Spiffy - The Happiness ShopReviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exciting, useful, and of great quality, often highlighting their unique and positive nature. Many appreciate the fast delivery and the careful, beautiful packaging, which often includes personal touches like message cards and tissue paper. The service is frequently described as excellent, with the team being caring and going above and beyond to ensure customer satisfaction. However, some customers also noted significant issues with order fulfillment and customer service, experiencing missed orders, delayed deliveries, and problems with refunds. These reviewers reported not receiving all ordered items or promised freebies, and felt that their concerns were not adequately addressed.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, thoughtful design,... See more

Delivery service

Customers are highly satisfied with the delivery service, frequently praising its speed and efficiency. Many... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as... See more

Service

People report positive experiences with service, often describing it as personal, caring, and second to none.... See more

Order

Consumers find order to be a positive experience, often highlighting the ease of ordering and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely, I love this little place, my family and I all work in education and this site is a game changer. The products are exciting, useful and really help. The experience of opening a Spiffy pa... See more

Rated 5 out of 5 stars

I’ve been aware of Spiffy since they had their shop in Camarthen and have ordered from them before, so sensing my daughter is a little bit anxious about her imminent start at uni, I thought it wou... See more

Rated 5 out of 5 stars

Love this company and the people who run it. Attention to detail and the personal touch in every order. Supporting a small business is so important and this company go above and beyond to ensure custo... See more

Rated 5 out of 5 stars

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none.... See more


Company details

  1. Gift Shop
  2. Mental Health Service
  3. Pen Store

Written by the company

Spiffy is your helping hand on a journey to true happiness. Whether you're looking for a special gift for a friend or some positive motivation for yourself we have you covered. We pride ourselves on our personal approach, great customer service and top...


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(159)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oh MohDoh!

MohDoh! BUY IT - it’s fantastic stuff! Spiffy’s a fab resource for all things mindfulness and wellbeing related, pricing is realistic and delivery is quick - will definitely be back for more!

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Spiffy is AMAZING!!

Spiffy is AMAZING!!! The quality of goods and speed of delivery is outstanding. I love browsing the website and have to limit myself in what I purchase. Truly my best find. Love love love Spiffy

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

Helping me to spread their happiness

Just received 2 copies of "Things I Want you to Know. The quality is second to none and the little cards that were with them were a special touch. Thanks Georgina for packing them so nicely. My daughters will love them once I have personalised them. Can't wait to deliver them

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

The happiness shop lives up to its name

I bought several items from Spiffy as Christmas gifts for assorted nieces and Godchildren. Everything arrived quickly, was excellent quality, and came with thoughtful little extras. I'm happy to have supported a small Welsh business and have recommended to several friends.

December 26, 2020
Unprompted review
Rated 5 out of 5 stars

I was very happy with my experience…

I was very happy with my experience shopping at Spiffy from start to finish. The products are great, well packaged and including little extras in the box which made me feel valued as a customer. I will definitely buy from them again.

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great products, fast delivery, wonderful customer care

I ordered a few things online from Spiffy and they were dispatched promptly, and delivered just a few days later. When there was a problem with a book I'd ordered, Spiffy were so quick to help out and resolved the issue for me in a flash! Within a day, a replacement was on its way to me, and I was kept up to date at all times. You could not ask for a better level of customer care. I will definitely use Spiffy again!

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

Always a good service and great…

Always a good service and great products, really well packed. Very happy, thank you.

November 30, 2020
Unprompted review
Spiffy - The Happiness Shop logo

Reply from Spiffy - The Happiness Shop

Thank you so much, Nicola. This really means the world to us! :)

Rated 5 out of 5 stars

Glad to have found Spiffy!

Great range of items from a website that support a very good cause, mental health and wellbeing! My items were also dispatched quickly ☺️.

May 26, 2020
Unprompted review
Rated 5 out of 5 stars

Wow what a find

Wow what a find. Easy to use website, fab products and great customer service and turn around times
I have brought friends some very different gifts to keep us all going through covid xx

April 23, 2020
Unprompted review
Spiffy - The Happiness Shop logo

Reply from Spiffy - The Happiness Shop

Thank you so much! Your support and lovely feedback really means a lot to us; especially during these challenging times. :)

Rated 5 out of 5 stars

Great little independent website

Great company, quick delivery, beautiful items!

April 7, 2020
Unprompted review
Spiffy - The Happiness Shop logo

Reply from Spiffy - The Happiness Shop

Thank you, Andrea! That's so kind of you to say. We're very pleased to hear such great feedback and support for our little business! :)

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