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Locauto Group - Fiumicino DT Reviews 

522
TrustScore 4.5 out of 5

4.4

Via Portuense, 2413, 00054 Fiumicino, Roma / Lazio, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Autoloco truly delivers world-class service! The team is always helpful and knowledgeable. A special shoutout to Filippo at Rome Fiumicino Airport—he was fantastic to work with and made sure we got... See more

Company replied

Rated 4 out of 5 stars

Excellent service, no delays or problems with the paperwork. Check-in and check-out were quick and didn't interfere with other matters. The car was in good condition, although a little dirty. There we... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect. Specially I should mention that representative man at office FCO airport. He was very politely and helpfull. I want to say thank you to him . But I faced another problem with r... See more

Company replied

Rated 5 out of 5 stars

Overall EXCELLENT!! On pickup at FCO - Rome airport to the return 10 days later in FLR - Firenze airport the friendly greetings on both ends were very much appreciated!! Quick efficient servic... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Fiumicino in via Portuense 2413, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0665047780. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Portuense, 2413, 00054, Fiumicino, Roma / Lazio, Italy

  • +39 0665047780
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4.4

Excellent

TrustScore 4.5 out of 5

522 reviews

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4.4

All reviews

(522)

61,219 reviews in the last 12 months

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Rated 5 out of 5 stars

Unbelievable great service.

Unbelievable great service.
Car was perfect.

August 25, 2023
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Reply from Locauto Group - Fiumicino DT

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 1 out of 5 stars

Beware this company

Beware this company. Booked in the US through National Car Rental for pickup in Italy. They are not associated with National, Alamo or Enterprise. Only a partner in Italy. National/Enterprise will not/can not help you if you run into problems like I did. Your credit card company can file a dispute, but if Locauto disagrees, you are screwed. They have poor maintenance on their cars and this caused me multiple delays and problems on a recent trip to Italy. Now because I filed a dispute they have referred me for collections in Italy. Beware, use them at your own risk. There is no help in the US if anything goes wrong!

May 31, 2023
Unprompted review
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Reply from Locauto Group - Fiumicino DT

We're sorry you experienced this issue. Our customer center team has been in touch, and I believe have now resolved the issue for you. Anna

Rated 5 out of 5 stars

Service with the heart above and…

Service with the heart above and beyond. Cinzia was amazing, caring for the comfort of my ill mother in the rental car. Cristina was also amazing. Coming back for sure. Great prices with a service with a heart keeps patrons coming. Thank you.

February 8, 2023
Unprompted review
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Reply from Locauto Group - Fiumicino DT

Lovely recommendation Marina. We appreciate your kind comment, thanks a lot. Gaia

Rated 5 out of 5 stars

I received excellent service from your…

I received excellent service from your company named Osama, a very charming man, I enjoyed talking with him 🙏🙏

February 8, 2023
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Reply from Locauto Group - Fiumicino DT

Hey, thank you so much for your positive feedback and for taking the time to post this review.
Carlo

Rated 1 out of 5 stars

scam beware

if you arrive later due to your flight, they will say that the car is no longer there. the lady at the desk in Rome is very cold. they leave you without giving a car while already paid! TO WATCH OUT!!!!

December 31, 2022
Unprompted review
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Reply from Locauto Group - Fiumicino DT

We are sorry to receive your review Nadine. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer service department through our website: https://portale.locautorent.com/website/servizioclienti.aspx, our staff will help you to solve your issue. Thanks.
Carlo

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