melodynecklace Reviews 

85
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AWFUL COMPANY FALSE ADVERTISING CONNING POEPLE OUT OF OUT THEIR MONEY!! CON ARTISTS!! don’t go any where near this company, emailed them over 8 times as wrong item was sent nothing like the one I or... See more

Rated 1 out of 5 stars

My daughter purchased a necklace on their website. She also mistakenly purchased 2 gift boxes (key punch error) The necklace did not look like the one on the website. The finish was off and looked i... See more

Rated 1 out of 5 stars

I purchased an item by mistake and immediately tried to cancel item. I contacted the company via email & messanger like 30 times in the past 2 days to cancel my order. Their fb will not allow comments... See more

Rated 1 out of 5 stars

Be sure you want your order. I canceled mine within 3 hours of placing it using their customer service email. Sent two more emails within 24 hours. Never got a reply. I finally went through PayPal... See more

Company details

  1. Jewellery Manufacturer

Written by the company

MelodyNecklace is a handmade jewelry gift store. They are dedicated to handcrafting personalized Necklace,Bracelet,Ring,Keychain and so on.They are committed to making exquisite jewelry according to your needs.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(85)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was having problems for 3 days trying…

I was having problems for 3 days trying to place my order. However, the last rep I spoke to was a Godsend! She was very knowledgeable and patient and eventually was able to help me complete my order. Please have your company compensate her with a raise or bonus for her exceptional work ethics, especially during these times of worker shortages. In the long term, your financial benefit to your workers will give them the reason to work hard and stay loyal to melody necklaces.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Love my ring

I found about this page from Facebook after going through its page I love a ring and I requested them to add two names on this ring I ordered in February and just today I got it delivered and I love it the two names I told them was of my twins boys

April 5, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

Thank you so much

Rated 1 out of 5 stars

Will Not Stand Behind Their Product

I ordered a bracelet for my granddaughter with an inscription in it. My granddaughter cherished it until it snapped in half one day after she had worn it very few times. She had it only a few months. She was heartbroken because she thought this would somehow hurt grammas feelings. I contacted Melodynecklace, sent them a picture of the bracelet and asked them for a refund. They would not issue refund. They would not stand behind their defective product. I should have read reviews before I purchased. I have seen them now and understand this company is a horrible place to order from. I have since ordered this product from another place that is likely a higher quality and this new place stands behind their products with guarantees if anything should happen. If I could give them a 0 rating, I would.

March 23, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

Hello,we will send you a new package.Jewelry may be exposed to chemicals if not properly cared for during wearing, resulting in fading, we will send you a new package, we are sorry for the inconvenience

Rated 5 out of 5 stars

Thank you for your help

Thank you for your help, I could not see when my package was, it was frozen or something. Not until you sent it to me. If I would of waited a day or two more it would of been here and I would not of had to bother you. I love it and cannot wait to give it to my girls

March 14, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

hello,please contact service@melodynecklace.com

Rated 5 out of 5 stars

Love, love, love!

I was super excited to receive my necklace from Melodynecklace Store in time for Mother’s Day, Beautiful and Quality is great. Looks just like the picture and customer service was top notch.. I had accidentally ordered two and they reached out immediately and resolved issue and the shiping is very fast. Very Recommend.

March 9, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

Hi,Leon.Thank you so much for your purchase and feedback.We are doing our best to make every guest satisfied. We are very glad that you are a happy customer.We offer 30% OFF for you next purchase discount code:30melody.Thank you again

Rated 1 out of 5 stars

Chinese company

Chinese company! Horrible customer service. Live chat has no response. Their Facebook page says there is a time difference for live chat. That isn't live chat. Didn't solve my issue and blocked me from message's. I was charged $46.00 and was blocked. Trash company

February 12, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

hello,Anca,We are truly sorry for the inconvenience.please contach service@melodynecklace.com.We will help you out

Rated 1 out of 5 stars

I’m only giving one star cause it won’t…

I’m only giving one star cause it won’t accept review without something

First of all I hate buying from China, it’s not right, I double check to make sure it’s an American product, but Dam-it, as soon as I click place order, I receive a text with Chinese writing showing they accepted my money

Website says it’s sent out in 2 days, WRONG!!!!
I place my order on Jan 21st, now it’s February 11th, and they say they just sent it out on the 7th.
WHERE IS MY NECKLACE!!!
It better not be a piece of crap when I get it!!!!!!!

February 11, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

hello,Keri,We are truly sorry for the inconvenience.we were on New Year Holiday from Jan.24th to Feb 8th. Now we are back in the office. All orders will be shipped out in turn

Rated 1 out of 5 stars

Can I give it zero stars?

Can I give it zero stars? This is the worst company, worst quality product and worst customer service I have ever encountered online, My order arrived, literally on a slow boat from a China. Promised before Christmas, it was late, but in COViD times I can accept that. It was poorly packaged, inferior quality. Really sad, sad merchandise. When I reached out to customer service, it took multiple emails. Then I was told that return postage is so expensive, maybe I would consider keeping the merchandise and accepting a discount on my next order. Fat chance. We learn from out mistakes and possibly can guide others to avoid the same. My loss, but maybe you can save yourself and shop elsewhere.

January 1, 2022
Unprompted review
melodynecklace logo

Reply from melodynecklace

hello,Susan,We are truly sorry for the inconvenience.please contach service@melodynecklace.com.We will help you out

Rated 1 out of 5 stars

I ordered a keychain/pendant for my…

I ordered a keychain/pendant for my Grandson on 12/12 and still haven't received it as of today 12/30 although the shipping indicates 6-9 day delivery. If I had known prior the company was in China, I would not have ordered it. DON'T BUY FROM THIS COMPANY!!!

December 31, 2021
Unprompted review
Rated 5 out of 5 stars

Very good experience; excellent quality

I ordered 3 personalized bracelets for my Granddaughters on November 19, 2021 for Christmas presents. After I placed the order and paid for it I saw all the negative reviews and got very nervous. VERY! I was pleasantly surprised when I received my order on December 2nd. The bracelets are BEAUTIFUL; heavy weight, great materials; beautiful detailing… just gorgeous. Funny that people tend to seek out ways to do negative reviews but not as much effort for positive feedback which is why I’m writing this; put a mind at ease.
I noticed I made an error on one of the names (Ans instead of Ana). I had to reorder it and have a new one made. They gave me a nice discount on price plus free shipping from China. All around, I love the bracelets and the people were pretty great too. I will definitely order from them again

December 2, 2021
Unprompted review
Rated 1 out of 5 stars

Do Not Purchase Quilling Kits from this Company

Don't not buy Quilling kits from this company. First of all, they are located in China and therefore there is no way to communicate with them. Secondly, their quilling kits do not include the right size of quilling paper strips. The strips are not wide enough (i.e. not tall enough after you place the strips on to the EVA foam board) and therefore the strips do not create a shadow on the board, which is how you create the illusion of colors onto the EVA foam board. Terrible company to deal with, which has been my experience with most companies in China. There are some good companies located in China, but this is not one of them.

September 25, 2021
Unprompted review
Rated 5 out of 5 stars

It took 4 months to get my bracelet

It took 4 months to get my bracelet, I was pretty upset about that, But my wife loved it that's the reason I gave them 5 stars it was the same bracelet that I ordered and it came in very good condition.Thank You!!

August 1, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a bracelet with charms on 29th…

Ordered a bracelet with charms on 29th May specifically for Fathers days which stated delivery 7-15 days. Here we are on 22 June! Nothing received and the tracking says it’s at the sorting office in London - disgusting seeming as it was advertised on Facebook specifically targeting those looking for Father’s Day gifts.

June 22, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look