Leonidas Belgian Chocolates UK Reviews 

185
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I was shocked by how poor the quality of the chcolate was, especially given the premium price tag. The chocolates were overwhelmingly sweet, with none of the depth or richness you’d expect — just a f... See more

Rated 5 out of 5 stars

I heard about these chocolates while watching The Chase after WFH as Darragh Ennis spoke highly of them. I bought ‘Thin Biscuit Fins’ and a box of mini treats which I’m saving for later. The biscui... See more

Rated 5 out of 5 stars

Order arrived very promptly. It is an "Easter egg" (I'm not interested in the seasonally shaped chocolate) so the box is as yet un-opened. I chose it because these are our favourite chocolates - stric... See more

Rated 1 out of 5 stars

We used to love getting a box of these at Christmas, the rich, velvety chocolate was so indulgent. Just bought a box and tried a couple, horrible. They were now sickly sweet and fake tasting. A real s... See more

Company details

  1. Chocolate Shop

Written by the company

Leonidas has had a single mission since 1913: to make the most delicious and highest quality chocolates accessible to everyone. We have more than 100 varieties of chocolates, all made from chocolate with 100% pure cocoa butter. Fine chocolate, freshness, quality and accessibility are guaranteed with us. Belgian chocolate lovers are right to view our chocolates as the best. We specialise in wedding gifts, corporate packaging and any other bulk orders. Timely fulfilment of orders with the fresh chcolates and quality service is our motto.


Contact info

3.3

Average

TrustScore 3.5 out of 5

185 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(185)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy peasy choc buying…

I chose a medium carton as a present for someone who loves Leonidas but is quite selective about which ones she likes. The website was very easy to use as I selected a variety of pralines etc to put in the box (almost as good as visiting a shop, but alas they seem to be nearly extinct!); the delivery was extremely prompt. A very smooth online shopping experience, and the standard of the products themselves has remained first rate over the years.

July 12, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We are delighted to know your thoughts regarding our website and always wish to serve the best to our customers.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Great product and exceptional service

We have purchased Leonidas chocolate for a number of years, but we like the high cocoa content plain chocolate little tablets, rather than the filled variety offerings. I had trouble finding how to order these online as they are 'hidden away', but I telephoned and received superb, patient and friendly assistance to guide me through the required steps. The chocolates then arrived very quickly in the post and, as usual, they are superb.

July 11, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words. Yes, if our customers ever feel any difficulty we are just a call away and we take care of the rest.

We wish to serve you best.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Well loved chocolate by the family

Well loved chocolate by the family. 80th birthday present for my father.

July 11, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Very Happy birthday from Leonidas. Thank you for ordering with us. We wish to serve you even better in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

I love the quality of these famous…

I love the quality of these famous chocolates . Theres huge selection and a gift to suit every occasion and every age group .
Excellent service and I get points !
What more could one ask for ?

July 11, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words. We aim to serve the best :)

Regards,
Leonidas Team.

Rated 3 out of 5 stars

very disappointing

July 7, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Can I kindly assist you with what caused disappointment with your order #18494?

Regards,
Leonidas Team.

Rated 5 out of 5 stars

The recipients adored the product this…

The recipients adored the product this customer purchased. Delivery was as promised. This customer recommends Leonidas.

July 6, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We are happy to know your views. And strive to serve the best :)

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Good quality

Good quality. Lovely chocolates as always beautifully packed. Excellent delivery service which was quick and received with no damage to the lovely box.

July 6, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

Thank you for your kind words, we appreciate and wish to serve you best :)

Regards,
Leonidas Team.

Rated 5 out of 5 stars

The chocolates were amazing and…

The chocolates were amazing and delivered on time!

July 1, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We appreciate your kind words. And wish you serve the same and better in the future.

Regards,
Leonidas Team.

Rated 5 out of 5 stars

Lovely Belgian chocolates and the team…

Lovely Belgian chocolates and the team at Leonidas were really helpful when I realised I'd mistakenly given the wrong contact details.

June 28, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We are here to serve the best and customers remain our priority.

Regards,
Leonidas Team.

Rated 4 out of 5 stars

You did great

You did great. From packaging to quality of product. My only complaint was that there was no names written on the package so the receiver had no idea whom they were from.

June 27, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We are glad to learn that we could serve you as per your expectations. Customer information is not mentioned as per security reasons. However, in the future anything of that sort, kindly contact 02032863836 and we should assist you fully.

Thank you.

Rated 5 out of 5 stars

Replacement box of chocolates.

A 250gm box of chocolates was sent for Father's Day via Amazon on Friday 17thJune when temperature rose above 30 C. The chocolates arrived as a melted mass which had reset. Unedible. Leonidas responded promptly by sending another box by special delivery in a cool box. Arrived Wednesday 22nd June in excellent condition. Good selection. Well pleased with Leonidas response and the chocolate choice.

June 22, 2022
Unprompted review
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

We are glad to know that we could make up with the celebrations :)

Rated 5 out of 5 stars

Excellent service

June 10, 2022
Leonidas Belgian Chocolates UK logo

Reply from Leonidas Belgian Chocolates UK

Hello,

We are glad to learn about your views and wish to serve more than expected.
Thank you :)

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