Greetings. I'm here to appreciate the mint costumer service offered by Lycamobile Uganda. Such a great Team. Today i had an issue Tethering my mobile connection to my TV, after i reached out to the cu... See more
Company replied
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I purchased a monthly bundle and I was charged but didn't receive the data for over 12 hours. I called customer care and a lady named Jamila picked up,talked to me politely, apologised for the inconv... See more
Company replied
I've been with Lyca mobile internet customer for 18 months but unfortunately, I have had to look for other internet service provider packages. 1. Their network is too slow compared to other interne... See more
Lyca has the best internet deals in town and amazing customer care services. An interaction with someone called Sandra left me fully equipped with knowledge about the various benefits of being a part... See more
Company replied
3.8
Great
105 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Sandra the customer service minion…
Have contacted the lyca team and Sandra received but her service was spectacular on point and she was fast, detailed and she helped me reset all and it worked back to work
July 11, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Walakira,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Sandra.
Kind regards,
Bhuvana
Lycamobile team
My network is now working well after…
My network is now working well after contacting one of the customer care service helper Hamidah who directed me to set my APN again. Thanks Lyca mobile uganda
July 7, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Kalegga,
Thank you for your appreciation for our agent Hamidah and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
I called the helpline when I had got my first Sim card
I called the helpline when I had got my sim card. I was quickly directed to a person on customer care. I was handled by Sandra. She was audible throughout the call and patient to hear what I was saying.
Thank you.
July 7, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Ikopit,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Sandra.
Kind regards,
Bhuvana
Lycamobile team
Know your number on Lycamobile
Called Lycamobile today on how I can get to know my number, and Sandra helped me precisely and fast. Thanks Lycamobile
July 2, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Abigaba,
Thank you for your appreciation for our agent and we will maintain our service as always to ensure constant delivery by lycamobile customer service representative and pass your kind words to Sandra.
Kind regards,
Bhuvana
Lycamobile team
Called customer service about my…
Called customer service about my internet not working , Jamila gave me internet settings and now am able to connect , Thanx lyca the rates are affordable
July 1, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Ronnie,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jamila.
Kind regards,
Bhuvana
Lycamobile team
Excellent customer service from…
Excellent customer service from Sandra!.... I was failing to subscribe for data bundles & she helped me. She's so patient,kind & polite ...keep it up Sandra. Big ups lyca mobile
July 1, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Vanessa,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Sandra.
Kind regards,
Bhuvana
Lycamobile team
Sandra my day maker
Wanted to access my lyca no. Since I hadn't save it anywhere, but all codes were refusing. Sandra was very calm, patient and so helpful with me, she simplified it for me by reading it for me, definitely made my day better..I could give her a hug.
June 30, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Kabasa,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Sandra.
Kind regards,
Bhuvana
Lycamobile team
I had a challenge with my Internet…
I had a challenge with my Internet settings and contacted customer care .I was responded to politely and the information given was helpful thank you lycamobile and thanks to the agen Issac Mwebesa
June 27, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Ninslima,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Issac . You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
I was really stuck buh got the absolute…
Mistakenly bought data for another number, I was really stuck n thought I had lost it all buh got redeemed by the absolute top notch service from the support provider by names of Hamidah whose hospitality and priority to create an excellent customer value chain and user service portfolio in real time is a distinct proposition for this firm. Much thanks @Hamidah, couldn't be much happier and I can only further recommend. Cheers!
June 27, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Elton,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Hamidah.
Kind regards,
Bhuvana
Lyamobile team
Great Customer service from Isma.
Great Customer service from Isma.
He helped with internet settings and now my internet is working effectively.
Nevertheless you need to improve on your network because in some areas network is not there at all.
June 27, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Ronald,
Thank you for your appreciation for our agent Isma and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lycamobile team
Problem accessing the internet
I had an issue connecting my lyca number to access the internet and I was clearly helped by Isaac who assisted me on how to sort out the issue.Thanks lyca mobile for your good services and thanks Isaac for the good and comfortable assistance
June 22, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Sandra,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Isaac.
Kind regards,
Bhuvana
Lycamobile team
Great service
June 21, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear David,
Thank you for your appreciation for our agent and It is our desire to keep you satisfied with our services and products.
Kind regards,
Bhuvana
Lycamobile team
Had data issues
Had data issues. Very interactive customer care service; thoroughly explained how to correct it. I'm glad
June 14, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Kassim,
Thank you for your appreciation for our agent and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
Bhuvana
Lyamobile team
Had an issue with buying data using…
Had an issue with buying data using airtime bought. Customer care did help me out. Thank you sandra
June 8, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Moses,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches sandra.
Kind regards,
Bhuvana
Lycamobile team
Thanks Liz for helping buy data
June 8, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Mustafa,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Liz.
Kind regards,
Bhuvana
Lycamobile team
Thanks Sandra for your support
Thanks Sandra for your support. I called when my line wasn't accessing internet you were so clear and guided me well and now I'm enjoying the service clear on point
Thanks again
Fred
June 7, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Mutambo,
Thank you for your appreciation for our agent and we will keep our service up as always to ensure constant delivery to you by the lycamobile customer service representative and we will convey your kind words to Sandra.
Kind regards,
Bhuvana
Lycamobile team
Reply from Lyca Mobile UG
Dear Mercy,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Liz .
Kind regards,
Bhuvana
Lycamobile team
Best customer seevice thanx to jamila…
Best customer seevice thanx to jamila uganda
June 6, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Ahumuza,
Thank you for your appreciation for our agent jamila and It is our desire to keep you satisfied with our services and products. You are our inspiration in doing our very best. Thank you and remember; we value you!
Kind regards,
bhuvana
Lycamobile team
I got a good service and thank Isaac…
I got a good service and thank Isaac for his good work rendered
Isaac, thank you
June 6, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Adamz,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Isaac.
Regards,
Albert
Lycamobile team
Lycamobile has the best internet
Liz introduced me to the fast and best network, Lycamobile has the best internet, cheap and affordable data. It's a wonderful Telecom network anyone can go for.
June 5, 2022
Unprompted review
Reply from Lyca Mobile UG
Dear Phlmas,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to Liz .
Kind regards,
Bhuvana
Lycamobile team
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