I can not express how great these guys are. Every effort is made with regular check ins to ensure everything is running smoothly with your policy and if you need to ask any questions they are always... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Isaac and the team are incredibly knowledgeable, patient, and helpful. Finding health insurance for my family initially felt quite daunting, but Isaac took the time to explain everything clearly, walk... See more
Company replied
I had a great experience working with LH medical brokers. From start to finish, they were professional, responsive, and genuinely cared about finding the best options for my needs. They took the time... See more
Company replied
I was so grateful to lifepoint helping me with my health insurance they made the whole process very simple and extremely stress free!!!! I spoke with Isaac and Jessica they called back and emailed whe... See more
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Company details
Written by the company
Get peace of mind knowing you have priority access to private medical professionals and treatment, at the time and location of your choosing. Our team offers a free, impartial and expert service so you know you’re getting the best cover for you, at the best price.
Contact info
Unit 1, Prospect House, 399 Hendon Way, NW4 3LH, London, United Kingdom
- 020 3348 9868
- lifepointhealthcare.co.uk
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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have been trying to add a new member…
have been trying to add a new member since January still not added a complete and utter shambles everytime a different excuse !!!
Bunch of jokers !
April 19, 2023
Unprompted review
Reply from Lifepoint Healthcare
Hi Mr. Friedman,
We’re sorry to hear that you’re not satisfied with the work we did for you.
As you know, you contacted us to add a member to your cash plan policy after the insurer’s cutoff date of January 15th. Saif very patiently explained that you had missed the cut off date but that he would do his best to get the member backdated with the insurer.
Unfortunately, the Cash Plan admin is often very slow, so it was 3 weeks before they picked up the request. Saif then engaged in a lot of time-consuming back and forth with the insurer, which he communicated with you. They ultimately said that they couldn’t backdate it to January – a decision out of our control. After even more work from Saif, they eventually agreed to backdate the member from February, the next best thing.
Saif put a lot of hard work into your case and we’re very sorry to hear that you’re disappointed with your experience. Especially considering you have left us a glowing 5* review on Google previously beginning with the sentence: “Lifepoint are extremely trustworthy and act in a client's best interest, not their own.”
Best wishes,
The Lifepoint Team
Best health insurance broker in the UK
Easy to reach them
amazing prices
fast service
Polite people
etc....
December 13, 2022
Unprompted review
Reply from Lifepoint Healthcare
Thank you so much for the wonderful review, we really appreciate it!
We are really impressed with your…
We are really impressed with your wonderful service !!
July 20, 2022
Unprompted review
Reply from Lifepoint Healthcare
Mayer, we're so glad to hear it! Thanks for the great review :)
Very helpful and informative
March 10, 2022
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the 5* review, we really appreciate it!
Very professional in all aspects of our…
Very professional in all aspects of our dealing with this organisation
Speak to them first before anyone else
January 5, 2022
Unprompted review
Reply from Lifepoint Healthcare
Malcolm, we're so glad you found our service professional and thank you so much for your recommendation!
Everyone has been very helpful with any…
Everyone has been very helpful with any issues I have needed advice with
October 24, 2022
Unprompted review
Reply from Lifepoint Healthcare
Adrienne, we're so pleased you've found our team helpful and attentive. Thank you for the review!
Taking out a Lifepoint policy was one…
Taking out a Lifepoint policy was one of my best decisions. The team is helpful, friendly and always accessible.
October 24, 2022
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the kind review, Jacob! We're so happy you're pleased with your decision to work with us :)
Isaac and his team provide a bespoke…
Isaac and his team provide a bespoke and professional service of the highest order with the aim of providing best and added value
October 24, 2022
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the kind 5* review Adam :)
Just the best
Just the best. Really understand my needs and level of medical care. Sorted my private health insurance and found a discount from the provider. Highly recommended
October 21, 2022
Unprompted review
Reply from Lifepoint Healthcare
We're so pleased we were able to help you save money and feel understood. Thank you for the recommendation, Harvey!
I’m very happy with the company…
I’m very happy with the company (Lifepoint healthcare)they negotiate on my behalf on every renewal of mine and my wife Health insurance premiums.On one occasion they help and recommend for my home insurance, yes they good and keep in touch all year round.
May 31, 2022
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the kind recommendation Yakov. We're so pleased that you and your wife are pleased with the service and advice :)
They treated me as if I am their only…
They treated me as if I were their only client. Best service, competitive rates. They truly have the best in both deals and customer service! Was pleasant talking to Saif! Well before renewal, they informed me of the options and had already negotiated with the best provider!
January 2, 2022
Unprompted review
Reply from Lifepoint Healthcare
We're so glad we could make you feel special! Thank you very much for the kind words :)
Great service
December 22, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the 5* review Shaya!
Lifepoint were extremely helpful
Lifepoint were extremely helpful, professional and totally objective. The advisor I spoke to took a lot of time to gather all the relevant information from me and spent a considerable amount of time identifying the best cover for me and my family.
November 19, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thank you David for the kind words, we're so glad our advisers provided you with such great service!
Excellent Customer service
Excellent Customer service. Amazing knowledge of Health Care Insurance market.
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thanks for the lovely review Greg! We really appreciate it. We're so glad that you were satisfied with our knowledge and service :) Blessings for continued health ~Rachel
great company
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the kind review, we really appreciate it! Blessings for continued health ~Rachel
Highly recommended healthcare providers
I've been with Lifepoint a few years and they've been fantastic all the way through. Their guidance, knowledge and honesty gives me full confidence that I've make the correct choice when it comes to healthcare.
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Oh wow, thank you so much for the amazing review! We're so pleased to have been able to work with you for years and continue providing you with great service! Blessings for continued health, ~Rachel
great company and saved us money
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Hi Lionel, thanks so much for the review. We're always happy when we manage to save our customers money! Blessings for continued health, ~Rachel
Awesome customer service very friendly…
Awesome customer service very friendly and helpful
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thanks for the review, Sam! Customer service is one of our biggest priorities and we're so glad you were pleased :) Blessings for continued health, ~Rachel
Im happpy with the insurance provided…
Im happpy with the insurance provided for a good price!
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Thank you for the kind review. We always strive to deliver the best price for our customers and we're delighted that you were satisfied! Blessings for continued health, ~Rachel
Excellent advice and support to choose…
Excellent advice and support to choose the right policy and they went the extra mile with customer service.
October 13, 2021
Unprompted review
Reply from Lifepoint Healthcare
Hi Jonathan, thanks for the kind review. Providing the very best service is our priority and we're so glad that you were satisfied! :) Blessings for continued health, ~Rachel
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