Lifepoint Healthcare Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, patient, and knowledgeable when guiding them through various health insurance options and policies. Many people highlight that the overall service is professional and straightforward, ensuring everyone feels fully supported from start to finish. Consumers also deeply appreciate the prompt communication, regular check-ins, and consistent follow-ups that keep everything running smoothly and make the entire process completely stress-free. Reviewers note that advisors truly take the time to understand individual concerns, providing reliable guidance and friendly care over many years of partnership.

What people talk about most

Service

Consumers find service to be exceptionally positive, describing it as A1 and first-class. Reviewers highlight... See more

Staff

Customers consistently note positive experiences with staff, highlighting an extremely helpful,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more

Company replied

Rated 5 out of 5 stars

Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more

Company replied

Rated 5 out of 5 stars

I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed whe... See more

Company replied


Company details

  1. Health Insurance Agency

Written by the company

Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(194)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service
Enjoyed to work with them

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

We're so happy you enjoyed working with us, thanks for the great review! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Life point have always been attentive…

Life point have always been attentive to my needs and selected the best health plan based on my health condition

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Howard, we're always happy to help! Thank you for the lovely review! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Highly reccomended

Lifepoint is the place to go for your medical insurance. Issac & his team gave us exceptional service, by walking us through & advising us what suits our needs & then finding the best price.

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your kind review, Marc! We're so glad we could help and find you the perfect policy at the best price. Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

excellent service and a very efficient…

excellent service and a very efficient run company who have saved me £1000 over the years

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you so much for your kind review, we really appreciate it. Also, hopefully we can continue to help you save in the years to come! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Lifepoint were amazing to deal with

Lifepoint were amazing to deal with. They advised in a friendly helpful manner through the process and found the best product for us on the market.
would thoroughly recommend them

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Richard, thank you so much for your kind review. We were so glad to help you out and find you the best product! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

When the “not so normal” becomes the norm.

I was considering an “outside the box” insurance cover not generally offered as a Lifepoint product. Tony as always, was amazing. He was upfront, honest and helpful, guiding me through the various options. The quote was extremely competitive, too.

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Joe, thank you so much for your kind review - we really appreciate it. I'll pass on your kind words to Tony as well, he really is amazing! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Lifepoint are always helpful and responsive

Lifepoint originally helped me to move from a group provider which had suddenly become very expensive. They were very rapidly able to negotiate individual cover with the same provider, at a much lower premium.

LIfepoint are always helpful and responsive to my queries about health insurance. Every year, just before renewal time, Lifepoint undertake a market review / assessment to make sure that the cover continues to represent good value compared with other possible providers and they recommend whether to continue or to change. This is a very useful service, as it allows me to compare health insurance providers year on year.

Overall, I am extremely happy with the personal service that Lifepoint provide me with, in relation to my personal health insurance.

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Mr Samuels, thank you so much for your kind review, it means so much to us. We're so glad we were over to help you out and we look forward to working with you for many years to come! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Health insurance

An easy and lovely company to deal with. They do lots of research to find the best insurance tailored to to the needs of the client

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your kind review! We always do our best for each client and we're so grateful that it's paying off! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

We were recommended Lifepoint by a…

We were recommended Lifepoint by a family member and they were so helpful

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your kind review, we're so glad we could meet your expectations - and many thanks to the family member who referred you! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Extremely polite

Extremely polite, friendly, efficient, not pushy... simply great. Have recommended them many times to others.

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Many thanks for your kind review! We also really appreciate you passing on our name to others - it makes a big difference! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, extensive knowledge on Health Insurance products, but best of all highly competitive pricing.

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your lovely review, we're so pleased that you enjoyed our service, knowledge and pricing! Blessings for continued health, ~Rachel

Rated 5 out of 5 stars

This company is second to none

This company is second to none. The service you get here you will get nowhere else.

Thank you Itzy and staff

October 12, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Itzy - thank you so much for your kind words, we so pleased that you enjoyed working with us! Best wishes and blessings for continued health, ~Rachel

Rated 5 out of 5 stars

Amazing!

Amazing! So patient and helpful!

April 21, 2021
Unprompted review
Lifepoint Healthcare logo

Reply from Lifepoint Healthcare

Thank you for your kind feedback, we're so glad that you enjoyed our service! Blessings for continued health, ~Rachel

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