Easy excellent rental experience Experienced no problems except the car showing as not having a full tank when we returned it. It was full & had to get the man at the fuel station to speak to the... See more
Company replied

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Easy excellent rental experience Experienced no problems except the car showing as not having a full tank when we returned it. It was full & had to get the man at the fuel station to speak to the... See more
Company replied
Location was a bit tricky to find. The customer service was excellent and accommodating. Sadly no auto transmission cars (it was requested prior), but that was not unexpected for a small town car rent... See more
Company replied
Locauto have been very easy to deal with, even after a little damage from reversing into a post. I always think that is the real test of a service. Life would have been even simpler if we’d gone direc... See more
Company replied
Smooth and simple handover by the lovely assistant in the office. Car had been upgraded to a larger one and it was in immaculate condition. No issues dropping the keys in the box at the airport. Great... See more
Company replied
Presso l'ufficio Locauto Rent di Desenzano del Garda in via Adua 3, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0307 281664. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro. Locauto ti garantisce un noleggio affidabile con veicoli sottoposti a costante manutenzione e igienizzazione.
Via Adua 3, 25015, Desenzano del Garda, Lombardia, Italy

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Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda
Very friendly staff. Car was waiting for me when I arrived. Clean and ready to go. Drop off was quick and efficient. Would recommend them.

Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda
Easy rent, good service during pick up, car was clean, returning without problems and good price.

Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda
Great service - simple and fast. Julia and team were the best at getting me in and out as soon as possible.
Migliore squadra!

Reply from Locauto Group - Desenzano del Garda
The attendant in the agency was really kind, comprehensive and helpful.

Reply from Locauto Group - Desenzano del Garda
I got experience from Loc auto that I recommend.
Professional team & nice cars with good price

Reply from Locauto Group - Desenzano del Garda
VW Caravelle was very expensive and lots of damage to both interior and exterior..... very messy vehicle. After service poor - I arranged the expensive service for my sunglasses to be shipped to UK after being left in the vehicle asking for them to be protected and the best they could do was wrap in a paper sandwich bag resulting in broken sunglasses. Very disappointed after spending several hundred pounds on this rental. I would never use this company again.... avoid!!
In response to your response - the only way you could help is by reimbursing the cost of my Oakley sunglasses you so poorly packaged at my high expense. 200 Euro should cover it!

Reply from Locauto Group - Desenzano del Garda
It was easy to find Locauto from Train Station in Desenzano del Garda. Pick up the car was very easy and fast. I dully recommend their services.

Reply from Locauto Group - Desenzano del Garda
Ordered Jeep renegade (or similar) received Fiat 500x. Smaller than anticipated & with no sat nav. Usb charging port was also faulty. Experience with staff was excellent.

Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda
We had ordered up a class of car to equal the VW T-Roc but got a Fiat 500. The two of us picked up our spouses and luggage with this vehicle and there was no way that this was going to work. We took it back and although the office was to be closed we found our agent there and she was fantastic. She and the other employee got us into a station wagon that worked out great for an extra $18/day. We also requested that we drop the car off in Sesto San Giovanni as we were headed there after Garda. She accommodated that for another $77. Further, we decided that this car was working out so great for us that we wanted to extend the rental for the rest of our stay of 2 more days and drop off at Milan airport. She was so easy to work with and made this happen for us, to our delight at no extra cost (I believe it was already paid for within the plan we bought) resulting in high fives for everyone in the office.

Reply from Locauto Group - Desenzano del Garda
The ladies who helped my friend and I to rent a car was absolutely great! She was friendly, positive and very helpful. It was a very easy process.

Reply from Locauto Group - Desenzano del Garda

Reply from Locauto Group - Desenzano del Garda
I don't recommend it. We received a car that, after driving 200 km, displayed a message about low oil level. It was late Sunday evening when we were on our way to the hotel. In Italy, buying oil on Sunday, late in the evening, is almost impossible. Even assistance turned out to be unhelpful. They offered to tow the car to the nearest base (about 70 km from our hotel) and continue the journey by taxi... I do not recommend it!

Reply from Locauto Group - Desenzano del Garda
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