. Fine chocolate, freshness, quality and accessibility are guaranteed with us. Belgian chocolate lovers are right to view our chocolates as the best. We specialise in wedding gifts, corporate packaging and any other bulk orders. Timely fulfilment of orders with the fresh chcolates and quality service is our motto.


Contact info

3.3

Average

TrustScore 3.5 out of 5

185 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(185)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My fav place to buy chocolates as a…

My fav place to buy chocolates as a gift, so tasty and they look lovely and they come quickly. Always buy direct from them as when Amazon stocks them, they are not stored properly and are not nice. So only buy direct. Will be always buying more.

October 12, 2022
Rated 3 out of 5 stars

Terrible experience with delivery

Terrible experience with DHL, who totally messed up the delivery costing me three trips to the local supermarket to pick up the chocolates. Why they don't use Royal Mail I don't know! Many thanks for sorting this out promptly.

October 13, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Dear Sir,

We are sorry to hear about your experience.

We have investigated with DHL and reprimanded on their irresponsible behaviour. We apologise and will take care of non-deliveries with consideration!.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Love Leonidas!

I am a regular "Leonidas" customer. Love the chocolates, it is easy to place an order on the website and the delivery is quick. Thank you!

October 5, 2022
Rated 5 out of 5 stars

Best chocs

Customer services called to check postcode then delivered promptly. Chocolate is the best ever. 40 years ago I would travel to selfridges to get them so it is lovely buying them online.

October 4, 2022
Rated 5 out of 5 stars

I was delighted to find Leonidas…

I was delighted to find Leonidas chocolates again after discovering them at one of the Leonidas shops in Amsterdam 15 years ago. The chocolates are still really good quality, and the taste is excellent. Quick delivery and could highly recommend.

September 26, 2022
Rated 3 out of 5 stars

Pretty packaging, lovely taste, short shelf life

The chocolates arrived well packaged with very pretty wrapping making it great for a Xmas present. Except the use by date was 4 weeks after they were delivered. If they have a sort shelf life it would help if this was obvious on the advertisement, I would have held off on the purchase.

October 3, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Leonidas does buttercreams, pralines and ganache. Usually creams have a shelf life of 4 - 6 weeks which is standard for chocolate creams. However, in instances like these, kindly confirm with our customer service help available on chat and via email to avoid any disappointments.

I hope the above explanation works.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Excellent customer service!!!

With my first order I was so happy with the quality of the product I wanted to share it with family so I placed a second order but forgot to change the receiver’s address. I immediately emailed Leonidas with the address of my sibling the order was for. But unbeknownst to me - I got the postcode wrong (and you are now thinking “how did this fool even type this review?”).
Leonidas called me to say the address is wrong, took down the correct address and my sibling and mother now have the chocolates - what great service!
Thank You Leonidas! 🙏🏾

September 20, 2022
Rated 5 out of 5 stars

Trying something new

We had never heard of Leonidas chocolates but they were the answer to a question on quiz show The Chase.
We looked them up and simply had to try them. Loved being able to choose the individual chocs - the ordering process online was seamless and the beautifully wrapped chocs arrived quickly and in perfect order. Looked and tasted rich and expensive. We will definitely order again and consider Leonidas for gifts 🎁.

September 6, 2022
Rated 5 out of 5 stars

The best chocolates ever

The white ballitin chocolates are and have always been my favourite since my mother was alive and we both used to go to Belgium in the 1970s and discovered leonidas chocolates! Wonderful memories

September 9, 2022

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