Locauto Group - Fiumicino DT Reviews 

Very good company. Nice and highly professional personal

Everything was great 👍

Second time in seven years I made same mistake renting a car from Locauto Rental Car. Waited in line for two hours at the airport to hear that no record of my reservation offered me to make new reservation three time the amount confirmed on line. After 15 of argument the manager suggested I call the center which I did and they found my reservation. The counter manager wasn't happy about it because he thought he could squeeze $1,000 extra. I received no instructions how to use the car what made me leave the car unlocked for three days. Last, when returned the car the car used a screen laptop which is a BS devise and claimed damage that was already there bc I took a video of the car when I took possession. I received an email from Locauto that I need to pay extra €197 for damage. As far as I'm concerned they can shove this claim in their ass. Liars, cheaters, and bad faith company.

Went pretty well, nothing to complain 👍

I took two cars so both of them was new comfortable and in good condition. And service was good 😍

Locauto is apparently known for claiming damages that are either previous damages, or excessively charging customers for damages that are minor.
My husband has rented cars in Tahiti (1 time), Aruba (3 times), Costa Rica (2 times), Turks and Caicos (1 time), Canada (1 time) and for 25+ years across the United States. He has never once had damages to a vehicle and has never seen a representative use a flashlight on tires to attempt to find damage. While in Italy he hit nothing, caused no damages, had no accidents, and did not cause tire damage, as they claimed. We spent an extra 20 to 25 minutes at the airport returning our car because of damage they “said” he did when there were already 14 points of damage on the car when we first picked up the car. There were two workers with Locauto, the woman would not make a copy of the paperwork and we had to wait for the guy, who found the damage on the tire to come back and print a copy. They kept trying to push my husband to sign paperwork saying his caused the damage. The fact that the Locauto desk at FCO airport had a stack of Accident/Dispute Forms preprinted on the desk indicates that many customers have this issue (as others have written in reviews) and it seems that Locautos's policy is to charge customers for previous damage or charge multiple customers for the same damages without ever repairing it. When we returned to get a copy of the paperwork, the same guy was talking to someone else about car issues. They were going back and forth debating it. This seems to be a scam. They rent cars cheaper so they get you on the back end with extra damages and fees. It was stressful and uncalled for when we’re trying to drop off our car and catch a flight.
We will probably never rent from them again. Also, if you are in the US and renting a car for an Italy vacay with Enterprise or National, you may end up being given a LocoAuto rental car since they work with them. We have rented with Enterprise in the US and they are an excellent, honest company, but renting with LocoAuto is not the same.
My husband had correspondence with the LocAuto in attempts to have this issue resolved. Once he placed his initial issue into their system, he received an email response from a “Roberta”. After this initial email, he could not email a response to Roberta and their internal system does not allow any further response. He attempted 4 times to submit a follow up response. When attempting to file a reply, the system sent him to very strange page that goes nowhere and the email is a “do not respond” address and kicks back an auto reply.
I tried posting a link from TripAdvisor from other customers’ experience with Locauto, but trustpilot doesn't allow links in their reviews. Search Tripadvisor for reviews from the UK Locauto rent company italia beware-italy.

Apparently “Donna” who responds to the customers is a bot who only gives negative responses.

Great service, good price, helpfull and eficient staff

Overall EXCELLENT!!

On pickup at FCO - Rome airport to the return 10 days later in FLR - Firenze airport the friendly greetings on both ends were very much appreciated!! Quick efficient service…with smiles. Both men treated me with kindness and not rushed service. And THANKED ME for choosing Locauto!

The price was great! The car was perfect for zipping along the hills of Tuscany. It was in great condition and offered excellent fuel economy.

I definitely recommend!!

Everything Went super smoothly from start to Finish from my Rental at Rome airport. Have used this Company many times and I always been hugely satisfied. 100% recomended.

Staff was very pleasant and the vehicle was clean and ready when we arrived. The app worked perfectly to avoid wait lines. Pick up and drop off was quick and seamless.

Perfect Car Hire from beginning to end. Great people, great car and a great experience.

Renting at Rome FCO airport.
Overall a good experience, but need to point out that waiting for one hour and 15 min in a que with just 4 customers ahead was too much. The employees spent 15-20 min per customer and seemed to prioritise their breaks instead of customers, this was rather disappointing.
When we got to the counter it took 4-5 min to expedite us since everything was pre-booked. Consider a separate que for customers with everything ready, or consider that these customers can go directly to car pick up counter to expedite car retrieval.
Return service was excellent.

We had a fantastic experience with this car rental company. We arrived late at the airport and had a friendly staff member help us very easily. The car was almost brand new, and we were upgraded to a bigger car without extra charge. We also dropped the car off at a different airport in out of office work hours and it was a simple and easy procedure. Couldn’t recommend this company more! Will definelty use them again!

The lady in the desk was really polite and professional. Car was reliable and almost new.But I didn't receive any confirmation from Locauto is the car returned in normal condition according to the rental agreement.Also nobody came to check with me when I returned the car.

Friendly, prompt, concerned, thorough, Nice cars, cost effective.

A good experience. Helpful and quick to respond to questions. Highly recommended.