Miles Morgan Travel - Malmesbury Reviews 

139
TrustScore 5 out of 5

4.9

1 Market Cross, SN16 9AS Malmesbury, Wiltshire, GB


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Rated 5 out of 5 stars

Meg was very helpful and knowledgeable. This will be our first cruise. We had intended just to make initial enquiries but Meg convinced us - so we booked. Many thanks to Meg

Rated 5 out of 5 stars

We would really recommend Joanne at Malmesbury branch as nothing is to much trouble, she is alway more than happy to meet our needs and help with any worries or problem. We always have a good laugh w... See more

Company replied

Rated 5 out of 5 stars

Irl face to face chats rather than all online were refreshing and helpful. We also liked the fact that we are supporting a local business. Meg was incredibly helpful and we really appreciate the hard... See more

Company replied

Rated 5 out of 5 stars

I found everything and everyone extremely helpful. Tanya found the holiday that I required and the right dates and times. I would certainly recommend your company to a friend.

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 1 Market Cross, SN16 9AS, Malmesbury, Wiltshire, United Kingdom

  • 01666 824801

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

very good, speedy professional communication

February 9, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for the feedback Rose, it was great to help you :)

Rated 5 out of 5 stars

I rang the travel agent with a wish…

I rang the travel agent with a wish list. Within a couple of hours I was emailed several options. I picked one and I go on holiday Sunday. All very efficient and friendly

February 10, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for the lovely feedback. I'm so glad we were able to help you with your holiday :)

Rated 5 out of 5 stars

Listened carefully to what we wanted…

Listened carefully to what we wanted from our trip. Provided a draft proposal package. Adapted the proposal to suit our requirements. Patient and helpful.

February 6, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for the lovely feedback. It was a pleasure to help you plan such a fab trip

Rated 5 out of 5 stars

Trip to Australia

Tanya and Meg were extremely helpful in arranging our trip to Australia. Both were very patient and friendly.
We couldn’t have asked for a better service.

February 1, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for the kind feedback, it was a pleasure to help you get something booked :)

Rated 5 out of 5 stars

Helpful

As always, very helpful, pleasant and professional

February 7, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for taking the time to leave lovely feedback. Its always a pleasure :)

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. After visiting the office a few times and discussing our requirements, we found exactly what we were looking for.

February 1, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for your lovely feedback, I'm glad we were able to help you with your holiday :)

Rated 5 out of 5 stars

A five star experience

I am fortunate to have three wonderful holidays to look forward to this year. A tour of Norway, Spain and Southern India. All of them booked in January at Miles Morgan Travel, Malmesbury. Many thanks Joanne and Meg for your friendly, faultless service. We are so lucky to have your expertise in our beautiful town. If you have plans to go away on holiday I recommend using the services of Miles Morgan Travel. You won't be disappointed.

January 23, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you Alison. We appreciate you booking with us. See you soon :)

Rated 5 out of 5 stars

Great service n customer care

The manager was very helpful n clear n couldn't do enough for us

January 16, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thanks so much for the feed back Lee :) It was a pleasure to help you get something booked

Rated 5 out of 5 stars

The complete experienc e

The people, the assistance, the efficiency all combine to make working with Miles Morgan a delight.

January 22, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you. It's always a pleasure in booking your trips :)

Rated 5 out of 5 stars

Meg &Jo always look after us to get the…

Meg &Jo always look after us to get the cruise booked. We never hesitate to go back as they are so helpful. Brilliant.

January 6, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you so much, that is lovely feedback. We always enjoy looking after you and getting you booked :)

Rated 5 out of 5 stars

Very friendly

Very friendly, very efficient and understood our requirements perfectly

January 6, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you for your lovely feedback, it's always a pleasure to help you

Rated 5 out of 5 stars

Excellent customer service

Meg is so knowledgeable and helpful. She knew hotels, locations and everything about flights, insurance, transport at resorts and airports. She coupled sound factual advice with personal experience to support what she said. Excellent customer service. Our visited was promptly followed up with emails confirming our discussions.

January 4, 2026
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Reply from Miles Morgan Travel - Malmesbury

Thank you so much for such lovely feedback. It was so nice to see you both again and help you with your plans x

Rated 5 out of 5 stars

Tania was v busy but v helpful

Tania was v busy but v helpful. She gave us all sorts of options at competitive prices. Thank you

December 30, 2025
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Reply from Miles Morgan Travel - Malmesbury

Thank you for booking with us, we really appreciate it :)

Rated 5 out of 5 stars

Excellent service

Tanya has been excellent. Her communication and diligence in asking all the correct questions and gathering all the information she needed has been great. It’s very nice to know that our booking has been made and everything is being taken care of, giving me huge piece of mind. Thank you Tanya.

December 9, 2025
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Reply from Miles Morgan Travel - Malmesbury

Thank you for your lovely feedback! I really enjoyed helping you with your trip, thank you for booking with me! x

Rated 5 out of 5 stars

Tanya in the malmesbury shop helped us

Tanya from malmesbury was very helpful in organising our trip to Australia and then further on for one of us to America. A lovely polite young lady.

December 9, 2025
Miles Morgan Travel - Malmesbury logo

Reply from Miles Morgan Travel - Malmesbury

Thank you so much for your lovely feedback. It was a pleasure to help you with your trip

Rated 5 out of 5 stars

Jo and Meg have been fantastic as…

Jo and Meg have been fantastic as always. Lots of well researched options that show a clear understanding of our needs.

November 30, 2025
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Reply from Miles Morgan Travel - Malmesbury

Thank you both!! We appreciate your kind feedback. It's always great to book you :)

Rated 5 out of 5 stars

5* service

Both Tanya and Meg were very helpful, quickly understanding the type of holiday we wanted to book. Tanya was fast and efficient in locating and booking our choices

November 7, 2025
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Reply from Miles Morgan Travel - Malmesbury

Thank you so much for your lovely feedback and for booking with us again. We really appreciate it :)

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