Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more
Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more
Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more
Company details
Written by the company
We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.
Contact info
Outland Head, S33 9JP, Bradwell, United Kingdom
- lite-stone.co.uk
4.7
Excellent
172 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stunning stone cladding
Absolutely LOVE my stone cladding. It really sets off our kitchen / diner. Everyone comments on how gorgeous it looks. The aftersales service and advice from Ryan was amazing and the YouTube videos were so helpful. Easy to install and stunning finish.
October 15, 2022
Unprompted review
Good experience
I received the items in a timely fashion. I had good communication from the seller. Very happy.
November 30, 2022
The item was damaged and i have not…
Tracking Number= 0211-73A0-011A-1A03
Unit 5 S339JP
Sent on 21/11/2022
Cost= £2.15 2nd Class
Post Office Certificate of Posting retained.
November 17, 2022
Reply from Lite Stone
Hi Tim,
We did confirm to you by email that we would refund your damaged item or provide a replacement as soon as we received your return. We have not received your order back to us and you did not send us a tracking number.
Please email us the tracking number and confirm the address you sent it to also so we can hopefully see if they have delivered it to a neighbouring warehouse or somewhere else. Whatever has happened to the package if you email us tracking info we will send you a refund. Many thanks
*UPDATE: If you check the tracking number you have provided you can see the package has not been delivered back to us. I have sent you a refund this morning as a gesture of good will and should receive a notification of this in your email. We would have always issued the refund once the package had been returned and you could have contacted us by email or phone to follow this up. It was totally unnecessary to post a one star review.
Ordered samples on two occasions
Ordered samples on two occasions. Both arrived quickly and are a good size and give a good idea of the finished product. I did send back with a query on one sample but have not heard back in reply yet.
October 17, 2022
Top service
Top service! Parcel arrived almost immediately. Well packed snd protected. Panels were exactly as ordered, easy to handle, easy to cut, interlock perfectly and are simple to place.Look great too.
November 1, 2022
Unprompted review
Great Product
Ordered two Burning Forest slate multi brick sheets to cover an old fireplace front. Straightforward to cut the sheets to size and fit, using the lite-stone spreader and adhesive. The iridescent finish and multi-colour effect of the slate looks great and really shimmers in the sunlight. Prompt delivery following initial order. Would buy again.
October 12, 2022
I found delivery was on track as…
I found delivery was on track as promised and that staff was very helpful
September 29, 2022
Great company to deal with
Great company to deal with, Ryan is a real credit to Lite Stone.
Very responsive and the products are great
October 12, 2022
Purchased textured copper sheets from…
Purchased textured copper sheets from Litestone before. Ryan was very helpful and prompt in his replies and speed of delivery, (well packaged).
Could not recommend more highly.
September 9, 2022
Receipt of Samples and Order to place
Hi There,
Many thanks Ryan for the samples on time as promised,
Just need to get the 2400mm x 1200mm Lite stone panels ordered.Just waiting on the client for final choice.
Regards
steve @aspenfurnitureltd
September 1, 2022
Sample of split face stone ordered to…
Sample of split face stone ordered to make sure the colours were as we needed. Arrived very quickly and have now ordered further.
September 9, 2022
Amazing
We went to the office/warehouse and was very impressed with the products, help and advice given to us. We were buying backsplash for the new kitchen and thrilled with the Mable stone we chose. I highly recommend this company. Thank you
August 10, 2022
Stone and service brilliant only thing…
Stone and service brilliant only thing that let you down was the delivery service (apparently new local depot hopefully they will get better)
August 9, 2022
Fantastic Product & Exceptional Customer Service
Used the Burning Forest Slate Veneer for a feature wall in a hall and stairwell. The material is absolutely stunning - fabulous colours and texture - totally unique natural product. Not too difficult to install for anyone with reasonably good DIY skills and a bit of patience!
The fished result is absolutely fabulous and generated a great deal of interest amongst visitors to the house.
The levels of customer service from LiteStone were absolutely exceptional from start to finish and very special personal thanks have to go to Ryan from their Sales Dept. who gave me some much help and guidance over the phone - he was an absolute star and his insight was absolutely invaluable! A great team to do business with!
July 21, 2022
Unprompted review
Brilliant thanks and very quick…
Brilliant thanks and very quick delivery very happy with my life stone many thanks Jessica
July 21, 2022
+++Highly recommend +++
Photographs do not give proper justice to how good these panels are. The texture and the quality is fantastic, has really transformed my kitchen and dining room.
Would highly recommend this product and thank you to the staff at Lite Stone for their advice.
July 12, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.