Liefergrün GmbH Reviews 3,072

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

One start deduction was only bcs i think it would be nice that when a driver delivers something it also gives an updated info about where the parcel been delivered in reality. I mean i had to change m... See more

Company replied

Rated 5 out of 5 stars

It was so good, you have no idea. I want to just spend like the rest of the day just answering surveys, I don't know how I'm going to get my fix, maybe your could sign me up for some more crap I can't... See more

Rated 5 out of 5 stars

The best shipping company in Germany. I hope more online businesses use Liefergrün to ship their items to the customers…! Liefergrün actually delivers to the doorsteps. (Meanwhile, other German shipp... See more

Rated 5 out of 5 stars

When I arrived in Germany I was wondering “why every company delivers everything during daytime, coz everyone is obviously at work/study etc. So people are not at home at 13 pm and can’t receive the... See more

Company replied

Company details

  1. Courier Service

About Liefergrün GmbH

Written by the company

Liefergrün ist ein Paketversand, der nicht nur emissionsfrei, sondern auch Next-Day zustellt.

Dabei deckt das Unternehmen mit seinem Konzept die Nachfrage nach einem nachhaltigen und effizienten Liefererlebnis ab.

Dabei wird ausschließlich mit emissionsfreien, elektrifizierten Fahrzeugen ausgeliefert. Außerdem, kann der Endkonsument den gesamten Lieferprozess über das Live-Tracking einfach online verfolgen und erhält die Lieferung sicher am nächsten Tag.

Das Logistic-Tech Unternehmen liefert in Berlin, Hamburg, Essen und Wien bereits für große Marken wie H&M, dyson oder adidas.

Auf der Website liefergrün.de/mit-uns-liefern können Händler herausfinden, wie viel CO₂ sie monatlich mit Liefergrün einsparen können.

Vorteile mit Liefergrün:
- Unglaublich schnell
Wir bieten Late-Cut-Off-Times und eine zuverlässige Next-Day-Zustellung an.
- Bequem
Wir stellen Deine Kund*innen bei unseren Lösungen immer in den Mittelpunkt.
- Emissionsfrei
Der Name ist Programm. Wir sind die nachhaltige Revolution der Logistikbranche.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

All good

All good. Fast delivery.

December 21, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Hey, Thank you for your lovely feedback! Liefergrün💚

Rated 4 out of 5 stars

I did not like the answer in directly…

I did not like the answer in directly on instagram, they could consult me. It was really long time I waited it

December 18, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Hi Аня Горбенко

We apologize for the delay in responding to you on Instagram and for any dissatisfaction caused. Your feedback is valuable to us, and we're committed to improving our service.

We'd like to make things right. Please let us know a convenient time to connect personally. We'll ensure your concerns are addressed promptly.

Thank you for your patience, and we look forward to resolving this matter with you.

Kind regards Liefergrün

Rated 4 out of 5 stars

Great service

December 15, 2023
Unprompted review
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Reply from Liefergrün GmbH

Hi Syed,

Thank you for your feedback! We're thrilled to hear that you found our packaging great and that the delivery time met your expectations.

Your satisfaction is our priority, and we're here to ensure that your experience continues to be excellent.

Kind regards Liefergrün💚

Rated 5 out of 5 stars

Delivery was very professional

Delivery was very professional, information email aboutr the date and time frame of the planned delivery - which happened exactly as they wrote.
My first time delivery by Liefegrün - and 100% happy :-)
Thank you!

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

The best shipping company in Germany

The best shipping company in Germany. I hope more online businesses use Liefergrün to ship their items to the customers…! Liefergrün actually delivers to the doorsteps. (Meanwhile, other German shipping companies refuse to deliver if you live upstairs… or do not even ring the doorbell… or throw the packages somewhere 20 minutes away from home)

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Happy with everything

Happy with everything
Great service

November 17, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Hi Anna, thank you for your fantastic feedback! Kind regards Liefergrün💚

Rated 5 out of 5 stars

they send updates of your parcel very…

they send updates of your parcel very frequently 10/10

November 13, 2023
Unprompted review
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Reply from Liefergrün GmbH

Hi Mara, Thank you very much for your great feedback. We highly appreciate it! Kind regards Liefergrün💚

Rated 1 out of 5 stars

THE WORST EVER!

I have never had an experience this bad in my whole life. It has been more than a week that they do not give me an answer regarding my package. Plus, they do not have a live chat support or a phone number at least! Why do I have to waste my time with e-mails that say the same thing all week long: WE WILL CONTACT THE DRIVER. Is it this hard to contact your staff?! I have lost my package and my money! Who is going to be responsible regarding this? I am not working to be scammed by your thief company for sure.

You should be cancelled. Shame on you.

UPDATE!!!!
They reached us through e-mail telling that after contacting the driver he confirmed that HE DELIVERED THE PACKAGE TO US IN PERSON😂 WHAT A JOKE!! At the time they delivered “in person” we were at work in the office!!! We can’t for sure be at two places at the same time. SHAMEEEE!!!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

November 4, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Hi Sandra,
thank you very much for your 5-star rating. We are pleased that you are so satisfied with our service. Best regards Liefergrün💚

Rated 5 out of 5 stars

Perfect

Perfect, punctual and transparent

November 3, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Hi Robert,
thank you very much for your 5-star rating. We are pleased that you are so satisfied with our service. Best regards Liefergrün💚

Rated 1 out of 5 stars

Definitely the worst delivery company…

Definitely the worst delivery company I’ve ever encountered! Zara, HM and HelloFresh orders don’t make it to my address on time or even at all! I’ve already spent too much time calling support teams of these companies and giving them my complaints about Liefergrün. I will have to cancel my HelloFresh subscription because of Liefergrün! I hope these companies will start to work with DPD again, because DPD can make it on time without „cancellations“ or „driver sickness“.

November 2, 2023
Unprompted review
Liefergrün GmbH logo

Reply from Liefergrün GmbH

Dear Darya,

We appreciate your feedback and understand the challenges you've faced with the delivery of your orders.

We apologise for any inconvenience you've experienced and are committed to addressing these issues to improve your delivery experience. Not only that, but we also want to assure you that we take your concerns seriously and are actively working to improve our service. Furthermore, we also understand that you've had to contact the support teams of these companies to voice your complaints, and we sincerely apologise for any inconvenience this may have caused. Your feedback is invaluable in helping us to identify areas for improvement.

We are constantly working to improve our delivery processes and reliability to provide a better service to our customers. If you have any further concerns or specific issues you'd like to discuss, please contact our customer support team at support@sendit.green.

We are here to assist you and resolve any outstanding issues you may have. Thank you for your patience, and we look forward to the opportunity to improve your experience with our delivery service in the future.

Sincerely, Liefergrün

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