Meg was very helpful and knowledgeable. This will be our first cruise. We had intended just to make initial enquiries but Meg convinced us - so we booked. Many thanks to Meg
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We would really recommend Joanne at Malmesbury branch as nothing is to much trouble, she is alway more than happy to meet our needs and help with any worries or problem. We always have a good laugh w... See more
Company replied
Irl face to face chats rather than all online were refreshing and helpful. We also liked the fact that we are supporting a local business. Meg was incredibly helpful and we really appreciate the hard... See more
Company replied
I found everything and everyone extremely helpful. Tanya found the holiday that I required and the right dates and times. I would certainly recommend your company to a friend.
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
1 Market Cross, SN16 9AS, Malmesbury, Wiltshire, United Kingdom
- 01666 824801
4.9
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always have excellent service from…
Always have excellent service from Miles Morgan Malmesbury. They work very quickly and very professionally.
June 11, 2026
Reply from Miles Morgan Travel - Malmesbury
We truly appreciate your wonderful feedback. Thanks you
Miles Morgan travel experiences
My Family and I have been using the excellent services of Miles Morgan since we moved into Malmesbury nearly twenty years ago! Jo and her Colleagues have provided us with sound travel advice during the bi- or tri-annual planned trips to South Africa and abroad. They have been consistent in ironing out any potential "hick-ups", and ensuring the necessary timeous documention for a safe and trouble free passage!. We have committed ourselves to avail ourselves to their excellent services.
June 16, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for your wonderful review! We are so pleased to hear that we have consistently provided great service for your family's trips. We appreciate your loyalty and look forward to assisting with many more trips :)
As ever Joanne listened …
As ever Joanne listened to our requirements and produced a short list of options, from which we were able to make a final choice
May 23, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for your wonderful feedback!
Jo was a fantastic help.
Jo was really patient with my continuous change of plans and locations and always offered several suggestions and ideas of how to get the best out of budget and location.
Would use again.
May 31, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for your kind feedback. I'm really glad I found you something you are pleased with to celebrate your birthday. I hope to see you again soon.
Simply the best by miles
Top class professional, knowledgeable members of staff delivering my needs in a most friendly and genuinely caring manner. 100%!!
May 21, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for the kind feedback! I'm glad we were able to help you get something booked.
Reply from Miles Morgan Travel - Malmesbury
Oh thank you so much for this lovely feedback. I always love helping you get your cruises booked :)
Reply from Miles Morgan Travel - Malmesbury
Thank you for the lovely feedback. We always love helping you both :)
6/5/26 Good communication friendly and…
6/5/26 Good communication friendly and helpful,one didn't feel rush I had the young lady's full attention , which was helpful. I highly recommend this Travel agency in Malmesbury thank you
May 7, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for your lovely feedback! We appreciate you booking with us :)
Great staff
Both Joanne and Meg have a lot of patience and sort all problems as soon as possible.
April 29, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for the lovely feedback. It's always a pleasure to help you both
Friendly and efficient service
Friendly and efficient service. Felt like a valued customer. Fast response and excellent communication.
April 15, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for the lovely feedback, I'm glad we could help you get something booked.
Support local businesses.
The travel agents were extremely helpful and courteous. All requested travel information and arrangements were dealt with in a very professional manner. Highly recommended.
April 8, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you very much, we really appreciate you booking with us.
Reply from Miles Morgan Travel - Malmesbury
Thank you both, We appreciate you taking the time to share your feedback. :)
I always have a great experience…
I always have a great experience booking a holiday or flights with them. Meg, Jo &
Tanya are friendly, knowledgeable & always willing to help & go that extra mile with suggestions to make our holiday even better for us.
March 22, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for the lovely feedback! It's always a pleasure to help you with your holidays :)
Reply from Miles Morgan Travel - Malmesbury
It's always a pleasure Mrs Towl :) Thanks for your support.
Joanna listens and always comes up with…
Joanna listens and always comes up with suggestions that reflect our taste. I love her attention to detail. She has been responsible for some very successful holidays . Thank you.
No
March 5, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you, I appreciate your feedback, That is really kind of you.
Reply from Miles Morgan Travel - Malmesbury
Thank you for leaving lovely feedback
Brilliant service as usual
Brilliant service as usual from Meg & the team in Malmesbury.
February 21, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you so much, it was lovely to see you both and get you sorted :)
Madeira in September
We dealt with Joanne in the Malmesbury office.
Excellent service in suggesting places and in particular, hotels that fitted the brief we gave her and speedily making any changes we discussed.
Would recommend.
(Hopefully feel the same way after the holiday!)
February 18, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you so much for your kind feedback
The staff are friendly all the…
The staff are friendly all the information I needed was sent to me promptly and booking over the phone was simple an quick saving me a journey.
February 15, 2026
Reply from Miles Morgan Travel - Malmesbury
Thank you for taking the time in leaving such kind feedback.
Joanne in Malmesbury always makes…
Joanne in Malmesbury always makes booking easy even when I keep changing my mind!
February 11, 2026
Reply from Miles Morgan Travel - Malmesbury
You're always a pleasure to book Mrs Williams! Thank you for booking booking again with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.