London House Rugs Reviews 

127
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Wonderful experience all round Great Staff Nothing too much trouble Very happy with our rug Thank you Would recommend

Rated 5 out of 5 stars

I've been sitting on (almost literally) large Keshan rug which I have eventually admitted won't fit in my current house. Had no idea of its value or how to sell it, so contacted London. Almost immedia... See more

Rated 5 out of 5 stars

Brilliant service. We visited the Boston Spa shop where we had a lot of help and were allowed to take two rugs home to try in situ. Later that day, as promised, we received an email with a selection o... See more

Rated 5 out of 5 stars

Bought a rug at auction with London House label attached. Rug had been damaged, so took it to them to repair a tear and cleaning. Returned within timescale and at a reasonable price. We cannot te... See more

Company details

  1. Rug Store
  2. Carpet Cleaning Service
  3. Carpet Store
  4. Furniture Store
  5. Oriental Rug Store

Written by the company

London House rugs have a long and distinguished history in the rug industry, stretching over five decades. During this time, we have seen expansion into two larger London Premises, full online retail facilities and the building of a dedicated and knowledgeable team of specialists. This means that whether your project includes sourcing a single rug for a house or a large number for a Hotel roll- out, we can supply an unrivalled range of antique, contemporary or bespoke rugs underpinned by our dedication to quality, authenticity and good service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and high quality

London House Rugs drove to our home on the south coast with a range of options for our living room. We loved being able to try the rugs on sight and see how the light changed their look and feel. The prices were reasonable and service exceptional.

October 11, 2022
Rated 5 out of 5 stars

Excellent service

Fantastic experience - very happy with the 2 rugs we bought. We used the try at home service and it worked so well, much easier to choose when you can see the rugs in your own home. Everyone we spoke to was very helpful, and the rugs are really beautiful.

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience, beautiful rug

The experience with London House Rug was excellent from start to finish and we are absolutely delighted with the rug.

Nowadays when you click on chat-help on a website, you normally get an AI - with London House Rugs, I was delighted to speak to a person straight away. Everyone I dealt with at the company was proactive and helpful. I was sent a Dropbox with some suggestions for suitable rugs and they have a fantastic option where they will bring these rugs to your home for you to view them.

Instead, I chose to go over to the warehouse in Wembley, as I wanted to see as many rugs as possible. (Access note - the warehouse is up one flight of stairs) The team there were very patient and showed me many rugs before I made my choice, this was a really enjoyable experience as there were so many beautiful rugs to view. It was sent by next working day delivery.

We have now had the rug for a month and are very happy with the quality and design of the rug, and the service we received. I’m planning to buy another rug from this company soon.

August 26, 2022
Rated 5 out of 5 stars

Much more beautiful than the original

Our 18 year old black white and grey sunburst pattern rug from Montevideo became too tatty to use, and no similar replacement available. Over the course of the year the London House Rugs team changed the colours by request to red, yellow and orange, provided colour samples, provided a computer aided design and a small rug sample, none of which really prepared us for the glorious sun touched random sparkles of colour which grace this rug, that is so much more beautiful than the original.

September 10, 2022
Rated 5 out of 5 stars

The perfect rug

London House let us look at a number of rugs in situ at home thereby allowing us to obtain our 'ideal rug'. They have a huge choice of rugs and this was very helpful in the selection and purchasing process.

August 8, 2022
Rated 5 out of 5 stars

Excellent service on line

Excellent service on line. All enquiries immediately and comprehensively answered. Delivery virtually instant and, must importantly, the rug was superb and in line with expectations.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with my stunning Persian…

Very happy with my stunning Persian rug. Matt and Stevie were really helpful and sent lots of images for me to chose from. My rug arrived very promptly and with free delivery. I would definitely recommend this company and am about to make another purchase!!

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They were incredibly responsive and efficient, and could not have been kinder. They brought us two rugs to look at in our home, which was incredibly helpful to understand what we wanted / needed.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great

The Culture of this company is great and everyone I work with is amazing.

April 1, 2022
Rated 5 out of 5 stars

Great service and good choice of rugs…

Great service and good choice of rugs at varying prices. We were very pleased to be able to choose some rugs on line to later view at the Boston Spa shop. We were also encouraged to take 3 rugs home to view in situ. We would definitely recommend London House Rugs to other customers and friends.

April 1, 2022
Rated 5 out of 5 stars

Best place to buy a rug - outstanding

I couldn’t have been happier with Matt and his team. They took a very thorough brief of what sort of rug we wanted - large Persian with reds. And brought several to our flat to see in situ. Outstanding service. Very creative people and extremely knowledgeable. Buying direct from then much preferable to from a retailer with the mark up. Outstanding in every way.

April 1, 2022
Rated 5 out of 5 stars

Highly recommend this company.

I would definitely recommend this company. Visited the branch in Knaresborough; really helpful service. I was emailed lots of photos of the type of rug I was after and rugs brought from London for me to see. I was able to take the rug home to view in my room before I made the decision to buy. Great quality, delighted with my rug.

March 31, 2022
Rated 5 out of 5 stars

I required a couple of hall way runners…

I required a couple of hall way runners for my flat. I contacted LHR and very soon afterwards they sent me dozens and dozens of examples in folders via email. it proved to be a convenient and very helpful way to view a fraction of their vast inventory. Once I made my selection (about 8 of them) Matt delivered them to my flat and rolled every one out so that I could see them 'in situ'. I thought this was a first class service and extremely relevant way to decide, as carpets can look very different in their intended place than then do in a shop or in a photo. I asked to see a few more and Matt came a second time with my selection. I choose the two I wanted and take enjoyment and pleasure from them on a daily basis. I highly recommend LHR to anyone needing 'classy', beautiful, authentic carpets for their home or business.

March 31, 2022

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