Jade was very helpful and knowledgeable. The overall support was great and we quickly identified and booked a vacation within budget, on the dates we needed and with no hassle. Will be asking Ja... See more
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Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
Company replied
As usual our dealings with Clare has been exceptional. She listened to our requirements on what would be the ideal holiday for us and she found exactly what we were looking for. A very friendly envir... See more
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Thanks to Michelle for arranging our last minute holiday to Kefalonia. She was very helpful in finding out what we wanted and super patient in exploring all options for us until we found a great match... See more
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Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom
- 01600 715736
4.9
Excellent
138 reviews
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Great and prompt service
March 12, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you for your comments. Kind Regards Clare
Easy experience
Staff were informative, offered good advice with very helpful suggestions.
Easy conversations and friendly.
March 5, 2026
Reply from Miles Morgan Travel - Monmouth
It was a pleasure booking your holiday. Regards Jade
nostalgic Nile tour
Fantastic tour.Brilliant service even though Monmouth store closed .Clare and team still dealt with everything
March 4, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you for your comments. I'm so glad you thoroughly enjoyed your tour. See you soon in our newly refurbished shop. Kind Regards Clare
Excellent service
Excellent service
Clare at Monmouth is very knowledgeable ,and helped with our first rver cruise booking.
We have booked holidays with them before,and have aways had a good experience .
March 3, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words. I'm so pleased I could help and I'm sure that once you have experienced River Cruising you will be delighted.
Favourable experience Clear efficient and confident service…
Clear efficient and confident service with economic costs. Full explanation of what the holiday entailed.
February 5, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you for your review.
Regards,
MMT Monmouth.
Nothing was too much trouble for…
Nothing was too much trouble for Michelle at Monmouth/Ross. Even when we found a better deal she price matched. We have used MM for many years now and will continue to do so. Already booked our next holiday and looking for 2027 too.
January 31, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you for your feedback, it was a pleasure to book your holiday and look forward to hearing all about it
Michelle Timewell was very professional…
Michelle Timewell was very professional friendly and made our booking process very easy. Answered all our queries could not ask for better service.
January 29, 2026
Reply from Miles Morgan Travel - Monmouth
Was a pleasure to book your holiday. Thank you for the lovely feedback
Thoroughly impressed with the service…
Thoroughly impressed with the service that we received from Jade at the Monmouth branch. She is always able to identify our needs and she is spot on with her advice. Booking the holiday(s) with her has been a pleasure and she takes time to research our holiday destinations for us; her prep is exemplary. Thank you.
January 27, 2026
Reply from Miles Morgan Travel - Monmouth
Thank you so much for your lovely words! It is always a pleasure booking your holidays and I love hearing all about them! Regards Jade
Very helpful no worries at all with…
Very helpful no worries at all with trips Great .
January 16, 2026
Reply from Miles Morgan Travel - Monmouth
So excited that you have decided to join us on our group holiday to Malta in May. Many thanks Clare
Reply from Miles Morgan Travel - Monmouth
Thank you for your review! - Team Monmouth
Superb personal service as always
Superb personal service as always- we feel known as a couple, not just as customers. All the details of the holiday are handled smoothly and professionally.
December 5, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind review Regards Michelle
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind review Mr Morgan always a pleasure booking your holidays. Regards Jade
Very carrinng staff
jade was my point of contact when booking my cruise sorted it all out for me very helpful will be using her again to book next cruise
September 11, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for you kind words Mrs Smith, was a pleasure booking your cruise. Regards Jade
Great service
Friendly , knowledgeable and confident staff
That quickly found some holiday options
Follow up booking and admin was also excellent.
November 18, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for you kind review Mr McCord, it was a pleasure in booking your holiday. Regards Jade
Excellent service
We always book with Miles Morgan in Monmouth as the service they provide is excellent. Michelle is knowledgeable, friendly and very helpful, nothing is too much trouble.
November 13, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your comment. Always a pleasure to arrange your holidays.
Miles Morgan Monmouth.
Jade was really patient and helped us through the booking process. She was supposed to have finished but she stayed on to finish booking with us. Keep up the good work very professional and understanding
November 4, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words, it was a pleasure booking your cruise and lovely to meet you both. Regards Jade
Jade was very helpful and answered
Jade was very helpful and answered
All things we was asking about the
Hols
November 2, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind words. I enjoy booking your holidays. Regards Jade
A friendly experience & discussion not…
A friendly experience & discussion not solely about travel which was nice, but still efficient.
October 28, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review, it was a pleasure to book the holiday for you all.
Friendly staff
Michelle had given me some brochures on Canada when I called into the shop.
So having selected a holiday we returned to book with her.
She was very friendly & professional in her manner.
I always get my currency from here & Olga is very helpful.
October 22, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your comment, pleasure to book your Canada holiday. I look forward to hearing all about it. have shared your comment with Olga too
Staff(Michelle )was friendly
Staff(Michelle )was friendly, knowledgeable and found us a good price for the holidays day we were interested in.
October 7, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review. Pleased to get it for you at a good price and I look forward to hearing all about it on your return. Thank you Michelle
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