Les's Cycles Reviews 107

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered a bike on Sunday evening and received Wed morning. Bike came "part built" All gears, brakes etc were set up perfectly, which is a big improvement on the last bike I purchased from a well kno... See more

Rated 5 out of 5 stars

Bike was delivered immediately even though i purchased it only a week before Xmas. Communications were excellent, even on Boxing Day! And bike was refunded straight away despite fact I’d had it built... See more

Rated 5 out of 5 stars

Purchased a scott addict 40. Bike was delivered 2 days after being purchased. Arrived early am of the 2nd day. Bike was packaged safe & secure, however the box was bumped in transit - causing a li... See more

Company replied

Rated 5 out of 5 stars

Great service when I purchased my Haibike Alltrack 6 and fantastic follow up service. Had a battery error code appear and the guys at Les’s took it straight in, fitted a Shim and adjusted/tightened a... See more

Company replied

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Les's Cycles are based in Canvey Island, Essex. Authorised retailer for major Bike and E-Bike brands! Cube, Scott, Haibike, Mondraker, Raleigh & more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a bit concerned about buying a…

I was a bit concerned about buying a bike online but I needn't have worried. Les's Cycles were excellent from start to finish. They even ironed out a couple of minor problems in double quick time. It's a pity that I live nearly 250 miles away as they put my local bike shop to shame. Would recommend and I would definitely buy from them again.
Thank you.

May 24, 2023
Les's Cycles logo

Reply from Les's Cycles

Hi Iain, thank you so much for choosing Les's Cycles! We hope you enjoy the bike and we're there if you need us :)

Rated 5 out of 5 stars

Friendly and did the job

Friendly and did the job! Had bike serviced- they fixed my breaks and gears which didn't work at all before the service. All at a good price. Received text when it was ready to collect too. Great service.

May 25, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

So glad to have helped out! Thank you for using Les's Cycles.

Rated 5 out of 5 stars

Great service and nice people

Have used their services several times over the years, always reasonable prices and great service. Almost a year ago I brought my bike in to have a new freehub body and it seized up recently which they sorted out completely free of charge. Will definitely be back when something else goes wrong

May 27, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

Hi Klaidas, thanks for your comments! We're really glad to have helped.

Rated 5 out of 5 stars

New resident to Canvey so having a shop…

New resident to Canvey so having a shop nearby is great. The staff were open and friendly, made me feel welcome. The work was just what I needed and the price was less than previous places I have dealt with.

May 26, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

Great to have you here Stephen! Thank you for coming to us and hopefully we'll see you again!

Rated 5 out of 5 stars

I bought a GT Power Proformer from the…

I bought a GT Power Proformer from the guys at Lea’s. Great to deal with and very helpful! Will definitely return for more.

May 2, 2023
Les's Cycles logo

Reply from Les's Cycles

Thank you Omar! Was a pleasure to deal with you and share some GT love! :)

Rated 5 out of 5 stars

Fantastic fast service

Fantastic fast service from the guys in the shop, I had a problem with my a day before a new forest break, they know that and fixed my bike very quickly. Fantastic service.

May 9, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

Fantastic to hear this Lee! Thank you for coming to us.

Rated 5 out of 5 stars

Outstanding Service

Excellent service received - Had a noise coming from somewhere on the bike around the crank/motor. Took it in and the issue was diagnosed and resolved the same day. (The culprit turned out to be a motor mount bolt which I would never have found myself!)
Very happy to have the bike back same day minus the annoying creak! A++++

May 4, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

So glad to hear we could get you back on the road quickly Stuart! Thank you for coming to us.

Rated 5 out of 5 stars

Excellent service A+

Excellent service! Messaged about a kids bike I was interested in but was £50 more than another shop. The other shop only had orange and my boy really wanted blue, which this shop did. I asked if they price matched and on this occasion with this particular bike they could! Fantastic!! Sent me a promo could and I purchased straight away. Bike arrived in a couple of days and well packaged! The delivery service they used even put it in the garage for my Mrs due to weight as I was out at work. A+ thanks

April 23, 2023
Les's Cycles logo

Reply from Les's Cycles

We're delighted to hear this went so well! Thank you for shopping with us :)

Rated 5 out of 5 stars

10/10

Once again an excellent service, highly recommended for all your biking needs 👍

April 25, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

Thanks Gary! Great to hear this :)

Rated 5 out of 5 stars

Really good job on my bike‘very nice…

Really good job on my bike‘very nice people to meet and deal with will definitely recommend to anyone looking for bike repairs.

April 7, 2023
Unprompted review
Les's Cycles logo

Reply from Les's Cycles

Thanks Ashley! So glad we could help - The Team @ Les's Cycles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look