I have had an issue with money jar but the customer support contacted me quickly and in my language (portuguese). My problem was solved in a short time by Joao and he helped me with a good strategy to... See more
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I joined Money Jar after a recommendation from a colleague. I use this account for my day to day transactions finding it much easier to monitor my outgoings. In the future I can see me switchin... See more
Bank Money Jar simply blocked my account overnight with all my money inside and they don't want to give me my money back and it's been 1 month since I've had to survive charity because they locked all... See more
Company replied
One star only because I can't give zero. My student son and friend wired a deposit and rent for an appartment to a client of this bank and who turned out to be a a scam artist. Numerous emails and... See more
Company replied
Company details
Written by the company
At Money Jar our mission is to free you from the old ways of banking, help you to be better with money and reduce financial stress. That’s why we have built a simple new approach to a digital account, giving you lots of ways to stay on top of your spending, so you can look forward to the things you really want. Money Jar gives you freedom to be better with money.
Contact info
12 Herbert Street, Dublin 2, D02 X240, Dublin, Ireland
- +353 012118569
- support@moneyjar.ie
- moneyjar.ie
3.3
Average
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Is the bad bad digital bank I see in my…
Is the bad bad digital bank I see in my life they keep out money for weeks and weeks don’t sourt the problems and we have to stay without our money if u do need just don’t use is bad
August 4, 2023
Unprompted review
Reply from Money Jar
Hi Helena. We are sorry to see your poor rating. If you would like additional assistance or information, or if your issues have not yet been resolved, please contact Customer Support via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
money jar
This happened in the last week. I was looking for an alternative to AIB, a second account, and was directed to ccpc.ie where I found them. Central bank told me they are not regulated, and don't know them. A guy answered, and said it was easy to get started with them, The documents did not upload with a message saying "system hiccups". Technical support was provided by a lady who was not comfortable with concepts like logging into email. She could not make it upload after which they were not available. Maybe their system has crashed or this is a company running out of someones backyard, I think better not to trust your money with them. I'll stick to regulated from now, its safer CENTRAL BANK OF IE - OR WAS IT CPCC.IE TOLD ME YOU WERE NOT REGULATED SO MAYBE YOU HAVE UPGRADED SINCE THEN.
July 3, 2023
Unprompted review
Reply from Money Jar
Hi Mohini. We are sorry to see your poor rating. Money Jar are a distributer of PCSIL, who are regulated by the Central Bank of Ireland. If you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
Money lost
I have done a transfer to a friend - the money has never arrived and after 3 months moneyjar is still not able to track the money.
I had done several transfers to this recipient with moneyjar - so the details were saved and we are sure the details are correct.
I can’t do anything so I might have lost the money…
I don’t recommend this bank. I have heard other bad experiences with it.
April 18, 2023
Unprompted review
Reply from Money Jar
Hello Nadia. We are sorry to see your poor rating. If you would like additional assistance or information, or if your issues have not yet been resolved, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
I have been struggling to use my…
I have been struggling to use my account for morethan 5 days now, no bank transfers, no payments or swiping, it keeps declining although i have money in my account.
The consultants are useless as hell, and the boring thing is there’s no physical bank to go and get help.
May 23, 2023
Unprompted review
Reply from Money Jar
Hi Amukelani. We are sorry to see your poor rating. If your issue has not been resolved, or you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
Unrecognized transactions and never got my money back
Got unrecognized transactions twice in less than 6 months. First time, they allowed me to fill a charge back request but 10 months have passed and still haven't received my money back. The second time, despite trying several support lines (email, phone, app chat), no one was able to solve the problem and they didn't allow me to fill a charge back request.
I lost +100 EUR and still haven't got anything back.
I closed my account. I'm advising all my friends to do the same. Do the same!
March 3, 2023
Unprompted review
Nothing to declare
February 24, 2023
Unprompted review
Reply from Money Jar
Hi Josias. We are sorry to see your poor rating. If you would like additional assistance or information, please contact Customer Support with more details of your issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
money was withdrawn from the account and not returned
My son tried to transfer funds to a bank card in another country. Funds were withdrawn from the account, but no one received them in another country. For three months, the son corresponded with the bank, but there was no result. The funds were not returned to him. They didn't even provide information about the transfer. This is not a bank, but a bunch of scammers. I would not recommend anyone to open an account here.
August 18, 2022
Unprompted review
Reply from Money Jar
Hi Iryna. We are sorry to see the poor rating based on your sons experience. If your son would like additional assistance or information, he can contact our friendly Customer Support team with more details of his issues via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
One star only because I can't give zero
One star only because I can't give zero. My student son and friend wired a deposit and rent for an appartment to a client of this bank and who turned out to be a a scam artist. Numerous emails and documentation have been sent but this bank does not even have the courtesy to reply, let alone look into the matter. Totally unprofessional and untrustworthy
August 30, 2022
Unprompted review
Reply from Money Jar
Hello. We are sorry to see the poor rating based on your sons experiences. If your son would like additional assistance or information, he can contact our friendly and experienced Customer Support team via our in app Live Chat or by sending an email to support@moneyjar.ie. Thanks, Team Money Jar
There is some space for improvement
There is some space for improvement, but in overall very quick to respond, support is helpful, app easy to use
April 12, 2022
Unprompted review
Reply from Money Jar
Hello, and thank you for your review. We're glad to hear that you are having a good experience with Money Jar, and we are always interested in hearing suggestions for improvements from our customers. If you have any other feedback please send us an email to support@moneyjar.ie. Thanks, Team Money Jar
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