Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
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See what reviewers are saying
We had our new bean to cup coffee machine installed today at Listers BMW King's Lynn (PE30 4NA). Having only been used to the instant machines we were feeling a little apprehensive about the transitio... See more
Company replied
SUPERB SERVICE! Liquidline technicians are always 5* but today, we had Sarhan visit us. He was patient, kind and considerate! He went above and beyond to help us. ABSOLUTELY the best technician so... See more
Company replied
The order gets processed instantly, we have a really nice gentleman who we recognise to be a familiar face here. We have our storage cupboard up a set of stairs and he is always really helpful actuall... See more
Company replied
Company details
- Coffee Machine Supplier
- Bottled Water Supplier
- Coffee Store
- Coffee Vending Machine
- Coffee Wholesaler
- Vending Machine Supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Sandyhill Lane 86, Jackson House, IP3 0JA, Ipswich, England, United Kingdom
- 08008499110
4.7
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great Service & High Standards
I have used Liquidline as a supplier over the past 4 years.
Liquidline are in all 22 of our stores.
Their products are of the highest quality, they are very competitive. Their sales, admin and service teams go above and beyond to ensure the whole experience is flawless, no hassle transaction and communication.
A hard team to beat.
September 22, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Alan, thank you for leaving this review we really appreciate the feedback. Hope you enjoy the rest of your day 😊
Charley Brooks was the person who dealt…
Charley Brooks was the person who dealt with my queries, They were friendly, professional and rapid with their responses. The information provided was precise and informative.
August 25, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Yusuf. thank you for taking the time to leave this lovely review, I will ensure this is passed to Charley. Have a great afternoon 😊
Had an issue with the machine
Had an issue with the machine, logged the call. Was given an interim fix to carry out whilst a part was sourced and fitted. Excellent service and really helpful.
August 12, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good afternoon Nick, I hope you are enjoying your Friday, thank you for the great feedback I will pass this to the teams involved. I hope you continue to enjoy the drinks from your machine.
Awesome personal service and great coffee!
I have had the pleasure of dealing with Glenn Dolby from Liquidline for over a year now and enjoyed their fresh coffee using their S1 and the X3 machines. Glenn is personable, responsive, takes total ownership and goes above and beyond and really does provide 5 star customer service. I could not recommend Liquidline highly enough and just love the Platino beans and fabulous Mochas.
August 4, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Melanie. Thank you for this great review, I will ensure that Glenn sees this. Have a lovely evening
Unfortunately not happy with this…
Unfortunately not happy with this company ordered a coffee machine
9 weeks ago wasn't told it was out of stock when I ordered it every time I have phoned you cant get through to speak to any one numerous phone calls eventually you get to speak to someone they tell you it will be 2 weeks which is nearly 10 weeks after ordering all calls go to answer machine no one ever calls you back. Not one call did I have from them to tell me why I wasn't getting the coffee machine.So I would stay clear of this company.
August 1, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good morning, apologies that you feel that the service you have received from us has not been of a high standard. We have taken this review seriously and have investigated this for you and I can see that you were contacted throughout the process and that regular communication was given. Once stock has been received into our business on the 29th July an installation date was requested and the install was planned for the 4th August which you were notified of on the same day. Please accept our apologies that you were not informed of the lead time of this specific machine from our supplier, we will take this feedback and endeavor to improve our customer relationships, which we take extremely seriously.
Reply from Liquidline - Ipswich
Good Morning Jane, thanks for the lovely review. We really appreciate feedback. Have a great Friday 😊
Speedy service
Always a pleasure to do business with, very prompt at replying to emails and delivering stock.
July 14, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Jeanette, thank you for your review I will pass this to my colleague Charley who I believe was helping you. Have a lovely evening .
Quick Service
July 13, 2022
Reply from Liquidline - Ipswich
Good Morning Andy, thanks for leaving this great review, Hope you are having a great day 😊
just a delight to deal with
just a delight to deal with, the customer service team are quick efficient and so lovely to deal with top marks
July 5, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Paul. thank you for this great review. Would you be kind enough to let me have your account details so I can pass this on to the team.
Fantastic installation experience
Tony was fantastic. Came early and fitted our new machine quickly and efficiently. He stayed until everything was set up and explained everything clearly and with lots of patience. Thank you Tony!
June 29, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Grace, thank you for this lovely review I will pass this on to Tony and his line manager. Hope you and you colleagues enjoy the Coffee machine and the refreshments from this. Have a great day 😊
Great Service and Great Coffee!!
We always deal with Charley Brook who is very efficient, and looks after us very well and our orders always arrive on time. The Italia coffee beans are very good, I would highly recommend them, all in all we are very happy with the service Liquidline provide.
June 21, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Nicky, thank you for leaving this great review, I will ensure this is passed to Charley. Have a great afternoon .
Liquidline are always polite and…
Liquidline are always polite and helpful. Their deliveries are always on time and we receive many compliments about their coffee. Kind regards Chingford Audi
June 14, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Morning, thank you for the lovely review, its always good to hear reviews that are also from your customers. Have a great day 😊
great service with friendly staff
always a joy to speak to the friendly staff at liquidline
May 26, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Michael, thanks for the great review, however you have not left your account details / email. Could you email me direct so I can let the team know. lorraine.hilton@liquidline.co.uk
Charley is the best! :D
Charley is always super helpful when I have ever had any queries relating to our coffee machine. She helped me book the Maintenance Service a couple of months ago, and yesterday helped with a query relating to a faulty batch of Paper Cups we had received. She always responds to my email queries promptly and professionally but with a personal touch - which I find is a great added bonus. Charley's customer service is fantastic & she is a real credit to Liquidline :)
May 19, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Morning Carly. thank you for this lovely review for my colleague Charley. I will ensure both she and her Manager see this. Have a great day 😊
Thank you
A very big thank you to Lorraine & Paul for delivering our water early yesterday. It was a busy week for us, and almost ran out of water, so the guys were very thankful! Thanks again
May 13, 2022
Unprompted review
Reply from Liquidline - Ipswich
Hello Jacqui, thanks for this review. I will pass this on to Paul. Have a great weekend.
delivery fast and with a smile
May 5, 2022
Reply from Liquidline - Ipswich
Good Afternoon Mary, thanks for the great review, I will pass this on to Chris who delivered your goods.
Great service - thank you!
Quick call back after phoning customer service about a minor issue with our office coffee machine. Watsap video call enabled Jed to quickly see what was happening and explain how to fix the problem. Great service - thank you!
February 16, 2022
Unprompted review
Reply from Liquidline - Ipswich
Good Afternoon Jo, thanks for leaving the review. Modern day technology works well. I will pass this onto Jed.
Not next day delivery as stated
Placed an order for coffee and powdered topper online, with website stating next day delivery. Order was not shipped by courier, but held for an engineer to deliver a day later (2 day delivery)??? We were very low on coffee and needed next day, so no idea why this option was selected without being consulted.
February 10, 2022
Reply from Liquidline - Ipswich
Good Morning Matthew, I believe you have spoken with my Manager regarding this issue. Please ensure that any orders which are urgent are either emailed or called in this will make us aware that a courier delivery will be required.
Prompt and efficient service as usual
February 2, 2022
Reply from Liquidline - Ipswich
Good Afternoon Tony, thank you for the review, Have a great afternoon .
Highly Recommeded
Placed another order through Lorraine, Always good fast service. Highly recommended.
January 31, 2022
Unprompted review
Reply from Liquidline - Ipswich
Hello Catherine, thanks for taking the time to leave this review. We do appreciate the feedback. Look forward to helping you with your orders as you start to get busier. Have a great day 😊
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