Locauto Group - Fiumicino DT Reviews 

This was the worst experience I have ever had renting a car, most specifically returning a rental car. We arrived 10 minutes past the return time and within the 15 minute grace period because the light for low tire pressure was on for most of our drive and we had to stop multiple times to check it. When we arrived to the garage, Paulo could not hide his disdain for his job, nor for women. When I made the reasonable request that Paulo acknowledge the dashboard light, he demanded the keys, and refused to comment on it while pretending to not understand my Italian or English. When I would not do as he demanded, he threw a tempter tantrum like a petulant child and refused to check us in until two other customers were helped. I have photographic evidence of the persistent light and of Paulo taking multiple customers who came after me and before he checked us in. When he finally checked the car he turned the light for low tire pressure off and pretended like we didn't have an issue. He also tried to charge us double for multiple line items until my son pointed it out and he changed it. I even called the police who said it had happened before and offered to take a report for me. They are still trying to charge us over $500 for a one-day car rental as a result of his bizarre and misogynistic behavior because it caused a delay that he claimed made us late enough to charge us for another day. Stay far-far-far away from this company for as long as Paulo is working there. If I could give negative stars I would.

Simple straight forward rental at sensible prices . No hard sell on arrival or pick up.

great car rental company. easy process of car rental and return. possible with debit card. recommend and we will use it ourselves.

Auto inferiore sporca e rumorosa
Call center fornisce informazioni non corrette

Excellent service! My booked supplier refused to give me a car and came last minute and Locauto was kind and accommodating. And helped me out.

Clean car, efficient pickup , good counter support.
Area for improvement is with 3rd party booking partners and the offering of insurance that does not seem to align with locauto desk. As A customer I purchased full insurance while booking, only to find that at pickup it was not encouraged and was suggested I purchased full insurance insurance locally . I now understand , but this clarity of insurance with your partners during booking sold be made clearer.

Everything was perfect. Specially I should mention that representative man at office FCO airport. He was very politely and helpfull. I want to say thank you to him . But I faced another problem with road assistance. I did not like. We called indicated number several times , i could not get any help. We had problem with find place of return car to locauto in malpensa. It was very disappointed for us

Because changed the car I had rented in Palermo (Italy) for a bigger (and better) one that can fit all my luggage with no additional cost.
And in Rome, they rented me another car at a very low cost without any reservation.
The cars and the and the service was exceptional.

Locauto is one of the best Car rentals I have been in contact with. Their service is excellent and prices are very reasonable. We were served by Marco at FCO airport and he with his colleague were so nice and professional in helping us to find a best solution for our rent. Even after first evening robbery and broken window we got a new car. I would highly recommend them for any car needs you may have. (Y)

Really great service - efficient, helpful and always a smile. Bravi tutti a FCO Airport

Fast service, new cars

So, for my car rental, I chose Locauto. And honestly, it was a truly pleasant experience. Everything proceeded smoothly, entirely without any trouble, very hassle-free! The employees were also remarkably friendly and helpful. The car itself was practically brand new, very clean, and without a single scratch. I drove it for about 700 kilometers, starting from Fiumicino Airport and exploring southern Italy, and the car performed perfectly. Even returning it was quick and straightforward. Yes, a very good experience overall! Definitely a recommendation.

It was a good and new car. Friendly staff. Easy pick up and drop off. All was good.

Valeria in your front office was perfect

Staff was excellent, car was a bit dated but we had no technical problems.

Rented a car at their office at Fiumicino airport. The staff was very friendly, efficient and answered all my questions. Will contact them again when next in Rome. Thank you

Poor customer service by not providing enough details of additional charges. I immediately got an email saying that if I don't pay, it will be submitted to a collection agency. They repeat the same thing over and over without actually providing the explanation I requested.

Charged €70 for a missing inflation kit where there never was one.

Very good company. Nice and highly professional personal