MetaBank 

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See what reviewers are saying

Rated 1 out of 5 stars

Received 2, $50 gift cards in Jan 2024 as longevity award but balance remaining was only $2.80 on each card. My employer had bought these in the year prior but never activated or registered them, exp... See more

Rated 1 out of 5 stars

MetaBank uses two subsidardies called," Vanialla Cards and InComm" to settle disputes which are scam companies. No joke! Once you active a prepaid card with MetaBank fraudulent charges will appear ins... See more

Rated 1 out of 5 stars

They are horrible. Purchased prepaid gift card that was hacked and used by someone else before we could activate card. Called for refund but they wanted all our personal information which was neve... See more

Rated 3 out of 5 stars

I will give them a 3 stars for being a life-saver when I couldn't get a real checking account. Their elite card (no direct deposit required) works for approximately 63% of what you'd expect a debit c... See more

Company details

  1. Bank
  2. Financial Consultant
  3. Financial Institution
  4. Non-Bank Financial Service

Information provided by various external sources

MetaBank meets your personal and business banking needs, with checking, savings, loan, debit card, credit card, retirement planning and prepaid card services.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst company to bank with

Worst company to bank with. They don't protect you as a customer. Don't sent money to them or save with them if you don't want to lose the money you are sending. They don't take responsibility for the money you sent if a mistake is make or transfer and they don't honor the 30 minutes window to cancel and got refund until arbitrator on my DP stepped in to sort out my refund.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Beware, Hidden Charges On Visa Cards!

I received a Visa Reward Card distributed by MetaBank on behalf of Hain Celestial. When the card arrived on August 30, 2024 I wanted to confirm the available balance and it was missing $5.00 even though the card displayed the correct amount on the front. I called MetaBank to ask why and Briana informed me that the card had actually been activated in July 2023, and MetaBank charged a $2.50 Monthly Fee starting on the 13th Month since Activation (July 2024, August 2024 etc...) regardless of the actual Year that MetaBank mailed out the card. Apparently that is their Policy and they refused to do anything about it. So I called Hain Celestial and Cristiana said they were not aware that MetaBank was sending Old Pre-Activated cards but she would forward the issue to her Management Team for further investigation.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

It is clear that this organization

It is clear that this organization, 70 MetaBank, is taking advantage of the public and causing harm to innocent individuals. I am seeking advice on how to take action against this company and hold them accountable for their actions because they are awful. My photo !s áll you něęď

July 13, 2024
Unprompted review
Rated 2 out of 5 stars

Net Spend

They are with Net Spend, a company that is easy to hack. I had many problems with them. Now they won't let me have service. I was not my fault. They liked about being able lock the card until you need to use it. I went on Google and YouTube and couldn't find instructions

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Don't get ripped off

Received 2, $50 gift cards in Jan 2024 as longevity award but balance remaining was only $2.80 on each card. My employer had bought these in the year prior but never activated or registered them, expiration date is 2028. Apparently there is an inactivity fee of $2.95 a month which drained the cards even though they were never activated. Little wonder why their rating is so very, very low.

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

Used this prepaid card spendwell which…

Used this prepaid card spendwell which is a card provided by metabank. I had money being taken from my account and when I would call spendwell i was told the money wasn't actually taken from my account. And that was a lie cause who don't keep track of there money. This has happened on several occasions and my money was never returned to my account. I don't recommend this company to anyone. Liars and thieves is all they are

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

scam artists leave people alone

they called my son and my sister trying to say I owe money to they i called the umber that was given to me and it a firm stating that I owed this company money I was a prepaid card the people that I talk to said they was going to take me to court. this is a scam and some way they got ahold to my contact somehow please leave me alone I don't owe you nothing

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a visa gift card at target…

I bought a visa gift card at target then when I tried to use it for a purchase at a store the magnetic strip on the back was scratched. And the store was giving me a hassle about typing the card in. So I figured I could just reorder a new card that had a working strip on the back. So when I called the card had approximately $35 still on it. The card shows up to my house and has a $5.49 balance. Like what t f is this???? They just helped their self to my $30 bucks. Scam!!!!!

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Complete garbage card

Complete garbage card. It give an expiration date for April 2030 but uses up the entire balance ($40 from a rebate or promo) in fees.
I'm annoyed that I have to give 1 star just to write a review, it deserves zero stars.

January 7, 2024
Unprompted review
Rated 1 out of 5 stars

Unsatisified

I was given a card, put it in my wallet and forgot about it. Almost a year later I try to use it and it had 0 balance. Someone?? had the number. Phony.
Garbage.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

never buy this trash

I got gifted a visa gift card and noticed it didnt work online, and you could associate a zip code or address to it. I contact support, they dont help and are trashy. I contact visa support as well, and they just tell me to go to METABANK support, which i already did. This card is so ASS and unusable to me basically. 0/10 if i could.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

I am very pleased with MetaBank

I am very pleased with MetaBank. I have been ripped off to the tune of USD$200K by UpTrendCenter and I am extremely cautious after that experience. MetaBank has NEVER pressed me to make more deposits (unlike UpTrend that constantly pressured me for more money). The staff at MetaBank (particularly Jeremy Northwood and Ken Robertson) have been friendly, professional and fully engaged in me as a customer. I tested them for ease of withdrawal (again unlike UpTrend which NEVER made withdrawals possible) and was completely satisfied with the ease and speed that the withdrawal process happened. MetaBank uses AI technology and I'm amazed at the way this tool works. As with any investment company - check them out for yourself before making a small investment to make sure you're safe. I don't have all my eggs in the MetaBank basket, I also deal with Fortrade and SimpleWealthFX. I'm satisfied with both of those other alternate platforms. But I think I'm going to move all my trading to MetaBank at some point. Their platform is easy to navigate. It's fast and accurate. But do yourself a favor and RUN AWAY FROM UPTREND AS FAST AS YOU CAN!!!!!

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

THEY WILL CLOSE YOUR ACCOUNT FOR NO REASON

They are the bank that work alone with NetSpend. They will close your account for anything. No warning no nothing. You will no longer have access to your information nor bank statements. That's not good business. You will try to log in and it states there is a problem with your account and give you a number to call. Then they will say your account has been closed. I've been with them for over 7 years.

November 8, 2023
Unprompted review

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