London Money/Sussex Money Reviews 

156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, kind, knowledgeable, and deeply supportive throughout the entire home buying and mortgage process. People deeply appreciate how advisors always take the necessary time to explain every single detail clearly, ensuring complete peace of mind from start to finish. Consumers also highlight the remarkable efficiency and exceptionally quick response times that make securing a new home loan completely seamless and entirely stress-free. Clients consistently note that advisors truly go above and beyond, remaining readily available at any time to answer questions and offer reassuring guidance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting they are exceptionally knowledgeable, professional, and... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and stress-free mortgage process.... See more

Customer service

Customers report extremely positive experiences with customer service, praising the high level of... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick replies to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt has been supporting us with our first time buying a home. He has been always available, attentive and knowledgable about everything we need. We started a process with one house and had to pull o... See more

Rated 5 out of 5 stars

Peter Callomon was absolutely amazing in helping us secure our mortgage for our dream home. He explained everything so clearly and was always happy to answer any questions we had. Thanks to Peter, we... See more

Rated 5 out of 5 stars

Matt was great in porting our mortgage across to a new property we're buying. He took away all the stress and worries we had and gave us peace of mind that dealing with a professional broker is the se... See more

Rated 5 out of 5 stars

Matt has been helping us with the purchase of our first property and he has made it feel so easy and stress free. Really goes above and beyond and even works outside the normal work hours due to our j... See more


Company details

  1. Mortgage Broker
  2. Income Protection Insurance Company
  3. Term Life Insurance Provider Company

Written by the company

Whether you're a first time buyer, remortgaging or moving home we offer simple smart advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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4.9

All reviews

(156)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight Talking, Proactive, Excellent People

Martin and his team have arranged our last 3 mortgages - they are straight talking, listen in, proactive and always quick to respond (with action and information, not just 'holding email' fluff), they've answered many a stupid question, and understood & acted on our attitude to risk/security. Plus they are just really nice easy to talk to people! Thanks Martin! Thanks Cathy!

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Terrific service from David Tasker

Terrific service from David Tasker, Clear and regular communication, proactive, understanding of somewhat complex requirements and persistent in finding workable solutions. I highly recommend David to anyone looking for help in securing borrowing to buy property.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

The Best

Martin and the team have been supporting me with financial services and advice for the last 18 years. I trust them implicitly. They recently advised on and organised finances for me for an upcoming move. Excellent service.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Having relied on Cathy and Martin over…

Having relied on Cathy and Martin over the last 6 years, their advice has always been fantastic. They understand my attitude to risk and this makes me feel comfortable when discussing my finances and options with them,

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Mortgage advice

Peter Calloman has been my mortgage broker since 2014 and delivers every time. His advice is brilliant, commercial and practical and he has secured mortgage deals in extremely challenging circumstances. A very safe pair of hands!

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Both advisors I dealt with, Martin and Johnathan, were excellent. All queries were answered very quickly and Martin did a fantastic job in getting my application in as soon as we had the offer accepted. Thank you!

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

The team went out of their way to give…

The team went out of their way to give prompt advice and illustrations in a very stressful and fast moving market, accommodating last minute changes to secure my rate. They took the time to explain the options in a straightforward manner whilst still getting across the pitfalls and the detail, and were available at short notice to speak face to face on Teams or to take a queries on the phone. Great service.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Cathy Davidson - London Money

Cathy, has been a superstar, and gone far over and above my expectations as a client. My situation has changed significantly and multiple times over the 2yrs I have been dealing with her and in a very challenging market. Cathy has always been understanding, patient, accommodating and efficient throughout the whole process. Highly recommended!

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

London Money are amazing

London Money are amazing. James sorted out a new mortgage for my investment rental property so quickly, I could hardly believe it. I am now paying less than half what I was before. He is also very nice to deal with and always replies to emails immediately. This is the best mortgage company I've ever dealt with.

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Clear, thoughtful advice and effective applications

London Money are hugely knowledgeable, dedicated to finding the best mortgage solution and communicate in a clear and down to earth way. Every time they have helped me over the last few years, I have been completely confident in advice and recommendations. And each time they have progressed applications thoroughly and efficiently.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Yesterday Martin my life easier

Yesterday Martin made my life easier - as he's done for the last 20 years by giving me sensible mortgage advice that always saves me money. And as he does even if it's a last minute worry that I've forgotten to ask him about. A trusted human with a sense of humour! Cheers Martin.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Personalised

Excellent personalised service from James & Jonathan London Money with regards our remortgage. Highly recommend.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Support for first mortgage from James London money

James from London money supported us with our mortgage for our first home and I couldn’t thank him more. He answered all of our questions, even the perhaps obvious novice ones, with professionalism and clarity which really helped. The support and help he gave from start to finish was great and we would recommend and will come back to him and London money in the future! Thank you!

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Super helpful, Super Responsive!

Probably the most responsive, pro-active group of people I've ever worked with - whether through work or in my personal life.

Really helpful, talking us through the mortgage process and the various pitfalls as a first time buyer.

I couldn't recommend London Money more!

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Our process should have been easy but…

Our process should have been easy but life throws problems at you that you did not expect.
And that’s when the amazing help, pro-active actions and constant support London Money provided saved the day.
I would honestly tell all my Friends that they could not go on the Home buying road with better Allies.

James, you’re a Star.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service

James was incredible when it came to remortgaging and taking out a second mortgage. He literally sorted out everything, nothing was too much trouble, and responded to every query we had along the way. His knowledge and advice was sound and we will definitely be in touch again when our fixed rate is up for renewal! Thank you James!

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great service!

Cathy has been looking after my mortgage portfolio for several years and she is efficient and professional. Would highly recommend her and the team at London Money!

July 26, 2022
Unprompted review

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