While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people noted that the process was smooth, stress-free, and efficient from beginning to end, with staff members going above and beyond to ensure a positive experience. Reviewers also appreciated the competitive pricing and the effort made to find the right car at the best rate. However, some customers were dissatisfied with issues related to quotes. A few people mentioned situations where an initial quote was not honored, or a better deal offered was later unavailable, leading to increased prices.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting outstanding support from start to... See more

Staff

People report positive experiences with staff, consistently praising individuals like Brett and Jake for... See more

Price

Reviewers mention positive feedback about price. Customers appreciate efforts to find the best deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from start to finish. Brett was absolutely brilliant throughout the whole process and went above and beyond to get everything sorted for me. There were a couple of issues wi... See more

Rated 5 out of 5 stars

I had my vehicle delivered today and the handover went perfectly. Everything was explained clearly, and I felt supported throughout the whole process. A special thank you to Brett, who helped me f... See more

Rated 5 out of 5 stars

We had a fantastic experience with Jake at LetsLease getting our Mercedes EQB. He made the whole process smooth and stress-free, keeping us informed every step of the way. Jake was professional, respo... See more

Company replied

Rated 5 out of 5 stars

From my first conversation with Jake at Let’s Lease, I knew I was in safe hands. He made the whole process simple, clear, and stress-free from start to finish. Not only did he secure me the best deal,... See more


Company details

  1. Leasing Service

Written by the company

At LetsLease, we understand that trust is earned, not simply given. To build that trust, we will always be transparent in our deals, honest in our advice, and put our customers’ needs first. Our commitment to integrity means there will be no hard-sell tactics, just straightforward, unbiased guidance from knowledgeable consultants. We aim to provide an exceptional experience from your initial enquiry right through to aftercare support, building our reputation on satisfied clients who know they can rely on us for a simple, hassle-free leasing process. Our strong relationships with both our customers and industry partners will be key to our growth and credibility.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LetsLease - An absolute pleasure to work with!

I would highly recommend using LetsLease to anyone looking to lease a new car. Jake Jelleyman is an absolute pleasure to work with, his customer service was outstanding from start to finish. Jake has gone above and beyond to ensure everything went smoothly, he even arranged for my new car to be covered by drive away insurance from the dealership for the first 5 days, this allowed me additional time to get an annual insurance policy in place. He’s response time was super efficient, even over weekends. I would not hesitate to use LetsLease in future and will be recommending Jake’s services to all my friends!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy, professional, customer-centric service :-)

In the past 12mths I have taken 2 vehicles from Jake and in the future, I cannot see me going anywhere else. Jake works diligently to find the deal you want and he is always on the end of the phone - via call or message. I've since recommended Jake to many friends and will continue to do so - I expect to be trading with Jake for many years yet.

March 6, 2025
Rated 5 out of 5 stars

Top class service

Top class service. Simple, quick to respond to and resolve queries. Definitely recommend 👌

March 5, 2025
LetsLease logo

Reply from LetsLease

Thanks for the review Daniel, Enjoy your new car 🚗

Rated 5 out of 5 stars

The service I received from Jake was…

The service I received from Jake was more then excellent I could not recommend using his company for a lease deal. He was very Professional and listened to my needs and found me a great deals. Would highly recommend them and would use them again next time round.

March 3, 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks for the review Kulbinder, Enjoy your new car 🚗

Rated 5 out of 5 stars

Fantastic experience

From start to finish LetsLease have been responsive, efficient and extremely good value for money. I wouldn't hesitate to recommend them to anyone and will definitely stick with them for our next car.

February 28, 2025
LetsLease logo

Reply from LetsLease

Thanks for the review Sam, Enjoy your new car 🚗

Rated 5 out of 5 stars

Good communication and service, highly recommended

Good communication and quick responses throughout the application and delivery process, no issues. Good customer service, would use again and highly recommend.

February 25, 2025
LetsLease logo

Reply from LetsLease

Thanks for the review Gary, Enjoy your new car 🚗

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick to provide competitive quote and delivery of the vehicle.

February 25, 2025
LetsLease logo

Reply from LetsLease

Thanks for the review Peter, Enjoy your new car 🚗

Rated 5 out of 5 stars

New to leasing and I was very fortunate…

New to leasing and I was very fortunate to come across Jake from LetsLease. He went above and beyond getting me what appeared to be a 'too good to be true deal' (It wasn't) . I got the impression from others that contacted me, or not in the case of many, that I was just a number. Not so with Jake. Kept me updated and answered my queries, even out of normal hours. I would have no hesitation and indeed referred others on to him who have also been suitably impressed. Thanks Jake, a breath of fresh air.

February 6, 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks for the review Andy, Enjoy your new car 🚗

Rated 5 out of 5 stars

I recently leased a car from this…

I recently leased a car from this outstanding service and I am absolutely delighted with the entire experience. From the initial enquiry to the final handover, every step was handled with utmost professionalism and care. The team was friendly, knowledgeable, and attentive to my needs, ensuring that I felt supported and valued throughout the process. Their transparent pricing and flexible leasing options made the decision straightforward and stress-free.

The car itself is exceptional, combining modern technology with superior comfort and performance. I appreciate the attention to detail in both design and functionality, making every drive a pleasure. Moreover, the aftercare service has been equally impressive, with regular check‐ins and prompt assistance whenever required.

Overall, I can confidently recommend this leasing service to anyone in search of a reliable and high‐quality vehicle leasing experience. It is refreshing to see a company that truly prioritises customer satisfaction and quality service. My experience has been nothing short of excellent and I look forward to continuing this relationship in the future, knowing I am in safe and capable hands.

I wholeheartedly endorse this service to anyone seeking a hassle‐free leasing experience; the exceptional customer care and vehicle quality consistently exceed expectations, ensuring complete satisfaction.

February 12, 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks for the review Tom, Enjoy your new car 🚗

Rated 5 out of 5 stars

Brilliant and professional service

Brilliant and professional service. Jake was very professional and helpful from the start of the process to after me receiving the car. I would recommend LetsLease to anyone needing to arrange a lease vehicle.

February 14, 2025
LetsLease logo

Reply from LetsLease

Thanks for the review Michael, Enjoy your new car 🚗

Rated 5 out of 5 stars

Great service!

Jake was great from start to finish through the whole process. Great communication and found us a deal even cheaper than advertised. Would definitely recommend!

January 28, 2025
LetsLease logo

Reply from LetsLease

Thank you Paul, Enjoy your new car!

Rated 5 out of 5 stars

First time lease

First time using LetsLease and very impressed. Jake was extremely helpful from start to finish and he was always on hand to answer queries.

Highly recommend and would use again

January 22, 2025
LetsLease logo

Reply from LetsLease

Thank you Michael, Enjoy your new car!

Rated 5 out of 5 stars

Service 5*

Jake was honest, clear and very efficient. He was also very knowledgable and was always at the other end of the phone or email. I'm sure our paths with cross again in the future and would be happy to recommend.

January 7, 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks for your review Claire!

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication from Jake at LetsLease. This was my first car and Jake made it stress free and answered all my questions. Would highly recommend.

November 14, 2024
LetsLease logo

Reply from LetsLease

Thank you Charlotte, Enjoy your new car!

Rated 5 out of 5 stars

The whole process was a stress free…

The whole process was a stress free experience. I was kept updated with all progress throughout. Thank you so much. I would highly recommend letlease to friends and family.

December 18, 2024
LetsLease logo

Reply from LetsLease

Thank you Gerald, Enjoy your new car!

Rated 5 out of 5 stars

Jake provided a very reliable and…

Jake provided a very reliable and professional service, finding a car that matched exactly what I requested and at a great price too. Thanks Jake.

December 18, 2024
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks for your Review Pritesh!

Rated 5 out of 5 stars

Great service

Great service, prompt communication and delivered on exactly what was asked. Jake was excellent to deal with throughout, and I couldn’t be happier with the car. Highly recommend

December 13, 2024
Rated 5 out of 5 stars

Jake Jellyman from LetsLease was…amazing

Jake Jellyman from LetsLease was amazing from start to finish and made the process of finding the right car very easy for me.
He went above and beyond and was always at the end of the phone keeping us updated.
I wouldn't hesitate in recommending Jake and will definitely use him again.

December 13, 2024
Rated 5 out of 5 stars

Top service

I spoke to many companies in my search of a new vehicle, however the customer service I received from letslease was second to none. A seamless service

Thanks for all the help

December 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look