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Locauto Group - Desenzano del Garda Reviews 

480
TrustScore 4.5 out of 5

4.6

Via Adua 3, 25015 Desenzano del Garda, Lombardia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Easy excellent rental experience Experienced no problems except the car showing as not having a full tank when we returned it. It was full & had to get the man at the fuel station to speak to the... See more

Company replied

Rated 5 out of 5 stars

Location was a bit tricky to find. The customer service was excellent and accommodating. Sadly no auto transmission cars (it was requested prior), but that was not unexpected for a small town car rent... See more

Company replied

Rated 5 out of 5 stars

Locauto have been very easy to deal with, even after a little damage from reversing into a post. I always think that is the real test of a service. Life would have been even simpler if we’d gone direc... See more

Company replied

Rated 5 out of 5 stars

Smooth and simple handover by the lovely assistant in the office. Car had been upgraded to a larger one and it was in immaculate condition. No issues dropping the keys in the box at the airport. Great... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Desenzano del Garda in via Adua 3, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0307 281664. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro. Locauto ti garantisce un noleggio affidabile con veicoli sottoposti a costante manutenzione e igienizzazione.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

480 reviews

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4.6

All reviews

(480)

61,580 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Car was waiting for me when I arrived. Clean and ready to go. Drop off was quick and efficient. Would recommend them.

July 6, 2025
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Reply from Locauto Group - Desenzano del Garda

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Gentili e veloci

Kind people and quick procedure in picking up and giving the car back.

July 4, 2025
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Reply from Locauto Group - Desenzano del Garda

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Trouble-free rental

Easy rent, good service during pick up, car was clean, returning without problems and good price.

June 20, 2025
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Reply from Locauto Group - Desenzano del Garda

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Everything was Super

Everything was Super !
Stuff great
Car great

Easy to handle.

June 14, 2025
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Reply from Locauto Group - Desenzano del Garda

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

great experience

easy reservation, helpful staff

June 15, 2025
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Reply from Locauto Group - Desenzano del Garda

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great service

Great service - simple and fast. Julia and team were the best at getting me in and out as soon as possible.

Migliore squadra!

May 18, 2025
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Reply from Locauto Group - Desenzano del Garda

Many thanks, see you soon! Erika

Rated 1 out of 5 stars

VW Caravelle was very expensive and…

VW Caravelle was very expensive and lots of damage to both interior and exterior..... very messy vehicle. After service poor - I arranged the expensive service for my sunglasses to be shipped to UK after being left in the vehicle asking for them to be protected and the best they could do was wrap in a paper sandwich bag resulting in broken sunglasses. Very disappointed after spending several hundred pounds on this rental. I would never use this company again.... avoid!!

In response to your response - the only way you could help is by reimbursing the cost of my Oakley sunglasses you so poorly packaged at my high expense. 200 Euro should cover it!

April 20, 2025
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Reply from Locauto Group - Desenzano del Garda

We are sad to hear you have not had a positive experience with us. We are here to http://www.locautorent.com/customerservice help you with anything you need. Thanks, Luca

Rated 5 out of 5 stars

Easy and Fast pick up. Good Car.

It was easy to find Locauto from Train Station in Desenzano del Garda. Pick up the car was very easy and fast. I dully recommend their services.

April 12, 2025
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Reply from Locauto Group - Desenzano del Garda

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 3 out of 5 stars

Garda to Rome

Ordered Jeep renegade (or similar) received Fiat 500x. Smaller than anticipated & with no sat nav. Usb charging port was also faulty. Experience with staff was excellent.

April 11, 2025
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Reply from Locauto Group - Desenzano del Garda

We are sorry to read your feedback. We would like to confirm you that the vehicle assigned to you belongs to the same category you chose during booking process. Unfortunately, it is not possible to choose the specific model and it depends on the availability. Thanks, Anna

Rated 5 out of 5 stars

A little snafu in the beginning but wonderful agent and satisfaction beyond expectations!

We had ordered up a class of car to equal the VW T-Roc but got a Fiat 500. The two of us picked up our spouses and luggage with this vehicle and there was no way that this was going to work. We took it back and although the office was to be closed we found our agent there and she was fantastic. She and the other employee got us into a station wagon that worked out great for an extra $18/day. We also requested that we drop the car off in Sesto San Giovanni as we were headed there after Garda. She accommodated that for another $77. Further, we decided that this car was working out so great for us that we wanted to extend the rental for the rest of our stay of 2 more days and drop off at Milan airport. She was so easy to work with and made this happen for us, to our delight at no extra cost (I believe it was already paid for within the plan we bought) resulting in high fives for everyone in the office.

October 17, 2024
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Reply from Locauto Group - Desenzano del Garda

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

The ladies who helped my friend and I…

The ladies who helped my friend and I to rent a car was absolutely great! She was friendly, positive and very helpful. It was a very easy process.

October 16, 2024
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Reply from Locauto Group - Desenzano del Garda

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Excellent

Excellent service! Great car!

October 17, 2024
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Reply from Locauto Group - Desenzano del Garda

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 1 out of 5 stars

I don't recommend it.

I don't recommend it. We received a car that, after driving 200 km, displayed a message about low oil level. It was late Sunday evening when we were on our way to the hotel. In Italy, buying oil on Sunday, late in the evening, is almost impossible. Even assistance turned out to be unhelpful. They offered to tow the car to the nearest base (about 70 km from our hotel) and continue the journey by taxi... I do not recommend it!

September 27, 2024
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Reply from Locauto Group - Desenzano del Garda

We are sorry to hear this. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Anna

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