Being able to buy bigger pieces of their samples is a great idea as you can actually see how the different ones work with your surroundings they are required for. I could not find the exact colours I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've order three times with lite stone and each order was dispatched really quickly, they kept me informed of the delivery status at all times. The slate sheets were always well packaged and delivered... See more
Met Ryan who was most helpful and gave advice on sheets. I have now used them in two Large care home receptions and everyone comments on how great they look. Would definitely recommend Lite Stone. 5 S... See more
Ryan at Lite Stone helped the whole way through the process. He advised us on the products and lighting to use with the Falling Leaf lite stone we purchased. How to unroll it safely. Nothing was to... See more
Company details
Written by the company
We are suppliers of lightweight and flexible, 100% natural, stone veneers and natural stone split face cladding. We supply and deliver nationwide, we provide the best quality product and service at the most competitive prices available.
Contact info
Outland Head, S33 9JP, Bradwell, United Kingdom
- lite-stone.co.uk
4.7
Excellent
172 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking to source some of these…
I was looking to source some of these tiles for a while, these were the best I found,just right for my project, quality and price were excellent, also had a couple questions after that they answered promptly.
June 29, 2022
The Dogs. This product is easy to handle cut and…
This product is easy to handle cut and instructions to fix on line too. V pleased with this used as a soffit cove ring instead of copper- I’m convinced.
June 29, 2022
interesting product
June 29, 2022
Poor customer relations
Although the product arrived on time, the company were unaccommodating when I requested a return stating that they would only accept returns within their obligatory legal period and would not make any exceptions. My request was within 48 hours of the 14 days they specified but they would not consider it. Completely unreasonable and profit focused over customer care. It would not cost them anything to accept my return of a product they could still sell on.
June 28, 2022
Unprompted review
Reply from Lite Stone
It is correct that our returns period is 14 calendar days from the date of delivery, this gives ample time to check materials and contact us if there is an issue or if you need technical support.
It does cost in warehousing costs, packaging costs and delivery costs when a customer returns an order. Please make sure that you are ordering the correct product, you understand how the product works and check the products when delivered to raise any queries within 14 days when you order from us.
We are an independent family business who offer a high level of customer service and support. We always want to help our customers but we cannot change our terms and conditions to fit the whim of a customer. A return period isn't flexible or +/- a day or two here and there, it is a returns period that we do stick to.
Decided to look at alternatives to…
Decided to look at alternatives to tiles and Lite stone was the perfect choice. The team
at Lite stone we’re extremely helpful from my early enquires to the delivery of the sheets too. Great service and a great product.
December 8, 2021
Unprompted review
Fantastic customer service and…
Fantastic customer service and beautiful product. We are really pleased with the slate veneer. It has given our outdoor area a new lease of life
August 27, 2021
Unprompted review
Really delighted with Lite Stone
Really delighted with Lite Stone. We’ve used in our bathroom and looks stunning. Easy to install too. Service was great and we received the wall covering quickly. Thank you.
May 17, 2021
Unprompted review
Brilliant service
Brilliant service. Was kept up to date with delivery etc and the product itself is gorgeous. Very very happy!
May 15, 2021
Unprompted review
Great customer service and excellent…
Great customer service and excellent advice. The products are so easy to work with and make a bold and beautiful statement. Would highly recommend and will definitely return for future projects.
January 7, 2021
Unprompted review
Excellent product
Excellent product, easy to install, lots of possibilities to use. I'm happy with the result. Thank you
January 7, 2021
Unprompted review
Great service and quality
Great service and quality. By mistake I ordered the wrong type of stone and Ryan was super helpful. I returned the wrong one and he kindly send the new ones. We are really happy with the result.
January 6, 2021
Unprompted review
great service
great service, live nearby and was able to visit and pick which sheets sit together the best, super helpful,
product is amazing so easy to work with we used a tile saw to make the cuts, very light, used on the outside of a garden room i built, fitted in less than a day,
January 5, 2021
Unprompted review
As a returning customer I would highly…
As a returning customer I would highly recommend Lite-Stone products and the associated advice provided by Ryan and the team. I previously ordered some slate veneer panels for a kitchen project. The panels were supplied on time and were very easy to work with. Once fitted they definitely enhanced the overall look of the kitchen to the next level. Our next project is a bathroom refurbishment using some more slate veneer panels.
June 19, 2020
Unprompted review
Excellent product
Excellent product. Really easy to work, mostly used a grinder with a tile cutting disc but also tested out with a jigsaw and doesn't seem to shatter either. Really is flexible more than you might think.
June 1, 2020
Unprompted review
amazing product
Ryan was super helpful and very knowledgable about his product.
We are delighted with the finish in our kitchen and have thoroughly recommended this prodUct yo everyone
March 14, 2020
Unprompted review
There's no need for heavy stone…
There's no need for heavy stone sheeting when this offers the same durability and quality at a fraction of the weight & cost. We've been extremely happy with the Nero slate we ordered.
Ryan from Lite Stone was very friendly too, we were shown exactly which sheet we'd receive before they shipped it and took delivery of it very shortly after!
January 7, 2020
Unprompted review
Has to be seen to be believed
Has to be seen to be believed, incredibly beautiful and very tactile product that can be used for all kinds of projects, I will be buying more.
I also have to praise the excellent customer service and fast delivery which sadly can be rare these days... Lite Stone delivered in every aspect and the product was beyond expectation.
I cannot praise this company and product highly enough.
March 31, 2017
Unprompted review
A great product that looks stunning as …
A great product that looks stunning as a feature wall.
Ryan at lite stone was very helpful and gave me some great advice that prevented me spending more than I needed.
Would not hesitate to use again, highly recommended.
March 29, 2017
Unprompted review
Amazing service
Many thanks to Ryan at Lite Stone
Nothing was too much trouble - great service and great product
January 27, 2017
Unprompted review
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