Spiffy - The Happiness ShopReviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exciting, useful, and of great quality, often highlighting their unique and positive nature. Many appreciate the fast delivery and the careful, beautiful packaging, which often includes personal touches like message cards and tissue paper. The service is frequently described as excellent, with the team being caring and going above and beyond to ensure customer satisfaction. However, some customers also noted significant issues with order fulfillment and customer service, experiencing missed orders, delayed deliveries, and problems with refunds. These reviewers reported not receiving all ordered items or promised freebies, and felt that their concerns were not adequately addressed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, thoughtful design,... See more

Delivery service

Customers are highly satisfied with the delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as... See more

Service

People report positive experiences with service, often describing it as personal, caring, and second to none.... See more

Order

Consumers find order to be a positive experience, often highlighting the ease of ordering and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely, I love this little place, my family and I all work in education and this site is a game changer. The products are exciting, useful and really help. The experience of opening a Spiffy pa... See more

Rated 5 out of 5 stars

I’ve been aware of Spiffy since they had their shop in Camarthen and have ordered from them before, so sensing my daughter is a little bit anxious about her imminent start at uni, I thought it wou... See more

Rated 5 out of 5 stars

Love this company and the people who run it. Attention to detail and the personal touch in every order. Supporting a small business is so important and this company go above and beyond to ensure custo... See more

Rated 5 out of 5 stars

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none.... See more


Company details

  1. Gift Shop
  2. Mental Health Service
  3. Pen Store

Written by the company

Spiffy is your helping hand on a journey to true happiness. Whether you're looking for a special gift for a friend or some positive motivation for yourself we have you covered. We pride ourselves on our personal approach, great customer service and top...


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(159)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gift ideas…

Bought a selection of items as a gift to a teacher who has helped my little one with mindful time. Great selection of items all so useful. I do love this website, return customer. Arrived quickly and packaged beautifully. Thank you ☺️

July 1, 2024
Rated 5 out of 5 stars

Personal Touch

Always a great service and no request is too much trouble. Last minute orders, working within a tight budget, Paul and Shaun are always happy to accommodate.
Diolch

June 20, 2024
Rated 5 out of 5 stars

Absolutely fantastic

This company is absolutely fantastic! Their attention to detail is second to none and they really understand the true meaning of mental health and wellbeing.

Spiffy is always my go to as I work in the pastoral team at a high school. Every little thing they sell is brilliant to use with children and young people and it’s an absolute pleasure doing business with them!

I will always return to Spiffy, trusted and supportive - what more can you want!

May 28, 2024
Rated 5 out of 5 stars

One of my favourite shops!

I always love everything I buy from Spiffy! They have a great range of products to encourage self-care and wellbeing. I've bought many times and always had excellent experiences and customer service, with quick shipping.

April 22, 2024
Rated 5 out of 5 stars

Lucky dip🙂

Great company. I received 2 lucky dip parcels and the items inside were great. Good value for money and quality is excellent. Will shop with them again

April 29, 2024
Rated 5 out of 5 stars

Above and beyond, top quality

The lovely people at Spiffy went above and beyond. I had to leave my job with little notice as I was needed elsewhere in the school. I ordered gifts for the children and staff I was leaving. After letting Spiffy know the situation, they posted my order in super quick time, ready for my last day. All the gifts are top quality with so much thought. I would recommend Spiffy to anyone.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Happiness comes in small packages!

What a wonderful shop! I bought some treats for myself and a couple of friends. Like so many, we've been through tough times lately and I wanted to give us all a little boost.
The products arrived today in super-quick time. They are all absolutely beautiful and the little additional touches in the parcel were lovely too.
Even the packing has excellent green credentials - I have never received a package with so much to be positive about!
Thank you Lisa for taking such care with my order and to Shaun and Paul for creating Spiffy. I am so glad I have found you!

October 15, 2021
Unprompted review

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