Jenny had a lot to deal with being the only one in the office on a Saturday. Our trip was harder and took longer to sort as we ended up booking two holidays. One for my Parents who go out the week b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been booking our holidays with Miles Morgan in Stroud for a number of years. We go to Jenny as she always remembers us! She is very helpful, polite, knowledgable and nothing is too much troubl... See more
Company replied
I have several years of experience with Miles Morgan Travel in Stroud, and every visit brings a wonderful mood and 100% confidence that there will be a unique trip for the whole family, even though I... See more
Company replied
Jenny once again absolutely smashed it helping us find and book our holiday. Every time we contact her, she truly goes above and beyond — delivering not only outstanding service but the perfect holid... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
14 King Street, GL5 3DE, Stroud, Gloucester, United Kingdom
- 01453 377 100
4.9
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We could not fault the help given us in…
We could not fault the help given us in the Stroud Office. Jenny did everything possible to fulfill our needs.
June 27, 2025
Reply from Miles Morgan Travel - Stroud
Thank you very much. Lovely to meet you. Kind regards, Jenny
As a first time customer …
As a first time customer to this travel agents, I can honestly say my experience was wonderful.
I was booking a first time ever mini cruise for my husband’s birthday.
We have never been on a cruise of any sort before.
My travel agent was Jennifer Smith in the Stroud branch.
Jennifer was wonderful,
very friendly and very patient.
Jennifer explained everything clearly, and found me a wonderful birthday mini 4 day cruise for my husband’s birthday. surprise.
Which he is going to love ❤️
Jennifer is an asset to your company.
Another travel agent was also working I didn’t get her name but she was lovely too.
We all had great fun chatting and laughing, whilst I was booking my holiday.
Which put me at complete ease, what lovely staff you have at your Stroud branch.
I have also been into your Nailsworth branch, to make enquires about holidays.
And I have always spoken to Emma.
She’s a lovely lady and alway greets me with a smile, and makes me feel very welcome.
I can honestly say I will definitely be using your Stroud or Nailsworth branch again for any future holidays.
I do think wi-fi is needed in your Stroud branch tho, as I had to keep going outside to get wi-fi.
But a 5***** rating from me for such wonderful service. It was superb.
Thank you Miles Morgan and staff.
Brilliant service 😊😊
June 24, 2025
Reply from Miles Morgan Travel - Stroud
What a wonderful review thank you so much. You have put a beaming smile on all our faces. Jenny was delighted to be of assistance. We hope you have a wonderful cruise and that is the first of many! The team at Miles Morgan Travel in Stroud
Reply from Miles Morgan Travel - Stroud
Thank you Mark. A pleasure to help and a lovely to see you. Kind regards, Karen
Reply from Miles Morgan Travel - Stroud
Thank you for the feedback. It really is greatly appreciated.
5 star customer service!
Karen was fantastic both listening to what we wanted from our holiday but also suggesting us destinations we had not even considered based on her recommendations!
She spent time searching to find us the best deals and flight times and we are so pleased with the outcome.
She also spent time giving us brochures to think ahead to our honeymoon next year.
We will definitely be back to discuss our future holiday plans with her!
June 15, 2025
Reply from Miles Morgan Travel - Stroud
Thank you so much for coming to talk through ideas with me. I love that part of the job and looking at the big map and making plans! See you again! Best regards, Karen
Jennifer was awesome so insightful and…
Jennifer was awesome so insightful and helpful. Answered all our queries and mentioned alot more. Experienced and supportive thank you
June 15, 2025
Reply from Miles Morgan Travel - Stroud
Thank you so much for coming in. You will have a fabulous time! Kind regards, Jenny
Jenni was very helpful
Jenni was very helpful. Printing off all the information very useful.
June 6, 2025
Reply from Miles Morgan Travel - Stroud
Thank you for the kind feedback. Warm regards, Jenny
Very helpful
Very helpful, good communication and nice to have customer service which includes good knowledge.
May 25, 2025
Reply from Miles Morgan Travel - Stroud
Thank you Emma. Have a great cruise. Kind regards, Lindsey & Karen
Reply from Miles Morgan Travel - Stroud
Hi Tania, Thank you for the lovely feedback. Kind regards, Lindsey
Excellent customer service
The patience and helpfulness of Karen Griggs in Stroud.
Nothing was too much trouble even though I changed my mind a couple of times.
Tony B
May 11, 2025
Reply from Miles Morgan Travel - Stroud
Dear Tony, It was an absolute pleasure. Kind regards, Karen
Our rep made us very welcome and…
Our rep made us very welcome and helpful.There was a lot of us to sort out but it was very well done and we all had a laugh while doing it.Would definitely recommend to everyone.
May 9, 2025
Reply from Miles Morgan Travel - Stroud
Hi Wendy, Thank you for the kind words. I am so pleased you enjoyed the booking experience! Kind regards, Jenny
Reply from Miles Morgan Travel - Stroud
Thank you for your review. Kind regards Karen
Listening to what I wanted my holiday…
Listening to what I wanted my holiday to have to make it enjoyable
April 28, 2025
Reply from Miles Morgan Travel - Stroud
Thank you for the kind words. Warm regards, Jenny
Very helpful understanding and knowing…
Very helpful understanding and knowing what we wanted For our holiday destination.
April 15, 2025
Reply from Miles Morgan Travel - Stroud
Thank you for the kind comments. We will continue to look after you.
Kind regards, Lindsey
Jenny was so patient understanding our…
Jenny was so patient understanding our particular requirements, and we ended up with very positive results
April 16, 2025
Reply from Miles Morgan Travel - Stroud
Thank you both for those kind words. Warm regards, Jenny
Absolutely Excellent
Absolutely Excellent
Couldn't have been more helpful I would highly recommend
April 15, 2025
Reply from Miles Morgan Travel - Stroud
Thank you Debbie. Always happy to help. Kind regards, the team at MMT Stroud
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff always going above and beyond what I expect
Can't recommend them highly enough
April 2, 2025
Reply from Miles Morgan Travel - Stroud
Thank you Adrian. Always a pleasure to see you.
Very helpful and expert knowledge of…
Very helpful and expert knowledge of the travel industry. Well done you.
April 7, 2025
Reply from Miles Morgan Travel - Stroud
Thank you for the kind comments!
First Class help from Jenny Smith who…
First Class help from Jenny Smith who went the extra mile to get us the holiday we wanted , also worked very hard to obtain a discount. Many thanks,looking forward to our Cruise G & P Tucker
April 3, 2025
Reply from Miles Morgan Travel - Stroud
Thank you for the kind comments. Jenny is away at the moment but we will be sure to share them with her on her return. Warm regards, from the team at MMT Stroud
Went into the office with an idea and…
Went into the office with an idea and came out with the holiday we wanted thank you Jenny
March 25, 2025
Reply from Miles Morgan Travel - Stroud
Dear Norman, it was pleasure to help! Have a fabulous holiday. Kind regards, Jenny
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.