Staff are superb, Sarah booked a holiday for me yesterday with Rivera, all very efficient. Always use Chepstow branch, exceptional help and service 👍
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Staff are superb, Sarah booked a holiday for me yesterday with Rivera, all very efficient. Always use Chepstow branch, exceptional help and service 👍
Company replied
We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more
Company replied
A very efficient service provided. We had already found a holiday online and the rep checked all the details and processed all that was needed. Friendly and knowledgeable.
Company replied
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who un... See more
Company replied
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AS ALWAYS A PLEASURE VISITING CHEPSTOW BRANCH AS THE STAFF ESPECIALLY RHI ARE ALWAYS SO HELPFUL AND INFORMATIVE

Reply from Miles Morgan Travel - Chepstow

Reply from Miles Morgan Travel - Chepstow
Friendly efficient team who really know their stuff. There’s no rush, they take time to look at all the options and find you the best fit holiday. Makes choosing a holiday a wonderful experience

Reply from Miles Morgan Travel - Chepstow
All the staff are always very friendly and they take all the stress out of booking a holuday.we have recently done a adventure holiday ,and on return booked another big trip with them.,cant reccommend them enough.

Reply from Miles Morgan Travel - Chepstow
Excellent Friendly Professional Prompt service from all staff, including after sales service.
Would highly recommend.

Reply from Miles Morgan Travel - Chepstow
Very friendly and helpful staff no hard sale would use them again

Reply from Miles Morgan Travel - Chepstow
The very polite, helpful staff.
Rhiannon was the young lady who I saw a few times.
She was very helpful and patient.

Reply from Miles Morgan Travel - Chepstow
Why on earth would anyone want to book a holiday on line when you can get such a helpful experience with the team at Chepstow ??
Catherine had been such a great help to me in booking a holiday for our family of twelve people - she has smoothed out all the problems and been incredibly helpful whenever a new problem has arisen….which with a spread out family was often. To be fair - all the staff at Chepstow have been brilliant -even if it was not “their” booking -they acted as a team.
If I could have given ten stars, then I would have.
I rarely write reviews-so for me to do so is quite exceptional.

Reply from Miles Morgan Travel - Chepstow
Rhiannon was very helpful with our enquiries, great suggestions, when we changed our minds a couple of times it was no problem. A very smooth process, great communication, thank you. We can't wait for our holiday now.

Reply from Miles Morgan Travel - Chepstow
Very impressed with the service we received from Rhiannon at the Chepstow branch. She has booked a few holidays for us now and received excellent service each time. Will definitely be booking with Rhiannon again.

Reply from Miles Morgan Travel - Chepstow
A great service from start to finish. Rhiannon carried out extensive research to ensure that we booked the correct destination after exploring multiple options for us. As a seasoned traveller herself, she understood what we wanted from our holiday. She was totally professional; just like Miles Morgan.

Reply from Miles Morgan Travel - Chepstow
The staff at the shop care, and try hard to get the holiday that suits me.

Reply from Miles Morgan Travel - Chepstow
Great service.friendly, informative and listened to our thoughts and wishes.

Reply from Miles Morgan Travel - Chepstow
Excellent service. We have used Miles Morgan in the past and have always had good service

Reply from Miles Morgan Travel - Chepstow
The agent booking my holiday very professional in manor and duty lovely

Reply from Miles Morgan Travel - Chepstow
All our queries were answered quickly. Nothing we asked was too much trouble.

Reply from Miles Morgan Travel - Chepstow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.