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Locauto Group - Catania San Giuseppe La Rena Reviews 

447
TrustScore 5 out of 5

4.8

Via San Giuseppe La Rena - Fondo 4 snc, 95121 Catania, Catania / Sicilia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Everything went smoothly from start to finish. Both the pick-up and the drop-off processes were incredibly fast and easy, the quickest and most convenient car rental experience we've had anywhere... See more

Company replied

Rated 5 out of 5 stars

Well, this was the first time for me to rent a car in Italy and from the stories I heard, was a bit skeptical about the whole thing. However, it turned out to be a fantastic experience from booking th... See more

Company replied

Rated 5 out of 5 stars

We booked an Opel Corsa through Sunnycars and got a Skodia Fabia - which turned out to be a good choice. Brandnew car, well- equipped, sufficient power and sufficient room for our luggage. Pleasant an... See more

Company replied

Rated 4 out of 5 stars

Very good as it turned out. Initially tried to put us into a car that wasn't equivalent in our eyes (small estate rather than SUV) having booked well in advance, but when we resisted, were offered Sko... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania in via San Giuseppe La Rena 19 D/E, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 3933157987. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via San Giuseppe La Rena - Fondo 4 snc, 95121, Catania, Catania / Sicilia, Italy

  • +39 3933157987
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4.8

Excellent

TrustScore 5 out of 5

447 reviews

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4.8

All reviews

(447)

58,254 reviews in the last 12 months

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Rated 1 out of 5 stars

Slight scratch on wheel rim

Slight scratch on wheel rim, and we had to pay 290€. Highway robbery.

May 29, 2025
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

We are sorry to receive your review. If a vehicle shows minor scratches or damage, these are included in the "Check-out" form that is shown and sent to you at the pick-up. Also, you are asked to sign it for acceptance. In this way, pre-existing damages don’t generate issues when returning the vehicle. When dropping off the car or the van, you are welcomed by our parking staff who invites you to check the conditions of the vehicle. If damage or missing parts are detected, you are deemed responsible for the related amount, as provided for in the Car Damage List https://www.locautorent.com/en/legal-notice/terms-and-conditions To clarify any doubts please contact our customer centre http://www.locautorent.com/customerservice thanks, Luca

Rated 5 out of 5 stars

5 star

I have done some research and read a lot of nightmare reviews about some car rental companies in Sicily. Locauto was the only company that I trusted to rent from.
Despite perhaps being a bit more expensive then other companies, I can only recommend them!
They were really attentive, communicative and even let me deliver the car at the airport without an extra cost.
Thank you and I’ll definitely opt for your company when I return to Italy.

May 9, 2025
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent customer service.

Very easy to book. We were met by Gianluca at the site and he was very polite and helpful and gave us advice on driving around the city and sicily. The vehicle was in perfect condition and extremely clean inside and out. Gianlucca also helped with our suitcases and offered us a coffee while he completed the paperwork. We would highly recommend this Enterprise site and will use again. Well done to Gianluca and colleagues, you are a credit to Enterprise car rental!! Thank you!

May 15, 2025
Unprompted review
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Reply from Locauto Group - Catania San Giuseppe La Rena

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Everything was great

Everything was great. The car was brand new. We didn't have any problem about the deposit, as it is said in their website, it was only 0.01€. The staff was friendly and explanatory.
The downtown location could be more convenient though.

April 9, 2025
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Vwry Good Experience

Vwry Good Experience
Personnel verdad kind, helping.as.much as possible
The car was perfect

April 8, 2025
Unprompted review
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Smooth delivery of a fine car

We booked an Opel Corsa through Sunnycars and got a Skodia Fabia - which turned out to be a good choice. Brandnew car, well- equipped, sufficient power and sufficient room for our luggage. Pleasant and friendly handling by Loc Auto rent, both at picking up and handing in. To pick up the car from Catania center is easy as bus 524 stops almost in front of Loc Auto. Getting back by bus after handing in was cumbersome however, as bus 524 takes a different route towards the city, requiring a dangerous walk of you on the road, without sidewalks.

April 2, 2025
Unprompted review
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Exceptional service.

Nice car, in excellent condition. The man we returned the car to, was exceptional. Although we were late, he was very polite , professional and helpful.

March 29, 2025
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Everything perfect

Everything perfect, very welcoming and kind staff. On their instructions we have also included the don't worry, fortunately 😊 Definitely we come back

March 6, 2025
Unprompted review
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Nice service

Nice service, clear rental conditions, no hidden costs, very easy to rent and return the vehicle.

February 21, 2025
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great 🤩

Great 🤩
The man at pickup top and Tony at return too

December 31, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

praise

I was pleased with the quick service and few formalities.
The vehicle was prepared on time

November 14, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

The team is thrilled to hear such good feedback, and we’re proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Great experience

Great experience, recommend it

November 14, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 3 out of 5 stars

I booked the car through Booking.com

I booked the car through Booking.com, which was very easy. Competitive price.
Then once on spot, I tried to contact them to confirm the adress of the rental agency because it was difficult to find. I had no answer from them. I finally found the place, the person was very nice and the check in was smooth. During the rental, I parked the car and when I got back it was damaged. When I gave the car back, it was noted on the inventory and I was told the damages will be paid by myself, after receiving the bill and doing what was necessary to pay (before getting reimbursed by the insurance). Well, they have actually taken the money directly on my bank account without any warning and without sending me the bill or any receipt for the payment, I discovered it only when opening my bank account app! It’s not very correct.
In short, the process is smooth when there is no question or problem, but once there is a difficulty, it’s more complicated to get an answer (and a bit of respect I guess?) and the people I met in person were friendly.

November 11, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for your feedback. Our customers reviews are important for us to improve the quality of the service provided. See you on the next rental, Gaia

Rated 5 out of 5 stars

Would recommend this company to anyone

Would recommend this company to anyone, very professional and easy pick up and drop off. Guy even gave us a lift to the airport, what a legend. A++ service.

October 17, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for leaving us a positive review! See you soon, Enrico

Rated 4 out of 5 stars

The car was very good

The car was very good.

We had a problem but in order to fix the problem you wanted us to drive 150 km - so it is not a good service.
Fortunately, we solved the problem.
I want to emphasise that your people were all the time friendly and try to help.

October 11, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you so much! We can't wait to have you on board again and deserve 5 stars! See you soon ,Anna

Rated 5 out of 5 stars

Good price

Good price, good atendent

October 3, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Everything is fine

Everything is fine. In the "Opel Corsa" category, they gave me a Seat Arona with 18,000 km. A roomy crossover, three suitcases fit in the trunk. I took the car with full insurance through an aggregator. The staff is adequate, everything is fast and clear. If only there was more information on the site with a diagram of the entrance to the parking lot at the Catania airport.

September 9, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Car was in great condition

Car was in great condition, all small scratches already reported and information before handing out the vehicle was sufficient. Location is a bit difficult to access without car or by transport but is ok.

September 8, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 3 out of 5 stars

Low motor oil level

On the day I picked up the car, after less than an hour driving, I noticed a message on the dashboard saying that the motor oil level was low. I had to stop at a gas station to fill in the motor oil tank.

August 25, 2024
Locauto Group - Catania San Giuseppe La Rena logo

Reply from Locauto Group - Catania San Giuseppe La Rena

Thank you for your feedback! We have forwarded your report to the competent department. We are here to http://www.locautorent.com/customerservice help you with anything you need. Luca

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