Medical Expenses Consulting UK Ltd Reviews 

146
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The team at MEC especially Mandy have been so helpful arranging approvals with my insurance company and helping coordinate information from the hospital to my authorisation through quickly. She has... See more

Rated 5 out of 5 stars

Mec-medical have been great but Mandy Steadman is amazing and has now a fantastic job and assisted me so much in getting my claim processed authorised. Thank you and well done Mandy. You are an am... See more

Rated 5 out of 5 stars

By its nature I have only ever accessed this service when I have had health worries and have therefore felt anxious, but Mandy Steadman has always been amazing at dealing with my enquiries and request... See more

Company replied

Rated 5 out of 5 stars

Dealing directly with AXA is a nightmare, so I only go through mec-medical now and Mandy Steadman does a fantastic job of overseeing our claims and getting the correct authorisations in place. Grea... See more

Company details

  1. Health Insurance Agency

Written by the company

MEC is one of the UK's leading independent Employee Benefits specialists which has been providing quality advice to its clients for over 20 years. Our friendly, knowledgeable staff help companies find the best employee benefits to meet their unique requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4.9

All reviews

(146)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

This has been the first time I have used medical insurance. I spoke to Mandy, who has been nothing short of Amazing!!!
She has talked me through everything I needed to do, and confirmed it all in clear and concise e mails, written in plain English!!!!
If all customer service was this good, we'd all be much better off.
Thank you Mandy!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable and fast turnaround

I have been using MEC for a couple of years now and regularly deal with Fiona and Nina. They are both amazing and very friendly and knowledgeable. They are able to liaise with the insurance quickly and explain things thoroughly. Highly recommend.

April 17, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us a review Lizzie

Rated 5 out of 5 stars

Excellent service, highly recommended

Excellent service, highly recommended, Nina who was our point of contact made the entire process so easy and took all the stress out of what was a very difficult time for the family, Thanks Nina, you are a star

April 3, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

thanks so much for the comments Mark

Rated 5 out of 5 stars

Mandy Steadman was really helpful and…

Mandy Steadman was really helpful and efficient in sorting out payments from the insurer. She followed up regularly and updated me of progress. Thank you, Mandy.

April 11, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Thank you Mandy

Thank you Mandy
She was very helpful and efficient in getting the claim approved for my daughter. I would highly recommend her

April 7, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Fabulous experience with MEC

Fabulous experience with MEC, Mandy is friendly & informative and always ensures you have all the information you need.

March 7, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

This service is really easy and stream…

This service is really easy and stream line especially because of Mandy Steadman. She has managed my account since I started at my current company and has made is clear and easy to understand what I need to do.

She's great as she takes full ownership - replies to emails within a hour on average, communicates information/templates what i need to do.

Thanks.

March 31, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Mandy Steadman was such a great person…

Mandy Steadman was such a great person to deal with during this case. Nothing was too much for her, and she always delivered on what she was working on. Pleasure to work with

March 7, 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Fiona is the best

Fiona is the best. She is like my fairy Godmother at this point! Every time I get sick, she pops up and makes everything better! Words cannot thank you enough, so I hope this review will help.

March 27, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

thanks for such a great review !

Rated 5 out of 5 stars

Fantastic Service

Both Mandy & Fiona have been fantastic in dealing with my medical insurance claim. They have both been excellent at taking me through the process, explaining the different steps and ensuring that I am regularly updated.

March 26, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Fast and Efficient Service

I have recently used MEC via the health insurance provided by my employer. Responses have been quick and efficient and I have never had to chase anything up. Information given is clear and the team members I have dealt with have been very helpful. Part of my treatment could not be authorised at the time because it was booked after the policy renewal date so they said they would be in touch after the renewal with the authorisation. From experience this is something I thought I would have to chase up but the authorisation came through earlier than expected without having to do any follow up which was a breath of fresh air.

March 26, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Exceptional Service

Exceptional service which makes dealing with insurances, extremely easy and hassle free. Friendly, convenient and helpful. I cannot thank MEC (specifically Nina) enough for their continued support! Always professional, polite and efficient.. 5 stars from me!

March 24, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Wow what great service

Wow what great service, make you feel like you are the only claim they are dealing with. Really compassionate and knowledgeable team. cant speak highly enough, 5 star service.

March 13, 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Just fantastic

Just fantastic. Always helpful and a pleasure to deal with. Nina makes dealing with insurance a much easier process. She has been amazing.

March 11, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Highly Recommended

I have had nothing but very positive experiences with MEC UK Ltd. They have always been very professional, prompt, diligent and polite in all my interactions with them, particularly Mandy. I would highly recommend them as a health insurance agency.

March 6, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Excellent (and compassionate!) service

By its nature I have only ever accessed this service when I have had health worries and have therefore felt anxious, but Mandy Steadman has always been amazing at dealing with my enquiries and requests quickly, efficiently, and with care and compassion. I can't praise her highly enough. These things really matter when you're not feeling your best. Thank you, Mandy!

March 6, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

I’m having a hand operation.

I’m having a hand operation for a second time & the proses I’m experiencing with you guys is second to none..
fast efficient & very helpful.
Having Fieona McKinsey for the entire proses is reassuring.
Not going from 1 department to another.

February 21, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Extremely satsfied

Lisa was excellent and extremely helpful in resolving my issues.

February 18, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Mandy is very professional and…

Mandy is very professional and efficient. Found me a consultant quickly and convenient for my work or home addresses. Very professional and diligent and has a personable approach.
Thank you again Mandy.

February 10, 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

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