Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Company replied
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See what reviewers are saying
We had our new bean to cup coffee machine installed today at Listers BMW King's Lynn (PE30 4NA). Having only been used to the instant machines we were feeling a little apprehensive about the transitio... See more
Company replied
SUPERB SERVICE! Liquidline technicians are always 5* but today, we had Sarhan visit us. He was patient, kind and considerate! He went above and beyond to help us. ABSOLUTELY the best technician so... See more
Company replied
The order gets processed instantly, we have a really nice gentleman who we recognise to be a familiar face here. We have our storage cupboard up a set of stairs and he is always really helpful actuall... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Sandyhill Lane 86, Jackson House, IP3 0JA, Ipswich, England, United Kingdom
- 08008499110
4.7
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent service as usual with supplies
December 1, 2022
Reply from Liquidline - Ipswich
Good afternoon, thanks for the great review and I hope you enjoy your coffee :)
Really prompt customer service
Really prompt customer service from Robyn Tunley, I had forgot an item to my original order and it wasn't a problem to amend.
December 1, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good afternoon, thanks for the great review I will make sure that Robyn hears the feedback. Enjoy the rest of your day.
Lovely customer services
Contact number easily found, and didn’t wait long to speak with someone. The Sarah Wright was very polite and confident with a good knowledge of services and products. She delt with my order very swiftly, I was very impressed.
November 30, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good morning, thanks for the great review and I am glad to hear you were happy with the service that you received.
Very helpful and quick delivery times
November 29, 2022
Unprompted review
Reply from Liquidline - Ipswich
Thanks for the great review, enjoy your day.
We needed a coffee machine moving from 1 Unit to another
We needed a coffee machine moving from one unit to another and a deep clean, Colin was amazing, so so helpful and knowledgeable. Never seeing a problem only a solution.
Colin is a credit to you Liquid Line!
November 29, 2022
Unprompted review
Reply from Liquidline - Ipswich
Thanks for the great feedback, I will make sure that Colin hears the feedback and I hope you enjoy your new shiny coffee machine.
GREAT SERVICE AS ALWAYS
GREAT SERVICE AS ALWAYS
Fegus Bowen very helpful with my order.
November 29, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Millie, thanks for the review for Fergus , he will be happy. Hope you enjoy the rest of your day 😊
Lovely team
Always friendly and helpful when making an order. Would recommend to any business.
November 24, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Morning, thank you for leaving your review we do appreciate the feed back. Please could you email me your account details so I can pass this on to the relevant team. lorraine.hilton@liquidline.co.uk
To place an order.
Answered call very quickly.
Polite helpful quick to take order.
November 24, 2022
Unprompted review
Reply from Liquidline - Ipswich
Thank you for the review, hope you have a great day.
Speedy Reply
Charley was quick to update us on the status of our delivery which arrived as per instructions.
November 24, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Gary, thanks for leaving the review Charley will be pleased you mentioned her 😊
Great Customer Service
The customer service is always fantastic, we receive a really quick response and our water is delivered in good time.
November 22, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Tracy, thank you for leaving this great review, we really appreciate the feedback.
Helpful representatives on the phone…
Helpful representatives on the phone and also on delivery :)
November 21, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon , thank you for your review we really appreciate the feedback.
Always a fast and efficient service…
Always a fast and efficient service with Liquidline, especially Charley who dealt with my order and query very quickly and smoothly.
November 18, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Kelly, thanks for the lovely review, have a great Monday
Great Customer Service
Charley was very helpful in getting my order processed today. Liquidline always has great customer service, and the goods arrive very quickly.
November 11, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good afternoon, thanks for leaving the review. I will make sure that Charley receives the great feedback. Enjoy the rest of your day.
Reply from Liquidline - Ipswich
Good Afternoon Sarah, thank you for leaving this great review. Would you be kind enough to email me your account details. Lorraine.Hilton@liquidine.co.uk
Overall great products and spectacular service.
Speedy Delivery, great customer service.
November 3, 2022
Reply from Liquidline - Ipswich
Good Morning Chipo, thanks for leaving this great review we really appreciate the feedback. Hope you have a great week 😊
Excellent customer service
Excellent customer service and a prompt turnaround. Thank you.
October 25, 2022
Unprompted review
Robyn was really helpful and quick to…
Robyn was really helpful and quick to get my order sorted which is great as I work in a busy car dealership and don't always have much time.
October 19, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good morning, thank you for the great review. I will pass your feedback to Robyn for you, I hope you enjoy your day.
The order gets processed instantly
The order gets processed instantly, we have a really nice gentleman who we recognise to be a familiar face here. We have our storage cupboard up a set of stairs and he is always really helpful actually taking it up there for us. Website very easy to use and well laid out to see with categories all the way to getting it dropped off the next working day by a friendly person. Perfect service!
October 10, 2022
Reply from Liquidline - Ipswich
Good Afternoon Brian, thank you for this great review we really appreciate the feedback. I will certainly pass this review on to the delivery driver for you. Have a great rest of the day 😊
Reply from Liquidline - Ipswich
Good Morning Gary, thank you for the great review, these are our most popular Beans. Hope you enjoy the rest of your day and of course drink lots of coffee.
Reply from Liquidline - Ipswich
Good morning, thank you for your great review your feedback is important to us. I hope you enjoy your Monday.
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