Spiffy - The Happiness ShopReviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exciting, useful, and of great quality, often highlighting their unique and positive nature. Many appreciate the fast delivery and the careful, beautiful packaging, which often includes personal touches like message cards and tissue paper. The service is frequently described as excellent, with the team being caring and going above and beyond to ensure customer satisfaction. However, some customers also noted significant issues with order fulfillment and customer service, experiencing missed orders, delayed deliveries, and problems with refunds. These reviewers reported not receiving all ordered items or promised freebies, and felt that their concerns were not adequately addressed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, thoughtful design,... See more

Delivery service

Customers are highly satisfied with the delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as... See more

Service

People report positive experiences with service, often describing it as personal, caring, and second to none.... See more

Order

Consumers find order to be a positive experience, often highlighting the ease of ordering and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely, I love this little place, my family and I all work in education and this site is a game changer. The products are exciting, useful and really help. The experience of opening a Spiffy pa... See more

Rated 5 out of 5 stars

I’ve been aware of Spiffy since they had their shop in Camarthen and have ordered from them before, so sensing my daughter is a little bit anxious about her imminent start at uni, I thought it wou... See more

Rated 5 out of 5 stars

Love this company and the people who run it. Attention to detail and the personal touch in every order. Supporting a small business is so important and this company go above and beyond to ensure custo... See more

Rated 5 out of 5 stars

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none.... See more


Company details

  1. Gift Shop
  2. Mental Health Service
  3. Pen Store

Written by the company

Spiffy is your helping hand on a journey to true happiness. Whether you're looking for a special gift for a friend or some positive motivation for yourself we have you covered. We pride ourselves on our personal approach, great customer service and top...


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(159)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Team

Fantastic products, great value for money and excellent service from all at Spiffy.

September 30, 2024
Rated 5 out of 5 stars

💕Spiffy 😊

Always love receiving my spiffy parcels. Brings a smile to my face. Great quality products to support wellbeing.
My recent parcel and contents were sadly damaged in transit but very quickly and satisfactorily resolved by spiffy team.
Fantastic customer care.

July 19, 2024
Rated 5 out of 5 stars

Relaxing for teenage daughter

My daughter loves the lavender putty - the second time I have bought it from you. She finds it very relaxing to play with and she puts her phone down to use it - an added bonus in my eyes!
I bought the gratitude journal to help reflect after tough days at work. It has some lovely ideas in it - I dip in and out and choose a page that I fancy that day.
Swift delivery and well packaged. Love your shop.

July 4, 2024

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