I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response. Metr... See more
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Delivery was faster than promised. I would have preferred the item be put in a box even though it has its own, because it is a baby registry gift, and the Australia Post parcel sticker is stuck on it.... See more
DON'T EVER BUY FROM THESE PEOPLE! HORRIBLE CUSTOMER SERVICE! NASTY PEOPLE! This car seat was never opened. I explained this numerous times. Still sealed in box. I organized the Uber myself. The sto... See more
Company replied
The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to b... See more
Company details
Written by the company
Metro Baby is Australia's one-stop baby shop. We pride ourselves on exceptional customer service and a comprehensive range of products for your baby. We stock only a curated selection of specialty baby products, from prams and cots to baby bottles, milk formula dispensers and play mats. Our buying team consists of Mums that have been through the often overwhelming process of selecting the most ideal products for your baby's needs. At Metro Baby, we hope to pass on our knowledge and experience to our customers so you get your choices right the first time. Many of our products are stocked exclusively by Metro Baby and will not be available at other baby goods retailers. The team at Metro Baby takes great great pride in our hand-picked selection of products to ensure a happy Mum and bub! Please feel free to ask us any questions at hello@metro-baby.com.au or call our customer service team on 03 7009 1166.
Contact info
275 Swan Street, 3121, Richmond, Australia
- (03) 7009 1166
- info@metro-baby.com.au
- metro-baby.com.au
3.1
Average
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Amazing baby store
Amazing baby store! Extensive range with great quality products! Their website is so easy to use and can’t wait until they open up the retail store in Richmond!
March 14, 2022
Unprompted review
Reply from Metro Baby
Hi Sam, we're glad you love our range of products! We have opened our store at 275 Swan St, Richmond so please feel free to come in and say hi! Metro Baby Team :)
Surely one stop shop for babies and…
Surely one stop shop for babies and toddlers products. Been going back to get gifts for family and friends kids. High quality of products with friendly and helpful staffs. Highly recommended!
March 14, 2022
Unprompted review
Reply from Metro Baby
Hi Rose, we're glad you and your family like our products. We hope to see you again in-store soon! Metro Baby Team :)
Great price and quality selections
Love the baby item selections especially the nursery furnitures and quality items for newborn.
March 14, 2022
Unprompted review
Reply from Metro Baby
Thank you Val! Metro Baby Team :)
Metro baby Experience
Really enjoyed the Metro baby online shopping experience! Wide range with great quality products!
So many great ideas for upcoming baby showers, and baby birthday gifts!
Fast delivery, packaging and updates too!
March 14, 2022
Unprompted review
Reply from Metro Baby
Thanks Shaun, thank you for your kind words and we're glad you found some nice gifts at our store! Metro Baby Team :)
Amazing products and customer service!
Amazing products! I needed a last-minute baby gift and the Metro Baby team were super helpful and fast-tracked my order, so i received it on time! 100% recommend!
March 14, 2022
Unprompted review
Reply from Metro Baby
Thank you Esther, we're glad you had a great experience with us! Metro Baby Team :)
Metro baby has a great range of…
Metro baby has a great range of products and gift ideas. They are always releasing new products.
March 14, 2022
Unprompted review
Reply from Metro Baby
Thank you Hoa, we take great pride in our product range and we're glad you appreciate it! Metro Baby Team :)
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