I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more
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Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more
DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more
Company replied
The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more
Company details
Written by the company
Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.
Contact info
275 Swan Street, 3121, Richmond, Australia
- (03) 7009 1166
- info@metro-baby.com.au
- metro-baby.com.au
3.1
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is the 3 rd miffy lamp I have…
This is the 3 rd miffy lamp I have ordered through metro baby they have the best prices and delivery very efficient
April 7, 2022
Reply from Metro Baby
Hi Glenys, we absolutely adore the Miffy night light range and glad you enjoy them too! Metro Baby Team :)
Professional & honest advice and…
Professional & honest advice and friendly service when we went in looking for a rocking baby bouncer for a friend.
March 27, 2022
Unprompted review
Reply from Metro Baby
Hi Carl, thank you for your kind words. Our staff do their best to help our customers and happy to hear that they could help you out! Metro Baby Team :)
My favourite baby store
Have purchased from this store on many occasion. I love it that they stock a good range if quality baby products and good enough for my baby princess. Their service is excellent with Jessica responding to my questions almost immediately. Goods are delivered to my door step and always in good condition. I cannot recommend them more for anything your baby need.
March 22, 2022
Unprompted review
Reply from Metro Baby
Hi Verso, thank you for your kind words and we're happy to hear Jess could help you with your queries. We hope to see you again soon at our new store in Richmond! Metro Baby Team :)
Amzing products and excellet service
Amzing products and excellet service. Our order was promptly delivered without issues or delay. Wide range of products from all over the world and they stock some hard to find items in Aus
March 20, 2022
Unprompted review
Reply from Metro Baby
Hi Tim, we're glad your order arrived quickly and happy to hear your enjoy our unique product range! Metro Baby Team :)
Our go to baby store
Great products, great service. Go to for our baby needs.
March 18, 2022
Unprompted review
Reply from Metro Baby
Thank you Roger! Metro Baby Team :)
Fantastic team and quick serve at…
Fantastic team and quick serve at metrobaby!!All quality products and unique range you can’t get elsewhere !
March 18, 2022
Unprompted review
Reply from Metro Baby
Thank you Hyunjo, we're glad you enjoy our product range! Metro Baby Team :)
Unique range of baby products with fast shipping
Great unique range of baby products with fast shipping.
March 18, 2022
Unprompted review
Reply from Metro Baby
Hi Alex, we're glad you like our range and were happy with the shipping of your products! Metro Baby Team :)
The best baby gifts
The best baby gifts, definitely my go to and one stop shop. Great customer service to boot.
March 18, 2022
Unprompted review
Reply from Metro Baby
Hi Jac, thank you for your kind words! We hope to see you again soon. Metro Baby Team :)
Experience was pleasant and shipping…
Experience was pleasant and shipping was quick. Definitely recommend them for buying baby products!
March 16, 2022
Unprompted review
Reply from Metro Baby
Hi Michelle, we're happy to hear you had an enjoyable shopping experience with us! Metro Baby Team :)
Fast delivery and great products
Always fast delivery and great, unique product range!
March 16, 2022
Unprompted review
Reply from Metro Baby
Thank you and we're glad you had a nice shopping experience with us. Metro Baby Team :)
Had a great experience shopping for our…
Had a great experience shopping for our first child. Staff very knowledgable and was able to get everything we needed!
March 15, 2022
Unprompted review
Reply from Metro Baby
Hi Sean, thank you for your kind words and we're glad our staff could help you! Metro Baby Team :)
The best one stop shop for all things…
The best one stop shop for all things baby. Love all the brands they stock. Super quick delivery and great service!
March 15, 2022
Unprompted review
Reply from Metro Baby
Hi Angela, thank you and we're happy to hear your like our unique range of products! Feel free to see everything in person at our new store in Richmond! Metro Baby Team :)
Metro Baby is a great place to shop for…
Metro Baby is a great place to shop for baby products. I have shopped here many times and they have a wide range of baby products. Great customer service and I recommend this store to all mums and any other person looking for quality baby products.
March 15, 2022
Unprompted review
Gorgeous products
Gorgeous products that I have not seen elsewhere. I'm really happy about the quality, service and price of the products. I'll sure buy again.
March 15, 2022
Unprompted review
Warm customer experience
Wide range of selection, very warm customer experience! Would definitely shop there again 5/5
March 15, 2022
Unprompted review
Great selection of baby products and good customer service!
Metro Baby has a great range of baby products. The various items that I bought were of good quality, and I was pleased with their customer service. Would highly recommend :)
March 14, 2022
Unprompted review
Some of their items are exclusive
Some of their items are exclusive. Great quality, great range of brands, and their website is easy to browse.
March 14, 2022
Unprompted review
New dad's favourite site
As a new dad I had no idea where to start and what to get for my baby, luckily I was recomended metro baby and I have been a loyal customer since! I find everything I need plus more on this site - they offer quick delivery and great customer service!
March 14, 2022
Unprompted review
A friend of mine recommended Metro Baby…
A friend of mine recommended Metro Baby to me and it has been a place to go for me. Great range of products & staff are extremely knowledgeable. They are always willing to do extra & beyond to help whenever they can. Can't wait to check out their new shop next weekend!
March 14, 2022
Unprompted review
Reply from Metro Baby
Thank you Mai, we're glad our staff could help you out. Please feel free to visit our new store at 275 Swan Street, Richmond 7 days a week! Metro Baby Team :)
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