Lyca Mobile UG Reviews 105

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Greetings. I'm here to appreciate the mint costumer service offered by Lycamobile Uganda. Such a great Team. Today i had an issue Tethering my mobile connection to my TV, after i reached out to the cu... See more

Company replied

Rated 5 out of 5 stars

I purchased a monthly bundle and I was charged but didn't receive the data for over 12 hours. I called customer care and a lady named Jamila picked up,talked to me politely, apologised for the inconv... See more

Company replied

Rated 1 out of 5 stars

I've been with Lyca mobile internet customer for 18 months but unfortunately, I have had to look for other internet service provider packages. 1. Their network is too slow compared to other interne... See more

Rated 5 out of 5 stars

Lyca has the best internet deals in town and amazing customer care services. An interaction with someone called Sandra left me fully equipped with knowledge about the various benefits of being a part... See more

Company replied

Company details


Contact info

3.8

Great

TrustScore 4 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive service.

August 21, 2020
Unprompted review
Lyca Mobile UG logo

Reply from Lyca Mobile UG

Dear Lenin,

Thank you for your valuable feedback about Lycamobile. We look forward to help our customers well . Thank you for your support.

Regards,
Karthik
Lycamobile Team

Rated 5 out of 5 stars

Good Customer Service

Good customer service and Affordable data packages-one of its Kind in Uganda -Thanks

August 21, 2020
Unprompted review
Lyca Mobile UG logo

Reply from Lyca Mobile UG

Dear Alex Ssemwanga,

Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.

Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.

Regards,
Karthik
Lycamobile Team

Rated 5 out of 5 stars

Cheapest and best in data & calling

August 21, 2020
Unprompted review
Lyca Mobile UG logo

Reply from Lyca Mobile UG

Dear suneel sagar mamidipalli,

Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.

Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.

Regards,
Karthik
Lycamobile Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look