I ordered flowers as a wedding gift for a friend. They were scheduled to be delivered on Sunday 12th April. They were not delivered on that date. I phoned customer service who explained they did not d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anyone thinking of ordering from Letterbuds suggest you give it a miss. Despite ordering 2 weeks ago, they haven’t delivered - and finally being able to contact them- have cited “we don’t deliver... See more
Your customer service a lady called Salina was exceptionally good. Efficient and polite abd gut my complicated order sorted out after a glitch with the website. Can’t thank you enough and will be usin... See more
Well 5 stars is a strange rating for not delivering any flowers for my Aunt BUT it was because Letterbuds was on the ball with our purchase. They communicated with us every step of the way and apologi... See more
Company details
Written by the company
Letterbuds is a letterbox flower service, delivering florist fresh flowers straight to your door. Send a single letterbox or subscribe and save with weekly and monthly options. Flower subscriptions are the quickest, cheapest and best way to get fresh flowers into your home every month. Letterbuds imports the freshest flowers from the most sustainable farms around the globe. The team in our central London florist shop then carefully select the best stems and arrange them in the boxes for delivery.
Contact info
863-865 Harrow Rd, NW10 5NG, London, United Kingdom
- +44 (0208) 0580025
- hello@letterbuds.co.uk
- letterbuds.co.uk
3.0
Average
118 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They came a week late due to being lost…
They came a week late due to being lost in transit. Very nice when I got them and with chocolates to say “sorry”.
July 22, 2022
Flowers arrived so late!
You advertised next day delivery - it took 6 days to get to Sky as you said you only delivered 2xweek there. It would be helpful if this was made clear before ordering. The flowers were OK but very few in the bunch.
July 21, 2022
The order was not processed
The order was not processed or delivered and after 10 days I asked for a refund.
July 15, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.