Miles Morgan Travel - Chepstow Reviews 

319
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff are superb, Sarah booked a holiday for me yesterday with Rivera, all very efficient. Always use Chepstow branch, exceptional help and service 👍

Company replied

Rated 5 out of 5 stars

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more

Company replied

Rated 5 out of 5 stars

A very efficient service provided. We had already found a holiday online and the rep checked all the details and processed all that was needed. Friendly and knowledgeable.

Company replied

Rated 5 out of 5 stars

Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who un... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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4.9

All reviews

(319)

3,140 reviews in the last 12 months

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Rated 5 out of 5 stars

Information about a Caribbean cruise and to exchange money for euros.We initially visited the branch to get…

We initially visited the branch to get euros and maybe enquire about a Caribbean cruise we had seen online.
Your agent Rhian helpfully gave us all the information we required and was so helpful we unexpectedly decided to book there and then.such good service.
This is the second cruise I have booked at this branch.The information and service is so helpful.

January 17, 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon

Rated 5 out of 5 stars

The person who dealt with our enquiry…

The person who dealt with our enquiry and booking of our holiday was extremely helpful. We felt confident that we were given all the information we needed to make our decision.

January 16, 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Excellent Service

Staff are pleasant and very well informed happy to help and answer all questions always looking to find you a good deal with in your budget

January 6, 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your flights!
Kind regards
Ellie

Rated 3 out of 5 stars

I’m not sure staff are fully aware of…

I’m not sure staff are fully aware of how to tie up all the parts of booking a cruise with accessible needs

January 4, 2026
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Reply from Miles Morgan Travel - Chepstow

Good morning,
Thank you for taking the time to share your feedback.
I have tried to reach you by phone to discuss the points you raised and would still welcome the opportunity to speak with you directly, so please do get in touch if you can.
As you will have seen from our many Trustpilot reviews, we are committed to providing excellent customer service, and I am genuinely sorry that your experience has not reflected this on this occasion.

I do hope we can move forward positively, and I would be more than happy to discuss any outstanding concerns with you directly.
Kindest regards,
Catherine Scott
Branch Manager

Rated 5 out of 5 stars

Great service

Great service. Extremely helpful, polite and informative. Our query was dealt with promptly.

December 28, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon

Rated 5 out of 5 stars

Holiday booking for my Grandsons wedding

Ellie in the Chepstow shop made the whole process pleasant and efficient. Nothing was too much trouble even when I had to make some changes to my original enquiry. Ellies patience made the whole process easy.
A lovely young lady.

December 2, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your kind words Mrs Parry. It was a pleasure to help you get this booked for your Grandson's wedding! Kind regards
Ellie

Rated 5 out of 5 stars

Ellie. Great as always.

Ellie, as usual, was great at describing the holiday that we booked, spending as much time as we wanted to make a decision.

December 3, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Ellie

Rated 5 out of 5 stars

Quickly & Efficiently

My purchase was dealt with quickly and efficiently…what more can you ask for?

November 29, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Team Chepstow xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Rhiannon was knowledgable and very helpful.

November 28, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Sarah

Sarah, in the Chepstow office was extremely helpful knowledgeable and patient. e

November 22, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Sarah

Rated 5 out of 5 stars

Excellent service

Friendly, efficient and knowledgeable

November 22, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Ellie

Rated 5 out of 5 stars

Very helpful!

The Chepstow branch staff were really helpful in helping us decide on our holiday to Malta. We were provided with options, and then were able to make adjustments for us. Requests for confirmation on some details were responded to promptly.

November 12, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your holiday.
Kind regards
Rhiannon

Rated 5 out of 5 stars

Great service

Great service, very helpful, would definately recommend.

November 18, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you very much for your lovely feedback, it was a pleasure helping you get your holiday booked. Many thanks Sarah

Rated 5 out of 5 stars

Catherine has worked with me listened…

Catherine has worked with me listened to my preferences and provided a range of options for my travel. Catherine has excellent communication skills. She is knowledgeable, pleasant and very helpful. Thank you Catherine.

November 6, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you so much Jim, it has been an absolute pleasure helping you with your holiday plans! I'm looking forward to working on more for you in the future! Many thanks Catherine

Rated 5 out of 5 stars

Freindly,profesional

Freindly,profesional. Can't speak highly enough of the service I received.

October 31, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
It was a pleasure to book your holiday.
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Sarah and her colleague were excellent…

Sarah and her colleague were excellent in arranging the 1st Holiday for 15 years for my recently bereaved Father. So empathetic and understanding whilst being professional at all times. THANK YOU 🙏

November 2, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure booking your dad's holiday!
Kind regards
Sarah

Rated 5 out of 5 stars

The agent ( Catherine ) was very…

The agent ( Catherine ) was very personable, knowledgeable and never once tried too push me into purchasing other items.

The follow up telephone calls were a very nice touch.

Highly recommended.

October 11, 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Catherine

Rated 5 out of 5 stars

Ellie from Chepstow was brilliant

Ellie from Chepstow was brilliant. She investigated several options for our cruise holiday and answered our many questions comprehensively. Thank you!

October 22, 2025
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Reply from Miles Morgan Travel - Chepstow

You are very welcome Mrs Taplin, it was a pleasure to book your holiday again.
Kind regards
Ellie

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