As other people have said very bad customer support they say they'll get back to you but never will. I only received a part of a manual and have waited over six weeks for it to be sorted but said afte... See more
Manual4you
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See what reviewers are saying
Good product, prints quality page copies once I put it in adobe format. Very useful to have it focused on the Yamaha Apex/Atak series of 2006 and newer sleds. I’ve seen the original factory version th... See more
Overall, very happy with the manual I received. It had everything I could have asked for and was clear and mostly easy to read, except in some very finely detailed parts. The amount of time to rece... See more
I was apprehensive after reading the very negative reviews of not receiving a link or some other concern, but seeing the positive ones, I figured I could risk losing US$15. But I gotta say...within 30... See more
Company details
Information provided by various external sources
Got something you want to fix? But need the manual? Then Manual4You.com is the answer, we've got over 500,000 manuals for cars, trucks, planes, cranes & more.
Contact info
United Kingdom
- support@manual4you.com
- manual4you.com
People also looked at
Ordered a manual
Ordered a manual, and then saw these reviews - got quite worried! But got the link within a few minutes, and was actually all fine. Thought I'd post this just to let people know.
August 3, 2019
Unprompted review
Reply from Manual4you
Hi there, thank you for your review! If you could let me know your order number I'll send you a code for 25% off your next order
I ordered a repair manual for my volvo…
I ordered a repair manual for my volvo v40 which I recieved I tried to open the online software when I followed the quick start up guide it kept coming up with error contact VIDA help desk I contacted manuals4 you they asked what the error message was to which I responded to them with the problem I had and still have, they haven't responded to that email and the consequent email asking for my money back as I have had this software for nearly 2 weeks and cant use it. Avoid them at all costs what they have done is taken my money and never gave me the service I asked for will never use them again. They got one star because I can't give a zero which should be an option.
July 29, 2019
Unprompted review
Refund rule change, wait here while I...
One star only because I can't award zero.
I ordered a download from Manual4you (#5267) using the coupon code they offered for 10% discount. When the item showed full price at checkout I sent Cust. Serv. a message inquiring about applying it.
I promptly received an automated response, to WAIT FOR REPLY.
My order showed up as 5 downloads, each labeled only that ('download').
I had problem with first download, got the second only to find it was no different than one already in my posession from another source. Were these 5 different files, or 5 of the same?? I sent Cust. Serv. a message for clarification, and mentioned possible refund.
I promptly received an automated response, to WAIT FOR REPLY.
I WAITED FOR A REPLY for 4 days, which is when I decided the company has zero interest in my satisfaction as a Customer.
IN ACCORDANCE WITH the Refund Policy posted on the Manual4you website, I provided screen shots off my computer showing their files were no longer in my posession, and asked for refund.
NOW I received a response from Cust. Serv. that they had responded, I just never received their messages. AND since I had downloaded, that I am NO LONGER ENTITLED to a refund (a statement NOT found within the Refund Policy). That was 14JUN.
I'M STILL WAITING for a refund, today is 21JUN.
I would NOT recommend this company period.
Update July 1, 2019
I was working on a reply but had to change it, I was using the definition of 'undownload' that Google uses, look it up, it's DELETE.
So you made up a word, and you're basing your Refund Policy on it.
RATING - Zero stars
I recieved only the reply noted, your reply (to my review) implies that I'm lying.
RATING - Zero stars
And, you're also calling me a thief, after I sent my word that your files have been deleted.
RATING - Zero stars
Customer satisfaction
Rating- zero stars.
Update July 12
Can we Focus people?
My problem with your company has little to do with your fear that everyone is planning to steal from you.
Read my complaint, I had questions, and your company plain ignored me for days. Well, if you don't care to help me, I'll gladly take my business elsewhere; I can't respect that attitude from a business which deals with the public.
That is what this website is all about, it offers your business an opportunity to learn, to help you to grow into a company which people might LIKE to do business with. You've aired your concern (your fear of theft), which doesn't convince me that my request is unjustified, and people are taking notes.
And here's a note, get this: if your story were true, and it was my INTENTION TO STEAL from your company, then I would be USING THIS WEBSITE FRAUDULENTLY!
NOT HAPPENING!
June 21, 2019
Reply from Manual4you
Hi Kevin,
Sorry to hear you had trouble, but as discussed at the time we did reply to all your emails.
Our refund policy is very clear the item must be undownloaded. It says, on line 2, "To be eligible for a return, your item must be undownloaded". You can see the refund policy here: https://manual4you.com/pages/refund-policy
I'm afraid sending us screenshots of where you say it is no longer on your computer is no defence against people putting it on a USB, or just sending us screenshots of an empty folder. We therefore only use information we can verify when judging whether to send someone a refund or not, the download logs which are unalterable. Our refund policy makes no mention of sending us screenshots, as noted they would be of no use to us.
Again, to re-iterate, we will not be sending you a refund. You downloaded the file 3 times, and have admitted yourself that you have downloaded it. We sell downloads, there is no way for us to recover an item once downloaded - you have the data and can save it wherever you like.
*edit*
Kevin, the refund policy is, and always has been the file must not be downloaded - you have downloaded and so are not eligible for a refund. If we let people say they had deleted the file after looking at it, everyone could just get the information they wanted, fix their car, and then delete it and get a refund!
Ordered manual for an Australian…
Ordered manual for an Australian Vectra, which is not what was supplied and does not cover the 3.2 ltr V6 engine. I was also lead to believe from their website that it was an official manufactures manual (as used by dealership technicians), which it is not. I was sent a very poor quality pdf of a Haynes manual where you can barely see the pictures and looks like it was scanned on a home scanner. Requested refund or supply the correct manual from Manual4you, no response other than the automated ticket response. Very poor service and product.
June 12, 2019
Unprompted review
AVOID- TOTAL RIPOFF!!!!
I ordered and paid for a repair manual from this company on Friday, May 17, 2019. I was sent a confirmation email stating that a link would be sent. As of Wednesday, May 22, 2019, I have never received the link. Repeated email are auto acknowledged but no action has been taken to provide the link. Phone calls are ignored as well. If you order, use a credit card so you can dispute the charge!! TOTAL RIPOFF!!!!!!!
May 22, 2019
Absolute shambles
Absolute shambles. Promised a manual to be downloaded instantly. Instead, I've been emailing these monkeys for 3 days! After, which I was finally refunded. No apology no nothing! I don't think they have the manuals they claim to have! Stay away from these clowns!
Naa mate. I purchased from manual4you website.
Proper clown!
April 16, 2019
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