Leonidas Belgian Chocolates UK Reviews 

185
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was shocked by how poor the quality of the chcolate was, especially given the premium price tag. The chocolates were overwhelmingly sweet, with none of the depth or richness you’d expect — just a f... See more

Rated 5 out of 5 stars

I heard about these chocolates while watching The Chase after WFH as Darragh Ennis spoke highly of them. I bought ‘Thin Biscuit Fins’ and a box of mini treats which I’m saving for later. The biscui... See more

Rated 5 out of 5 stars

Order arrived very promptly. It is an "Easter egg" (I'm not interested in the seasonally shaped chocolate) so the box is as yet un-opened. I chose it because these are our favourite chocolates - stric... See more

Rated 1 out of 5 stars

We used to love getting a box of these at Christmas, the rich, velvety chocolate was so indulgent. Just bought a box and tried a couple, horrible. They were now sickly sweet and fake tasting. A real s... See more

Company details

  1. Chocolate Shop

Written by the company

Leonidas has had a single mission since 1913: to make the most delicious and highest quality chocolates accessible to everyone. We have more than 100 varieties of chocolates, all made from chocolate with 100% pure cocoa butter. Fine chocolate, freshness, quality and accessibility are guaranteed with us. Belgian chocolate lovers are right to view our chocolates as the best. We specialise in wedding gifts, corporate packaging and any other bulk orders. Timely fulfilment of orders with the fresh chcolates and quality service is our motto.


Contact info

3.3

Average

TrustScore 3.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(185)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gloriously Gorgeously Delectably Delicious!!!

I heard about these chocolates while watching The Chase after WFH as Darragh Ennis spoke highly of them. I bought ‘Thin Biscuit Fins’ and a box of mini treats which I’m saving for later.
The biscuits where gloriously delectably delicious!!!
On the basis of the biscuits I anticipate the chocolates will be doubly gloriously delectably delicious!!!
I have found a new gifting idea for friends & family 👍🏾

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

So yummy

So yummy. Im ruined for all other chocolates now. Treated myself to some xmas chocs and had to keep coming back for more.

September 6, 2022
Rated 5 out of 5 stars

Heatwave proof!

Excellent quality chocolates and well packaged - even in the heatwave! As it was a gift and not required for a few days we put the whole package in the fridge and there was no deterioration or bloom whatsoever. The selection was a good ‘starter’ mix however, we are not so fond of the fruity flavours, and there were quite a few of them, so I will go for a different selection next time.

August 15, 2022
Rated 5 out of 5 stars

Luxuriously delicious Chocolate

I have sent several people yours fabulous chocolates, they were well packaged and delivered in good time. I love chocolate and have tried lots of different makers, but I only send the best to people I love 💕 and your are the best, most delicious luxurious chocolates. Thank you from making them. 😊💕😊

August 12, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words, we endeavour to serve you the best in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Love Leonidas chocolates

I've bought Leonidas chocolates since the Eighties and still love their chocolates now. I've given them as gifts for years and recently bought a box for my sister's birthday with quick delivery.
My mother loves the darker chocolate so now my son buys her two boxes of assorted chocolates every year and every time he visits Belgium. They are all reasonably priced and love that you can pick your own to suit your tastes and pocket.

August 11, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for encouraging us. We ensure that we are smart in delivering the fresh and well-presented chocolates for your loved ones :)

We wish to serve you the best in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Efficient service. Happy recipient

Efficient service. Recipient very happy

August 11, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for appreciating and we look forward to serving you the best in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Best Belgian Chocolates

The most delicious chocolates, delivered quickly, packaged so that the chocolates arrived as if they had been shop bought. Great experience.

August 10, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for acknowledgement. We ensure express delivery, well-packed and self buying experience. We wish to serve you the best in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Excellent

Very good website easy to use and very good products

August 9, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for the feedback. We wish to keep our esteemed customers happy and content with what we offer.

We wish to serve you the best in the future.

Regards,
Leonidas Team.

Rated 1 out of 5 stars

Do not order these chocolates, terrible service and quality!

I ordered a box of chocolates for my elderly mother for when she was coming for a visit. I ordered them on the Wednesday and DHL said they would be delivered on the Friday. They received them in their warehouse Friday morning and I received them Monday afternoon. My mother left for home Monday morning, therefore missed them. Also for £5 for the delivery and £20+ for the chocolates, it took 5 days for fresh cream chocolates to be delivered, they were therefore no longer fresh! When they did arrive, although there were 3 people at home to answer the door, in really hot weather DHL left them on the doorstep! By the time my mother was leaving my home and I knew the chocolates were not going to arrive, I told her what had happened. She then told me another bit of news that she had kept from me. It was her birthday in July, so I had ordered another box of chocolates, from her Grandson. As these were from her Grandson she did not want to tell me the state the chocolates were in when they were delivered. She was at home when these arrived, so they had not been left outside, but they had obviously not been kept in the cold chain after dispatch. When they arrived, she said that the box was a pool of chocolate, they had totally melted to the point that it was one mass of chocolate. Again I say, these are fresh cream so were obviously inedible. I have now spent nearly £42 plus £10 for delivery for two boxes of chocolates for my mother, neither of which she has received. This is the worst service possible and I would not recommend to anyone, and I certainly will not be going back. Leonidas, if you are going to do home delivery for fresh cream chocolates you need to deliver them promptly and keep them cool in transit, this is appalling service!

August 8, 2022
Unprompted review
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

I do apologise for the inconvenience this has caused.

We ensure that all the chocolate boxes are secured with thermal control, and heat absorbing packaging and has been our practice for hot weather especially.

Your order #18585 was delivered the very next day and as I have mentioned the chocolates are secure with heat-absorbing packaging that helps protect chocolates. Yet, if these were also melted when arrived, we do apologise and wish to resolve the same.

Could you be kind enough to share proof of the complaint (pictures of the melted chocolates) for both the orders i.e. #18738 and #18585?

As soon as I receive proof of your complaint, I will accelerate this matter and get it resolved as quickly as possible.

Let us know if we could be of any other assistance.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Best chocolates and great service

The customer service was excellent and very helpful. The chocolates were a gift and the receiver said they were some of the best chocolates they have ever tasted

August 8, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words and encouragement.

We wish to serve with excellence in the future.

Regards,
Leonidas Team,

Rated 5 out of 5 stars

Superb as Always

As always the service was swift with delivery within 48 hours. Chocolates delicious as usual. Highly recommended.

August 3, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for recommending us.
We ensure quick and smooth deliveries as good as a shop experience.

We wish to serve you again in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Delicious chocolates

Delicious chocolates, good variety
Gift boxes are just perfect and at a
reasonable price.
Would recommend to others

August 2, 2022
Unprompted review
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for recommending us, your kind words and feedback on gift boxes, prices and chocolates.

We wish to serve you again with as best as previously.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Brilliant- love the chocs

Brilliant- love the chocs ! Simply the best chocolate- very prompt and efficient service too - Thankyou

July 27, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for appreciating. We wish to serve you the best.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Excellent service and lovely chocolates

I bought a ballotin as a gift; I know how scrumptious Leonidas chocolates are. In addition, I experienced friendly, quick and helpful service. The Leonidas Team were incredibly understanding and quick to communicate about my slightly complicated order. They've really been brilliant.

July 19, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for appreciating with kind words.
We are in the service of our esteemed customers and are just cal away to assist.

We wish to serve you again with the best.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Nice product

Nice product, punctual delivery, and great customer service.

July 14, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words, we wish to serve you the best in the future.

Regards,
Leonidas Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look