Miles Morgan Travel - Chepstow Reviews 

322
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more

Rated 5 out of 5 stars

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking

Rated 5 out of 5 stars

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(322)

3,165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite very helpful and great knowledge…

Polite very helpful and great knowledge did not rush us and sold us a good product exactly what we were looking for and good follow up.we were looked after by the manager great experience but most of all she listened to us and that’s important looking forward to our holiday.

September 18, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
It was a pleasure to book your holiday.
Kind regards
Catherine

Rated 5 out of 5 stars

Excellent

Excellent! Catherine in Chepstow has gone out of her way to be patient and helpful throughout our booking process.

September 13, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your kind review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Excellent service

Excellent service. A level of expertise we have come to expect from your company. Very helpful and supportive staff and we were made to feel very welcome. Thank you and we will return

September 12, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you so much for your kind words, I look forward to helping you book your next holiday. Kind regards, Catherine

Rated 5 out of 5 stars

Excellent service

Excellent service

I booked two holiday one a lovely villa holiday in Cyprus

The second a cruise for myself . I had specific requests that I wanted. The team found my a holiday that suited me and keeping me informed along the way.

September 6, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Im so glad we managed to find the perfect holidays for you. Kind regards, Ellie

Rated 5 out of 5 stars

Very professional and nice to speak to

The staff at the shop were very friendly, helpful and professional.

August 31, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you, it was great to be able to help you with your booking. Kind regards, Catherine

Rated 5 out of 5 stars

Helpful friendly and knowledgeable…

Helpful friendly and knowledgeable staff. This is the third holiday we have booked we can't fault the attention to detail and service

August 29, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

It is always a pleasure booking your holidays :) Kind regards
Ellie

Rated 5 out of 5 stars

My friend and I looked at a holiday…

My friend and I looked at a holiday which we thought was for next year. Only to find it was for May this year. Ellie in Chepstow went through every cruise line until she found something she thought we would enjoy. Thank you Ellie for your time and thoughtfulness.

August 27, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

I am so glad we managed to find the perfect cruise for you. I really appreciate your kind words and look forward to booking your next one! Kind regards, Ellie

Rated 5 out of 5 stars

very good service

Friendly, helpful staff.

August 19, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for booking with us again, kind regards Rhiannon

Rated 5 out of 5 stars

Rhiannon was very very helpful and made…

Rhiannon was very very helpful and made booking my holiday really easy. Thankyou

August 16, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you so much for your kind words. I hope you are looking forward to your upcoming holiday to Gran Canaria.
Kind regards
Rhiannon

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff.

August 17, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Miles Morgan review

Chepstow miles Morgan. the staff were amazing, very efficient and looked after me .

August 7, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It is always a pleasure to book your holidays!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

All staff are friendly ,helpful

All staff are friendly ,helpful, always welcoming, nothing is too much trouble.

July 30, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Team Chepstow

Rated 4 out of 5 stars

Greek Isles cruise

Efficient Service.Patient, Good Listener
picking up on our choice of Holiday.

July 31, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Excellent staff at Chepstow

Staff were very helpful and found what we needed

July 26, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Jade

Rated 5 out of 5 stars

Very pleased with the service we…

Very pleased with the service we received from Miles Morgan. From our first walking in we were warmly greeted and the team were keen to help us find a cruise which not only fitted our budget but our needs also .Special mention for Jade Evans Chepstow branch who is a credit to your business. Can highly recommend.

July 22, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely words, it was a joy to book your holiday. Regards Jade

Rated 5 out of 5 stars

the staff in chepstow are always ready…with a smile.

the staff in chepstow are always ready with a smile ,to guide you to the right holiday for you ,it shows it works,as we already booked our third holiday with Miles morgan.

July 20, 2025
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely words, it was a joy to book your holiday. Regards Jade

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look